Excellent Curriculum Vitae / Resume / CV Format Of A BPO Call Center Process Leader with 5 Years+ Work Experience in Word / Doc / Pdf Free Download
JLT has offices in Mumbai with staff strength
of over 800 and Winner of 2012 Pride in Performance for Successful
New Initiative
Download Resume Format
56/9, KUNG Apartment, diva M K road,
Opp Adarash classes, diva east, thane – 963258
Email:- dOLI.gupta@outlook.com
Mobile: - +91 9876543210
Objective
|
To work in a growth oriented,
challenging and rewarding environment. Having 5+ years of experience, I am
strong in creating innovate & clutter breaking ideas. If you have got a
challenging position in the field of accounts or finance, I’d love to fill it.
Summary
|
·
Accomplished
operations and performance with over 5 years of experience in insurance back
office domain servicing Singapore and UK clients.
·
Extensive
Offshore, Insurance and Finance operations experience both in established and
start-up team environments.
·
Experienced
in business process improvement and process transition.
·
Highly
flexible and adaptable; able to multi-task and thrive in a fast-paced
environment.
·
Able
to motivate others and a self-starter.
·
Self-directed
within broad goals and strategic direction in satisfying organization or client
objectives.
Expertise
|
·
Reconciliations Training
·
Management
Report Mentoring and
Motivation
·
Process
Documentation Team Building
Professional Profile
|
Associated with JARDINE
LLOYD THOMPSON INDIA PVT LTD (a
JLT Group Company) since October 2007 and was designated as a Process Leader, responsible for 4FTEs.
About JARDINE
LLOYD THOMPSON INDIA PVT LTD ,
Mumbai:
Started in 2007,
JLTs processing services now specializes in providing high value services for
the analysis and processing of business transactions. A pioneer in the IT-enabled
services industry manages a whole range of processes for its clients from
simple, low complexity, high volume to complex, confidential, mission critical
transactions. JLT Mumbai interacts directly with the clients at various levels
and ensures a quick resolution of queries, transparency of processes and a
relationship that builds from strength to strength.
JLT has offices in Mumbai with staff strength
of over 800 and Winner of 2012 Pride in Performance for Successful
New Initiative
About JLT Group:
Based in London,
JLT Group is the insurance and reinsurance brokers, having 100+ offices with
6500 employees in over 34 countries. The Group's principal activity is to
provide risk management consultancy and insurance brokerage services. It
provides specialized risk management advisory and other services on a global
basis to clients in various industries including aerospace, marine, energy and
construction.
Team Size: 4 Reporting
to: Team Manager
Hierarchy in the
organization: Team Manager reports into Operation Manager
Roles & Responsibilities:-
·
Travelled to Singapore for 3 months along with team to get
trained on the process & systems
·
Picked up the accounting process and transitioned the same to
Mumbai centre
·
Created process maps and standard operating procedures
·
Managing the work flow from onshore Singapore to offshore India
office
·
Daily reporting to higher management and Singapore team about
the work completion and prepared MIS
reports
·
Achieving accuracy of 99% and meeting the SLA
·
Providing the update and resolving queries of team
·
Continuous training and development of the team
·
Reconciling statement of accounts.
Senior Associate (Insurance Accounting – IBA London) Jan
2009 to May 2010
Reporting to:
Team Leader
- Interacted with the JLTs
clients on a daily basis
- Facilitated processing of
premiums, settlement and claim submission
- Review of the work done by
the colleagues
- Imparted Training,
coaching and mentoring to the junior associates in the team
- Responsible for the key
metrics (Timely delivery and quality output)
- Developed standard
operating procedures and maintenance.
- Ensured established
workflow and procedures, service and quality standards are satisfactorily
met
Associate (Insurance Accounting – IBA London) Oct
2007 to Jan 2009
Reporting to:
Team Leader
- Corresponding with
Insurance companies for account balance
- Reconciliation of entries
and settlement
- Carry out reconciliation
of Insurance company statement
- Arrange settlement of
claims and premiums
- Maintenance of accounting
ledgers
STANDARD CHARTERED BANK Apr 2007 to
Oct 2007
Reporting to Team
Leader
Collection Officer - Recovery department
- Making call to the
defaulters to recover the o/s amount
- Offering settlement to the
customer for outstanding amount
- Handlings walk in customer
coming to office convincing for settlement
- Providing the update of collection status to Team Leader on daily basis
RELIANCE INFOSTREAM PVT LTD May 2006 to
Apr 2007
Reporting to Team
Leader
Customer Support Executive – UP Circle
- Handling incoming calls
giving Information about new offers.
- Registering complains
about prepaid connection issues
- Providing network updates
to customers
- Resolving the network related problem.
Achievements
|
- Travel to Singapore for 3
months for business training and process migration
- Recipient of Star of the
Month award on 3 occasions & 1 Pride of the Quarter Award for
outstanding performance
- Received AIM award for process improvements and client service
Professional Training & Development
|
- Advanced Excel Skills
- Coaching and Mentoring
- Developing Interpersonal
Skills
- Assertive Communication
- Good working knowledge of Microsoft Word, Excel, PowerPoint
Education
|
- Bachelor of Commerce – Mumbai University, 2006
Personal Profile
|
Date of Birth : 5th June 1987
Marital Status : Single
Language : English, Hindi and Marathi
Hobbies : Travel, Music, Internet
Browsing
PLACE : - MUMBAI
DATE : -
DOLI GUPTA
Download Resume Format
0 comments:
Post a Comment