Support Specialist Sample Resume Format in Word Free Download -->

Support Specialist Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Tonny Muray
3021 N. 7350 East,
Zebulon, JA 70211
Cell: 529-765-7041
Tonny.m44@hotmail.com
Career Snapshot
—  fifteen years of commended performance in key support roles.
—  Expert in customer care/communications, problem solving, relationship building and user training and support.
Certifications
—  A+ Certified
—  Certified Network Administrator.
—  Business Multimedia
—  E-Commerce Design
Software Skills
A/V programs such as Flash cool 3D, Adobe Premier and more.Operating systems such as Windows XP, Windows Vista, Windows 7. Software such as Office 2003, 2007, 2010, Photoshop, Networking and Much more.

Hardware Skills
I can build a computer from the ground up. Install Motherboards, hard drives, Nic Cards, Ram, and much more.

Service Specialist
Offering a track record of excellence

Support Specialist—  Management— Helpdesk
Key Skills
—  World-Class Customer Service
—  Troubleshooting/ Problem Solving
—  Management
—  CallCenter Operations
—  Technical/User Support
—  Reports & Documentation
Work Experience
Unisys:Received the award of excellence

·         Microsoft: Technical Analyst supporting the Microsoft account, Responsible for providing the support of hardware, systems, sub-systems and/or applications for employees. Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

·         Ameriprise: Support for database, Lotus notes.

Alorica:
·         Customer relations manager: Mentoring, Training, Managed call control with agents. Also one on one interaction with the customers and issues that could not be handled by helpdesk agent.
·         Corporate management:  I worked with upper management, dealt with customer and issues that could not be handled by the help desk or helpdesk management.
Packard Bell/NEC:In 1997 I graduated from CCI and went directly to Packard Bell Assisting customers with Computer software and hardware; after a short while I went from a support Agent up to Gold Premier Support where Customers was calling me for support Being charged on a per minute basis supporting Issue’s that was out of Scope of support for the average helpdesk agent.  I stayed with the company until it was eventually bought out by Alorica.
Education
·         Salt Lake Community college — SLC, UT
E-Commerce Design
·         Certified Careers  Institute  — SLC, UT
Certified Network Administrator
·         Southern Utah University —Cedar City, UT
Business Administration



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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