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Robart Baldwin

3221 Gardencity Lane,Virginia, 40215

Home Phone: 510-420-7540 / Cell: 552-251-3112 / E-mail: Robart.B07@gmail.com

Summary of Qualifications

Telecommunications Technician with 14 years of experience who is described as thorough, organized, and adaptable, who demonstrates excellent customer service skills. Strong analytical ability in troubleshooting and resolving multifaceted problems, with a capacity to react quickly in any given circumstance. Experienced in onsite, field maintenance, and installations. Possess a security clearance (Currently inactive, from the USAF, 1995-1999).

Experience

Verizon (Norcross, GA):                                                                                                                                                                11/2002 – 11/2009

Switch Technician (Field): For all Verizon clients throughout GA, AL, TN, NC, and SC.

Providing maintenance, moves, adds, and changes for Nortel Meridian switches (Option 81, 61, 51, and 11), NEC 2400 systems,  Norstar key systems, Nortel BCMs, voicemail systems (Nortel Meridian Mail, Nortel Call Pilot, Norstar Flash, Octel, NEAXMail), ACD systems (Nortel Symposium, Nortel Call Center Manager), and call recording solutions (Call Parrot).

Switch Technician (Onsite): The Centers for Disease Control (With security clearance / 2002-2006)  

Performed maintenance, as well as, moves, adds, and changes for all of the Nortel Meridian telephone switches (Option 81, 61, 51, and 11), including all related fiber remote equipment, all of  the Nortel Call Pilot voicemail systems, and all of the Best Power UPS Systems for the 8 multi-location sites of the Centers for Disease Control (2002-2006).

¨       Worked under strict guidelines on a daily basis, ensuring installations were running smoothly with absolute minimum downtime.

Switch Technician (Onsite): Philips Medical (Call Center / 2007-2008)

Provided onsite daily maintenance, of which included moves, adds, and changes, for the Nortel Meridian switch (Option 81), Nortel Symposium (ACD system), Octel voicemail system, and a range of Plantronics headset equipment (CS50, Voyager, etc.).

Tek Systems (Dunwoody, GA):                                                                                                                                   1/2002 – 11/2002

Switch Technician (Onsite): The Centers for Disease Control (With security clearance / 2002)

Assigned as a contractor to perform maintenance, as well as, moves, adds, and changes for all of the Nortel Meridian telephone switches (Option 81, 61, 51, and 11), together with all related fiber remote equipment, all of the Nortel Call Pilot voicemail systems, and all of the Best Power UPS Systems for the 8 multi-location sites of the Centers for Disease Control.

¨       Worked under strict guidelines on a daily basis, ensuring installations were running smoothly with absolute minimum downtime.

Shared Technologies Fairchild (Marietta, GA):                                                                                          1/2000 – 12/2001

Switch Technician (Field): Serviced all Shared Technology Fairchild clients throughout GA.

Provided maintenance, moves, adds, and changes for Nortel Meridian switches (Option 81, 61, 51, and 11), NEC 2400 and 2000 PBXs, Norstar key systems, and voicemail systems (Nortel Meridian Mail, Norstar Flash, NEAXMail).

Switch Technician (Onsite): The Centers for Disease Control (With security clearance / 2000-2001)

Specially assigned to aid in the installation of all of the Nortel Meridian telephone switches (Option 81, 61, 51, and 11), in conjunction with all related fiber remote equipment, all of  the Nortel Call Pilot voicemail systems, and all of the Best Power UPS Systems for the 8 multi-location sites of the Centers for Disease Control.

¨        Certificate of Performance from the CDC (2001)

United States Air Force (96th Comm. Squad, Eglin AFB, FL):                                                                        12/1995 – 12/1999

Telephone Systems Technician: For Eglin Air Force Base

Performed installations, maintenance, moves, adds, and changes on all PBX switches (ITT/Cortelco 3100, NEC 2000, NEC 2400, NEC Electra Mark 2, and Millenium) and key systems (1A2) and miscellaneous equipment on Eglin Air Force Base.

Education / training / certifications 

¨       Honolulu Community College (Honolulu, HI): Education (General Coursework)

¨       Electronic Principles (USAF, Lackland AFB, TX): Training (1995 / 202 Course hours)

¨       Telephone Systems Apprentice (USAF, Sheppard AFB, TX):  Training (1996 / 506 Course hours)

¨       NEC / NEAX 2400 Installation and Maintenance: Training and Certification (2000)

¨       Meridian 1 Installation and Maintenance (Large systems): Training and Certification (2003)

¨       Call Pilot Installation and Maintenance: Training and Certification (2004)

¨       Call Pilot Administration: Training and Certification (2004)

¨       BARS/NARS: Training and Certification (2005)

¨       IP Fundamentals: Training (2005) 

¨       VOIP Technologies: Training (2005)

¨       BCM Boot camp: Training and Certification (2006) 

¨       NNCSS Succession BCM 3.0: Training and Certification (2006)

¨       Avaya Unified Access: Training (2009)

¨       Cisco CCNA: Training (2009)

  

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