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ASHISH KOUL
Mobile No: +9015588316, 8390910033
Professional Summary:
SAP CS professional with more than two
years of experience. Presently working with Spanco limited at PANAJI, GOA
location. Extensive working knowledge of SAP ISU CS
Profile :
·
2+ years of experience in
the IT industry includes exposure to SAP CS as a functional consultant.
·
Working as a SAP Customer Service and IS -Utilities
Functional Consultant in SPANCO Limited under 11th PLAN of Central Government’s
Restructured APDRP Project of IT Modernization for GOA Electricity Department
·
Experience of successful
transfer of Technical and Functional Knowledge and wisdom in various
development programs organized within company.
·
Consulting
best-approach-scenarios to the customer’s decision maker’s e.g. best practise
processes etc.
·
Active entity in project
planning, project scheduling, performance enhancement in the core system.
Total Years of Experience : 2.5 years
SAP
Experience : 2Years
Current Industry : IT
& Software
Current Functional Area : SAP ISU CS
Current Role : SAP ISU CS Functional Consultant
Location Preference :
Anywhere
Professional Experience:
Organization
|
Designation
|
Client
|
Duration
|
Spanco ltd.
|
SAP ISU CS Functional
consultant
|
GOA Electricity department
|
6 months
|
Source One management consulting
|
SAP ISU CS Functional Analyst
|
BSES Delhi
|
1year
|
Nippon Data Systems
|
SAP ISU CS Functional Analyst
|
BSES Delhi
|
6 months
|
HCL
Technologies
|
Technical
Support Officer
|
British telecom
|
7
Months
|
Technical Skills:
Skill
Type
|
Skill Name
|
Last
Used
|
Proficiency
|
Years
of Experience
|
SAP ECC 6.0
|
SAP ISU CS
|
Currently
|
Proficient
|
2Years
|
Computer Languages
|
C,C++
|
2010
|
Proficient
|
3 years
|
OS Packages
|
Microsoft Windows XP ,Macintosh,
Linux, MS-Office
|
Currently
|
Proficient
|
10years
|
Education:
Degree
|
University
|
Year of Passing
|
Bachelor of Engineering (Information
Technology)
|
MIET College, Jammu University
|
2010
|
Higher Secondary Examination
|
Central Board of Secondary Education
|
2006
|
Senior Secondary Examination
|
Central Board of Secondary Education
|
2004
|
Projects Undertaken
17th-Dec-2012
–till date
SpancoLimited
ProjectBrief : R-APDRP Implementation and IT
Modernization in Goa Electricity Department, PANAJI, GOA
Clients : Goa Electricity Department, Goa
Environment : SAP
R/3 Enterprise Central Component 6.0
Role : SAP IS-U CS Functional
Consultant
Resposibilities:
·
Full Life Cycle
Implementation of SAP ISU-CCS in Electricity Utility System in GOA Electricity
Department under 11th plan Restructured APDRP project.
·
Responsible for
understanding the client’s business requirement and providing E2E CS design and
solution..
·
Study and design the
Business Blueprinting processes in the Goa Electricity Department.
- Assisted in
modeling and documenting the end-user's AS-IS workflow and TO-BE business processes
- Process mapping in SAP as per legacy
system for comfort of end user
·
Identify RICEFW items as
per client’s requirements
·
Expertise
on processes like customer registration including new connection process, move
in& move out process, disconnection and re - connection process, Master
Data configuration and customer service. Customer interaction centre (CIC)
front office screen design in ISU CS, Account Overview, customer complaint
handling, managing notifications and service orders, load enhancement
&reduction process
·
Monitoring
and Maintaining CS Batch Jobs Programs.
·
Handling
Roles and Authorization for CS
·
Analyzed
change and update requests
·
Updated
the documentation in accordance with corporate standards
Payroll Company :
Source One Management Consulting services &Nippon data systems
Client Company : (BSES POWER LTD.)Reliance infrastructure
ADAG, New Delhi
Duration : Jan-2012 to Dec-2012(Source One Management
Consulting services)
: Jun-2011 to Dec-2011(Nippon data systems)
Project : EDGE (Support
Project)
Role : SAP CS Functional Analyst
Company Profile Worked as an SAP ISU CS Functional
Analyst in BSES Rajdhani Power Limited
(a subsidiary of Reliance Infrastructure Limited), New Delhi on SAP ISU-CCS
Support since June 2011. Reliance Infrastructure is India’s largest integrated
private sector power utility company. The company is headed by Anil Ambani. The
company is into generation, transmission, distribution and trading of power. It
distributes over 5,000 MW of power - the largest in the country. Reliance
Infrastructure and its affiliate companies power 2 out of 3 homes in Mumbai and
1 out of 2 in Delhi It is poised to become a nationwide power company,
providing world class quality, reliable and competitively priced power to
Indian customers.
Responsibilities:
· Responsible
for the CS processes such as new connection process, disconnection /
Reconnection process, extension and reduction processes
·
Monitoring
and Maintaining CS Batch Jobs Programs
·
Designed
Various Functional designs
·
Providing
Support function to End Users for the Queries related to SAP CS.
·
Handling
Roles and Authorization for CS
·
Preparing
Queries to generate data Reports
·
Changes
in the Front office process for various service orders
·
Data
Enrichment Process
·
Created
Functional design for IP based login access among all Divisions under BSES i.e
(BYPL and BRPL)
·
Maintaining
Division wise data for IP based login
Company :
HCL Technologies BPO services
Client : British Telecom
Duration :
Oct2010-May2011
Process :
BT Eton
Role : Technical Support Officer
Responsibilities:
·
Providing
remote support to British telecom users on Broadband and Routers
·
Handling
queries related to Internet and providing solution.
·
Technical support on various issues related routers and
wireless
Personal Details:
Name
|
Ashishkoul
|
Email Id
|
ashish.koul89@gmail.com
|
Passport
|
Available
|
Present Address
|
Domnic RasquinhaHouse
No-T-38Tuant ReisMagos
Verem, Bardez-Goa.
|
Permanent Address
|
H. no 62 Manorama
Vihar Bohri Jammu (J&K)
|
Contact Numbers
|
+919015588316
|
Date of Birth
|
12/03/1989
|
Marital Status
|
Single
|
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