Technical Analyst Sample Resume Format in Word Free Download

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Terry Drew

325 Hasting Dr.

Lawndale, 14402-8021
Phone: 525-966-3211
terry.drew01@gmail.com

Summary

An IT professional offering the skills to solve complex problems and strong leadership ability. Analytical and superb communication skills provide the ability to work well with others in design and implementation of new infrastructure as well as maintenance of those existing.

Occupational Licenses & Certificates

Certification Title	Issuing Organization	Completion Date
Security +	CompTIA	03/2010
Platinum Work Keys	ACT	12/2009
Project Management	Systemation	06/2009
Witness Administrator	Verint Systems	10/2008
Galaxy Administrator	Commvault Systems	06/2006
Field Service Technician	Cittone Institute	07/1996

Employment History

Technical Analyst
11/2000 - 11/2009	Verizon Wireless	Columbia, SC
Implemented and maintained Cisco switches and routers in Columbia location while working with cross-functional teams to design network architecture. Performed Windows NT, 2000, and 2003 server builds for hardware and OS install. Responsible for 24/7 function and repair of all server and network hardware and infrastructure and able to troubleshoot and resolve complex network and server issues. Performed real-time monitoring of data networks to ensure network performance and maintained VLANs and VoIP VLANs to reduce security risk. Lead technician in the design and implementation of a new compliance recording solution for 8 NE Area call centers while working with CCTO group and vendor engineers. Developed methods and procedures for troubleshooting IP and DNS on LAN to be used by desktop support technicians. Participated in quarterly Enterprise-wide LAN/WAN exercises to test incident response procedures and develop improvements for same. Achieved 100% success rate of all Change Controls by following planning, testing, and validation procedures. As SME for Commvault / Galaxy configured and maintained tape library system, and was responsible for all data backup and disaster recovery procedures in Columbia Data Center.

Managing Consultant/Project Leader
07/1997 - 11/2000	API Systems Inc	Denville, NJ
Coordinated the delivery and setup of 700 computer systems for Verizon Wireless in a new Virtual Call Center. Trained and supervised 15 technicians in Banyan to Microsoft migration. Completed Banyan Vines to Windows NT migration for the regional headquarters of Bell Atlantic Mobile in Silver Spring, MD. Developed testing procedures for Y2K compliance for Bell Atlantic Mobile and implemented plan to upgrade Bell Atlantic Mobile's HQ. Coordinated and successfully completed Token-ring to Ethernet conversion for Bell Atlantic Mobile building.

Computer Technician
11/1995 - 07/1997	S&J Technology	Edison, NJ
Streamlined manufacturing process for custom built computers to increase output of new computer systems by 50%. Maintained high standard of quality that resulted in an increase in sales as well as retention of customer base.

Education and Trainings

Completion Date	Issuing Institution	Qualification	Course of Study
04/2010	New Horizons Computer Learning Centers	Vocational School Certificate	CCNA Boot Camp
03/2010	New Horizons Computer Learning Centers	Vocational School Certificate	Security +
07/1996	Cittone Institute	2 Year Technical School	Electronics and Computer Technology
02/1995	Brookdale College	General Equivalency Degree (GED)	General High School Curriculum

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