Support Technician Sample Resume Format in Word Free Download -->

Support Technician Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Richard Lee Hicks
405 E. 3520 S.
Sigben, Fidaho 83771
(210) 511-7521
Richard121@yahoo.com
       
Professional Profile

Eleven years of valid hands-on I.T. experience specializing in troubleshooting, problem solving, system and network repair, customer satisfaction and communicating issues to non-technical users. Expertise includes: LANs/WANs, all Windows O.S., system optimization, maintenance and telecommunication. Have extensive work in troubleshooting hardware and software issues and a reputation for common sense, ingenuity, persistence, and a commitment to projects, clients, co-workers and company. 

Technical Skills
Applications
  • Microsoft Office (all versions), Symantec Endpoint, Blackberry Enterprise Server, Nessus, Visual Basic, Exchange, MS FrontPage, MAX MRP, Crystal Reports, MS Dynamics, Deltek, Axium Ajera,  A.V., Veritas Backup Exec, SQL, MS Image Composer, Photoshop, Adobe Acrobat, AutoCAD 14 - 2008, ArchiCAD 10-12, Shoretel, VMware, Terminal Server, MS Distributed File System. 
Operating Systems
  • Windows 2000-8 Server, Windows 7, Vista, XP, Android, Blackberry, NT 4.0, UNIX, LINUX
Networking
  • TCP/IP Protocol, DNS/DHCP/WINS Administration, Active Directory, Group Policy, PBX phone systems, VOIP Shoretel systems, IIS Configuration, VPN, Cisco routers, hubs, switches and firewalls, Dell Server & PC hardware

Professional Experience

IT Support Technician- Bonneville County, Idaho (08/10 to Present)
  • Service 500 PC’s in 45 different departments with hardware/software and network issues.
  • Remotely configure, install, repair, schedule and secure client systems.
  • Organized and implemented mass migration to Windows 7 and Office 2010 of 500 systems.
  • Managed Helpdesk requests that were resolved in an average of 24 hours from time of receipt.
  • Involved in team that implemented new court video conferencing system.

Computer Repair Bench Tech- PC Plus (11/09 to 08/10)
  • Listened and evaluated customers’ description of system problems and complications.
  • Repaired numerous types of computer systems.
  • Managed retail computer parts stock, reordering and sales.
  • Recovered data from damaged systems.

Owner- PC Mechanic Computer Service and Repair LLC (12/08 to Present)
  • Market qualifications and skills necessary to obtain customer confidence and work.
  • Assess client’s system vulnerabilities to inside and outside security threats.
  • Communicate with clients about their system problem and concerns.
  • Trouble shoots various Personal Computers, Laptops, Servers and Network Connections.
  • Managed company expenditures and balance assets.



Systems Administrator- Carpenter Sellers Architects (06/05 to 12/08)
  • Resolve daily network and client issues with applications security and computer systems.
  • Implemented security policies, procedures and protocol for data and file access.
  • Organized a company Intranet site where employees could find commonly used documents.
  • Installed Spam filtering system that alleviated the exchange email load by 50%.
  • Researched, suggested and implemented new accounting/project management software that streamlined the companies' resource/project organization.
  • Developed, updated and maintained documentation on security protocol and procedure.
  • Trained and instructed office staff on new technologies and applications.
  • Instituted security & user standards through Group Policy and Active Directory
  • Optimized and upgraded servers and workstations to increase efficiency and security.
  • Maintained a Windows 2003 Server based network.
  • Coordinated and upgraded key applications imperative to company profit and production.
  • Administered back-up and storage systems for data and security protections.
  • Monitored security of the total network from internal and external threats.
  • Repaired various types of Personal Computers and Laptops with numerous hardware, software and network problems.

        Systems Administrator- Powder River Inc. (10/00 to 9/03)
  • Instigated security protocol which included file access control,
  • Maintained Windows NT network and supported 35 users.
  • Resolved daily technical problems on the network.
  • Responsible for network security, updates and basic maintenance of all systems that contained vital information regarding the business.
  • Maintained corporate website.
  • Implemented a corporate backup system.
  • Administered NT user accounts and security access to pertinent data.
  • Provided troubleshooting for the NT 4.0 WAN/LAN Domain infrastructure.
  • Maintained telecommunications PBX, CISCO Routers, Network DSL.
  • Designed and implemented changes in the NT LAN:  including workstations, servers, switches, hubs and CAT 5 cabling.



Education:

University of Phoenix- Bachelors of Science-Computer Information Systems (10/01 to 05/04)

            BYU Idaho- Drafting and Design Technology (91-93)



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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