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Samer Ahmed Mamdouh Ahmed Ebrahim 

68/3 Abdullah Ibn Taher St, Nasr City,

Cairo; Cell: +2 01140838330-+201152276665- +201009070332

E-mail: samerebrahim@hotmail.com,

             samerebrahim@gmail.com

Objective

A senior Personnel position in a highly established and people-oriented company where my skills are best utilized and which affords opportunities for personal enhancement and advancement based on professional skills and expertise.

Personal profile

·         Solid Administration Manager with fifteen years of professional experience.

·         TRAINING COURSES TO DIFFERENT DEPT, LIKE SALES CUSTOMER SERVICE

·         Demonstrated abilities in recruiting and training long term employees.

·         Proficiency in motivating staff towards excellence in performance.

·         Expertise in communication and negotiation.

·         Experienced in customer service and client management.

·         Created performance appraisal system for company employees.

·         Coached line managers on the performance appraisal system and scoring methods.

·         Set the recruitment structure for the company (resume screening, interviewing, selection & orientation).

·         Set Quarterly Training plan for company (Internal and external) and was responsible for the selection of training vendors.( Dale Carnegie, IMI, CDC, Top Business).

·         Set Compensation strategy for company employees.

·         Started the succession planning for department heads and supervisors.

·         Handled employees' internal official complaints and was responsible for disciplinary actions steps taken against employees.

·         Set orientation system for newly hired employees.

·         Manage  a team of  30

Experience

Sep 2008- 31-March-2013 (Barclays Bank - Egypt)

Real Estate Manager - Barclays Bank – Egypt

• Operate residential and commercial properties, such as apartments, office buildings and retail stores. Also I have excellent interpersonal and analytical skills. Being able to communicate with owners, strong leadership abilities, good with hands and able to operate and repair tools and equipment, computer skills, which help keeps records and files in order.
• Clarify goals and reach agreement maintaining the interests of all parties
• Keep up to date with market trends and new developments utilising information for business improvement.
• Build and maintain excellent relationships with colleagues and clients.
• Ability to overview situations, review and evaluate, defining set plans to achieve business goals.
• Problem solving at a strategic level, working with others to reach a resolution
• Careful planning to achieve accurate and timely results.
• Responsible for the relationship and contracts between the company and suppliers / vendors. The main responsibility  is to establish and maintain long-term working relationships or partnerships between the company and selected suppliers / vendors. In order to improve time-to-market and to safeguard capacity, quality, cost and continuity in the long term.
• Oversee the running of a property and responsible for maintaining and increasing its value. Work on both residential and commercial properties , handle multiple properties at a time as part of the job duties. train, assign duties and supervise any staff that work on the grounds. handling contracts for and overseeing landscaping.
• Responsible for handling payments as rents, insurance fees, maintenance costs or other property-related expenses, inspecting the property, handling tenant complaints, and maintaining lease agreements and other property records.
• Review the owned certificates of the properties and send it to legal department to get there approval on it and the terms of lease contract.
• Preparing budgets (STP) and reports for top management.

Responsibilities include: 

• Contracts (various: including formal, short form, and annual contracts)—Drafting, Evaluation, Negotiation and Execution: 

   Non Disclosure Agreements, Sub-contracts, review of customer proposed terms and conditions

·                 Distribution Agreements (resellers, agents, joint marketing etc.)

• Serve as the point of contact for customers on contractual matters. Act as contractual “middleman” between company employees and customers, ensuring timely review and approval / reconciliation of variations.
• On all standard and nonstandard contracts, provide redlined recommendations and often negotiate directly with customer attorneys until consensus has been reached
• Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
• As needed, provide guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.
• Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
• Monitor compliance by company employees with established procedures. Identify areas of recurrent pressure.
• Work with Risk Management Department / Finance to coordinate contractual insurance ,rents requirements
• Work with Finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies. May include ‘financial understanding / evaluating economic impact of terms and term options.
• Support to ensure company provide services are offered with appropriate, competitive terms and conditions
• Monitor competitive terms. Monitor customer satisfaction with our terms and conditions and contracting practices. Recommend changes.
• Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
• Handle on-going issue and change management
• Monitor transaction compliance (milestones, deliverables, invoicing etc.)
• Oversee Service Level Agreement Compliance
• Insure contract close-out, extension or renewal.

·         Responsible to assist the Head of CRES in the management of BBE facilities and Property portfolio. ·         To provide operational and effective support to Barclays for the design, development, management, maintenance and security of the business’ capital assets in particular bank’s land, premises, plant, machinery, equipment, furniture and fittings. ·         Responsible for CRES Operational Management service delivery, supporting the Facilities Manager on a day to day basis and provide support to the management team as required. Meeting all SLA’s / KPI’s in line with the project agreement ·         Responsible for the management of approved Businesses Cases in terms of all Property & CRES Management related issues. ·         Responsible for supporting the Head of CRES in the management of the facilities projects governance, project budgets, and the provision of  reporting capability ·         Responsible for maintaining workflow, budget and planning standards

Business Management
·         Utilizing management information to make effective decisions to achieve business objectives ·         Working effectively with staff, customers and management to achieve objectives ·         Assist in the Management of services ensuring works meet the high standard required under the project agreement. ·         Assist in Establishing/ employing robust, competent site teams through motivation and development with direct reports. ·         Work towards having overall responsibility for the normal daily services provision. ·         Engage with clients to ensure that service delivery meets Key Performance Indicators within the Service Delivery Agreements of the Project (including all variations) and look at ways of adding value. ·         Responsible for the production of detailed, accurate progress reports and MIS for Facilities Unit. ·         Assist in the management of life cycle/ projects effectively and within budget. ·         Engage in delivering service to meet targets. ·         Responsible for delivering a safe system of work and quality system and assist in ensuring that Statutory obligations are met. Deputise for members of the management team as required.
Planning and Control
Monitoring the effective use of resources to control expenditure against budgets. Responsible for the production of the Facilities Savings Reports. Responsible for delivering a safe system of work and quality system and assist in ensuring that Statutory obligations are met. Responsible for generating the applicable governance processes with effective implementation for better service and control. Assist in producing regular forecast and budgets to meet organisational targets of profitability within identified services/projects.
Staff Management
- Develop, agree and manage individual and team performance objectives, standards and       targets. - Review individual and team performance - Provide ongoing coaching and feedback. - Identify training needs and develop training plans to satisfy those needs.

TECHNICAL SKILLS/COMPETENCIES

A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence. Effective negotiating skills to secure both internal and external resources and deal with external service providers. Knowledge of cost centre/budget management. Quality, high standards and controls Drive for results ,Service Excellence ,Planning and Organizing ,Good understanding of project governance processes ,Implementing processes ,Accuracy ,Problem Solving and investigative skills Time Management ,Communication skill ,Analytical,Computer literate.

KNOWLEDGE & EXPERIENCE
(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)
Essential Knowledge ·         Interpersonal skills , ·         Good commercial knowledge and skills. ·         Ability to facilitate tasks and support other functions. ·         Communication skills both verbal and written ·         Cost and budget control ·         PC Skills ·         Personal and team organisation skills ·         Report writing ·         Detailed knowledge of the bank's set standards and policy covering premises i.e. details of fittings, measurements and general layouts of office accommodation Annual Gross Salary : :180,000.00 EGP            Benifits : Health insurance ( 100% Covered –VIP ) Me, wife, 3 kids.

Jul 2007- July 2008

Administrative & Public Relation Manager for International Petroleum Services Group (IPSG ). Nasr City, Cairo

Purpose of this position:

To develop, maintain and manage the employer relationships and To provide support to the Executive Director and Agency in matters pertaining to day to day operations, fundraising, human resources, office management and board relations; does various clerical, administrative, human resources and receptionist work as required.

           

   Duties and Responsibilities:

Liaison with Employers, Work Source Centers, and Sub-contractors: conducts regular meetings, trainings, and workshops with employers and sub-contractors to ensure that the employers have input into the system in a IPSG positive manner, act as communication liaison between Executive Director and Board members.

Leadership Responsibilities:  is a member of the management team of IPSG, leads all-staff meeting as requested, acts as a role model for all staff, acts as a representative of IPSG in the EGYPT community as requested by the Executive Director.

Everything related to staff vacations and the absence of discounts and follow the regulations and entrusting the company's internal departments to develop and prepare confidential reports and their evaluations.

Sep 2003- Jun2007

Personnel & Administrative Affairs Manager for Dawn Productions (Media Productions Company)

My jobs include the following:

• Hire, supervise and develop entry level and semi-skilled employees.
• Devise motivational plans and procedures and supervise their implementation.
• Coordinate and supervise inter-departmental operations.

2001- July 2003

Personnel & Administrative Affairs Manager for Simex (An Italian Group) based in Maadi, Cairo

My duties comprised the following:

• Hire, train, supervise and develop entry level and semi-skilled employees.
• Manage, motivate and counsel highly skilled employees.
• Devise motivational procedures and plans and supervise their execution.
• Address and resolve urgent customer grievances.
• Coordinate and supervise inter-departmental operations.

2000-2001

Assistant Personnel Manager for Rainbow Systems of Egypt based in Nasr City, Cairo

My responsibilities included the following:

• Handle all insurance matters in addition to minor cash flow monitoring duties.
• Train employees into communication and customer service.
• Organize seminars and training programs for entry level employees.
• Motivate and counsel skilled and highly skilled employees.
• Arrange for and organize group excursions and motivational events.

1994-1999

Senior Administrative Assistant at the Bureau of the Kuwaiti Minister of Finance, Kuwait

• My tasks included the following:
• Prepare critical and classified economic reports.
• Organize seminars and training programs for entry level employees.

Education

1992

Management & Computer Diploma.

Languages and PC skills

Arabic: mother tongue                           Excellent

English: first foreign language                V. GOOD

French :                                                   No.

Professional command of the MOS applications (Word, Excel, PowerPoint).

Sports & Hobbies

Squash , Water Polo.

Music, Reading.

Personal date

Place and date of birth: Kuwait, November 15^th 1969

Nationality: Egyptian

Military service: Exempted

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