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Asifa Jurry
350Knights Way
Lawandale, LA 30521
C: 302-359-7044
Asifa.jurry33@hotmail.com
Objective: Seeking
a challenging senior management position in a growing organization which
leverages planning, organizational, leadership and problem solving skills. Interested in leveraging technology in an
effort to increase productivity and reduce operational costs and risk. Seek to meet these objectives through
effective communication, staff mentoring, implementation of process improvements
that support internal/external audit requirements, and regulatory compliance.
EXPERIENCE:
Fidelity
Information Services, New Berlin, WI July 2008– Current
Technology
Services Manager Senior
·
Managed
very successful teams with diverse responsibilities in the enterprise which
included the following disciplines: IBM and Open Systems Production Scheduling,
Offline Application Support Group, Remote Transmissions Team, Data Navigator
Application Support.
- Responsible
for migrating three major data centers that processed a total of 60
million transactions daily from New Berlin, Wisconsin, Sunrise, Florida,
and Secaucus, New Jersey to Brown Deer, Wisconsin. Completed these moves
within an 18 month period, reducing staff by 60%, and integrated our
monitoring tools without any customer impact.
- Reduced
the service delivery support staff 6 people and improved efficiency by
revamping roles, increased employee skill levels, and improving process
and procedures.
- Developed
key performance indicators on batch settlement, distributed backups,
transaction processing, changes, requests, incidents, and problems.
- Responsible
for implementing Disaster Recovery process and procedures for the payments
division supporting approximately 500 customers. Managed a highly
successful annual exercise.
- Responsible
for multiple batch scheduling tools within the organization for processing
approximately 60 million transactions daily.
- Consulted
and partnered with external (PCI, FFEIC, SAS70, etc.) and internal
auditors maintaining proper process and procedures within the industry
standards.
Fidelity
Information Services, New Berlin, WI
July 2007– July 2008
Technology
Services Operations Manager
Responsible for the
operational delivery and technology infrastructure for the Electronic Payments, Electronic Banking,
and Decision Solutions lines of business.
The New Berlin and Phoenix Tech Centers required a deep dive gap
analysis to determine which improvement projects should be implemented
first. I was selected to help the Vice
President of Operations to turn this Tech Center around based on my turn around
track record within the organization.
·
Improved monitoring schemes to become more pro-active using
HP/Compaq Insight Manager and a CA scheduling tool ESP for the settlement
processing on the Mainframe.
- Partnered
with the Vice President of the Tech Center to develop a financial process
saving the organization 1.5 million dollars within the first month by
reducing staff, depreciating assets correctly, and implementing the ITIL
process within the Command Center structure.
·
Partnered
with the development teams to implement a home grown transaction transmission
tool to processes approximately 40 million transactions daily saving the
company $2 million annually.
·
Created and implemented Disaster Recovery and BCP procedures for
the settlement processing environment supporting 500 customers and processing
approximately 450,000 batch jobs monthly.
·
Delivered
a computer operations environment that met over 250 service level agreements
(24/7 availability, response time parameters) with a record of 99.5%
availability over a 12 month period.
·
Implemented
process improvements within the batch settlement processing environment using
monthly metrics to save over 8 hours daily processing ACH files, posting files,
and daily ATM activity reports for all external customers.
Fidelity Information Services, New Berlin, WI May 2006 – July 2007
Production
Scheduling Manager
Responsible
for managing the batch settlement environment ensuring funds movement of $600
million daily is processed within the service level agreements. Ensure
effective and efficient service delivery is provided to all external and internal
customers. Managed 2nd level support teams within the settlement
environment. Managed the ACH operations staff located in Phoenix, Arizona.
·
Improved
the batch processing environment meeting all service level agreements from 93%
- 99.5% on time availability.
·
Implemented
a change process using a home grown tool to monitor and promote all changes
associated with the originations standard change structure.
·
Ensure
that the operations technical environment is performing at optimal efficiency
through ongoing analysis of the operations environment using system output
messages and the current scheduling tool (ESP – CA product) for tracking impact
related reports monitored by the operations teams.
·
Reduced
batch scheduling staff and improved efficiency by revamping roles, increased
employee skill levels, and creating standard process and procedures.
·
Implemented
new change control processes within the settlement environment using existing
tools within the company’s environment working with the development teams and senior
management.
·
Implemented
a new customer billing process of more than $600 million daily maximizing the
diverse knowledge within the teams I was responsible for and automation with
our current scheduling tool.
Fidelity Information Services, New Berlin, WI August 2002 – July 2007
Production
Control Supervisor
- Responsible for 14 individuals 24x7 coverage monitoring
approximately 450,000 batch jobs monthly.
- Responsible
for meeting more than 2,000 monthly Service Level Agreements.
- Act as a backup to the Data Center Manager during that person’s
absence.
- Provided one on one training with the team members to enhance their
JCL skills, tape management, use of the scheduling tool ESP, and change
processes in place.
- During staffing shortages, provided backup as an MVS or Open Systems
Operator to ensure all staffing requirements were met.
- Provided second level troubleshooting for RJE, Connect Direct, FTP,
and NJE transmissions
- Provided second level support for resolving customer problems, and
assisting with customer questions regarding any issues they might have.
Fidelity
Information Services, New
Berlin, WI October 1998 – August 2002
Senior
Production Control Analyst, Technical Analyst, Help Desk Operator
- Monitoring IBM MVS/JES2 mainframe environment.
- First level
JCL and job abend resolution.
- Monitored approximately 20,000 productive batch jobs daily so they
complete in a timely manner.
- First point of escalation for all internal and external customer
issues. Utilized all necessary application tools such as Outside View,
Tran search, Data Navigator, Omegamon, Connect Direct, Scopus, Net View,
and IOF to solve problems.
- Evaluated
batch processing to improve runtimes for the environment.
- Tape floor
management loading and unloading approximately 10,000 real tapes daily.
Technical Background:
Hardware Platforms – Personal
Computers, IBM ZOS Mainframe’s, AS400 I-series, HP Tandem, Peripherals all
platforms (Disk, Print, Tape)
Software Platforms – ESP
and Tidal Platform batch schedulers and automatic job restarts, Windows XP and
Windows 7, FTP, MVS, DB2, OS/JCL/Utilities, Source Code Management Panvalet, Data
Navigator, MS Outlook, MS Office, Remedy, CMS Change and Problem Management,
Disaster Recovery/BCP.
References:
Available upon request
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