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   Shabnam Ali

Email:  shabnam@yahoo.com
+919876543210


Career Objective:

To secure an appropriate position, this will provide growth & opportunities with effective
   utilization of my skills and experiences to learn more in a professional atmosphere.

Professional Experience:

Customer Care Executive (July 2004 –April 2006)
Bharti Cellular Limited
Bihar & Jharkhand India

·        Answered, screened and directed inbound phone calls.
·        Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
·        Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
·        Took verbal and written messages and transmitted them to exact person/destination.
·        Received and sorted email and electronic deliveries.
·        Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
·        Performed basic customer service functions.
·        Maintained a neat, tidy and pleasant appearance of the reception area.


Front Desk Executive (June  2006 To June 2012)
Nutrition & Diet Center
Riyadh, K.S.A

·        Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.
·        Prepares daily reports on the daily activities of Customer Care team.
·        Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.
·        Develops as well as maintains the relationship with external parties.
·        Responsible for proper scrutiny and recording of the complaints received from customers.
·        Conducts research and complies answers for informational request from external customers.

Customer Care Executive (July 2012 Till Now)

La Palma Villages Compound
Al Qassim K.S.A

  • Handled all the front desk operations
  • Coordinated with the guests and responded to their inquires
  • Deal with guest complaints by giving them a solution
  • Responded to the guest's calls for room service, special service, emergency service and other queries.
  • Transferred guest's calls to the food department effectively for breakfast, lunch and dinner orders inside the room
  • Arranging for pick up and drop service for the guests
  
Academic Qualification:

  • Board of Intermediate from BIEC Patna
  • Board of Secondary Education from BSEB Patna
  • Graduate with Arts
  • BBA in Hospitality Management from River Banks University
  • Certificate Course in Front Office Management from Trade Wings, Mumbai

Technical Expertise:

  • Completed 01 year Advance Diploma in Computer Application from IACT
  • 01 year computer Certificate course from Aptech Computers Kolkata.

Skills:
  • Fluent in English, Arabic ,Hindi, Bengali
  • Can handle multiple task
  • Proficient in MS applications and Internet, Photoshop  and PageMaker
  • Good listener
  • Client facing
  • Valid Light Motor Vehicle Driving License India and KSA D.L

Personal Information:


Name                                                      :    Shabnam Ali
Father’s Name                                      :    Amir Ali
Date of Birth                                         :    10 November 1984
Nationality                                             :    Indian 
Marital Status                                       :    Single
Religion                                                  :    Islam
Language Known                                  :    English, Arabic, Urdu, Bengali


Passport Details                                    :    No- 1234567      Expiry- 18 March 2017

      
                                                                                        Shabnam Ali


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