Technical Support Analyst Sample Resume Format in Word Free Download

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     Crital Grier

92Brockton Road

Hamilton, LA 11402

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Grier.crital71@gmail.com                                                                                                                                  (610) 815-6021

 

 

SUMMARY:

 

• Excellent communication and organizational skills.
• Ability to work independently, and as a Team Player.
• Highly adaptable and enthusiastic.
• Thrives on new challenges.

·         Experienced Field and Desktop Support Technician.

·         Excellent project lead skills.

·         Maintains and exceeds service level goals.

·         Over 13 years hands-on technical support.

·         Experienced with networking, system support and administration.

·         Data Center Operations & Server Break-Fix support

 

Experience includes:

·         Windows OS, All versions through Windows 7

·         Windows Server, 2003, 2008 R2 & SBS

·         Mac OSX, Tiger & Leopard

·         Microsoft Office all versions through 2010

·         VMware Server 2

·         Microsoft Virtual PC & Virtual Server

·         Asset Management

·         Symantec Ghost through V12.0                          

·         NetIQ Domain Migration Tool Suite

·         Desktop and Server Technical Support, onsite and remote

·         Blackberry, Windows Mobile Device, iPhone & iPad enterprise support

·         Dell, Compaq/HP, IBM/Lenovo, Apple

·         Customer Service call center support

·         LAN/WAN connectivity support

·         CRM, PeopleSoft S3, and HP ServiceCenter Ticketing systems

·         Software package deployment using Microsoft SMS

EMPLOYMENT HISTORY:

                                                                               

February 1998 – Present    

Wang Global / Getronics / CompuCom

Technical Support Analyst II (2002-Present)

Desktop Support Troubleshooting which includes, operating system, software & profile configuration problems. Troubleshooting & repairing desktop, laptop & server hardware, interacting directly with vendors. Hardware and software upgrades, installation and configuration on workstations and servers and providing support for North Americas Corporate Headquarters.

• Manage Active Directory O.U.’s.
• Support and Troubleshooting RIM Blackberry, Windows Mobile Devices & iOS devices

·         Domain Migration Project
Participated in Domain Migration for Workstations, from the Getronics domain to the CompuCom domain, including both desktop support and the server side operations using NETIQ Domain Migration tool suite. 

·         Asset management database input and maintenance

·         Beta testing and Common Operating Environment development testing of XP, Vista

·         Desktop rollouts of XP Professional and Vista Enterprise using Symantec Ghost & Microsoft RDX tools.

·         Bitlocker encryption rollout project support lead

·         Serve as team lead to spec-out, get pricing quotes & procure equipment from hardware vendors to equip key business units.

·         Project lead on Windows Mobile Device rollout

 

 

Service Desk Technician (1998-2002)

Call center based external customer facing technical support

• Provided technical support for PCs & POS equipment, for a variety of contracts, in a call center environment
• Updated & maintained internal helpnet, service contract databases

July 1987 – Present             

Lowell Sun Publishing Co.

Transportation Department,

Dock Supervisor (2004 - Present  Part-Time)

• Supervising 4-6 person dock loading staff & 40+ Sub-contracted route haulers
• Coordinating loading schedule to efficiently distribute routes to haulers

CONTRACT EXPERIENCE:

August 2004 – present (Part-Time)

Lifeline PC of Nashua

Desktop Technician II

Onsite and on-demand remote support for small business and home computers (PC & Mac) and network. Some network administration of work group and Microsoft Active Directory networks and email systems. 

• Participated in inventory projects, desktop software and hardware rollouts and helpdesk/desktop support coverage for both onsite and remote users at a variety of companies, both supervised and as project lead.
• Provided Vacation on-call coverage on all contracts for business customers

CERTIFICATIONS:

COMPTIA A+ Certified Service Professional

HP Certified Accredited Platform Specialist – Proliant ML/DL Servers

         

EDUCATION:

                            

Dracut Public Schools

Electives in Electronics.

Diploma Received 5/88

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