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Chikumbutso
Stenner Banda
Nationality:
Malawian
Gender : male
Religion
:Christian
Marital status :
married
Date of Birth:
09 March 1987
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Easy going, trustworthy, Team player, creative, hardworking, fast
learner, friendly and special ability to work long and odd hours.
·
Self-motivated and able to work with minimal supervision.
·
Good communicator at all levels of management.
·
Fluent in both written and oral English.
·
Ability to plan and organize work and to train and motivate staff
in technology-related areas
Bachelor of
Science in Information Technology (2006 – 2009)
UNIVERSITY OF MALAWI, the Polytechnic
With this Degree, I have acquired knowledge and skills in;
windows and Linux system’s administration, Database Administration, computer
networking, visual programming, C programming,
systems analysis and designing, web server administration (APACHE) ,
website designing and development (both
dynamic and static), information systems, Microsoft Office Packages( Word,
Excel, Access, PowerPoint, etc.), Business Communication, and Business
Mathematics.
2003 to 2004
Malawi School Certificate of Education
KABWABWA COMMUNITY DAY SECONDARY SCHOOL
2001 to 2002
Junior Certificate of Education
KABWABWA COMMUNITY DAY SECONDARY SCHOOL
Designed and developed an Electronic voting system using
PHP programming language and MySQL Database.
Technical SPOC and coordinator for Malawi BB lite
implementation
Airtel money Bank integration SPOC for Malawi
Know Your Customer Technical SPOC for Malawi
June 2012 to
date
Working for Onmobile
global Limited as an Operations
Engineer
Reporting Line: Operations Manager for Africa
Roles and
responsibilities
ü Day to day
operational activities (Process adherence & incident reports, security updates, Backup, Reporting, Release
management, Testing, CDR, reconciliation)
ü Process
adherence & incident reports
ü Providing
99.9% uptime of systems with Sanity Checklist: checking daily
processes
ü Mock
Server and mock telephony Installation and Configuration
ü ILO
and OAM Administration, SMS and USSD MM Configuration on RBT and UMP
ü Level 1
Product & platform support for a customer. Single point of contact for
all operational/technical issues
ü product &
platform support level 2. in-depth operational knowledge of products and
diagnose/fix most of the issues and complaints with minimal support from the
Product team
ü Managing
windows/Linux servers, storage systems & Network Server/product
deployment, expansion & testing
ü Troubleshooting
on platform/products/networking/telecom/database
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June 2010 to May
2012
Working for Airtel
then transitioned to IBM as a Value Added Services (VAS) Administrator
Reporting line:
VAS and Billing Manager
Roles and
responsibilities
- System administration of
Blackberry
Checking system logs and ensuring 99.9% uptime of the Services
Liaising with system vendors on system upgrades and changes
Creating/deleting and editing user accounts on the system
Installation of Enterprise service to Airtel clients
Email administration on Blackberries
Training system users
Testing and authenticating new Blackberry models from Research in
motion
- System administration of
m-commerce (Airtel money, Me2u and Mobile top-up)
Checking system logs and ensuring 99.9% uptime of the Services
Liaising with system vendors on system upgrades and integrations
Creating/deleting and editing user accounts on the system GUIs
Installation of Enterprise service to Airtel clients
Training system users
Providing reports on weekly and daily basis
- System Administration of voice and data bundles
Daily system monitoring by checking logs
Creating/modifying the bundles to suit business needs
Performing system backups and upgrades
Resolving customer queries
- End-user support to
Customer Care and other departments
Training users on new developments and technologies
- Initiative
to support other systems – Oberthur, LMS, CRM, Homisco, Telecom Live Content (TLC) and
pyro
Providing
24 hour support to systems by working hand in hand with the system developers
(vendors)
- Providing
backup support to other VAS systems such as the content server developed
by inmobia (France) and starfish (south Africa)
Postpaid
Billing Administration
Sending
of daily reports
Rating
files from MSCs
Sending
of interconnect files from EMM
End
User management
Bill
run and invoice generation
Mr. Leonard Munthali
IBM CSM & PFM
Malawi
SA office
+27 (0)11 302 8633
SA mobile
+27 (0)741500005
email: MUNTHALI@za.ibm.com
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Adam Gondwe
Customer Problem Manager
Ericsson Malawi
P.O Box1235
Blantyre
Malawi
Mobile: 265999989898
Email: adam.gondwe@ericsson.com
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Mr Owen Kamwendo
Enterprise risk management
specialist
KPMG Malawi
P.O BOX 508 Blantyre
Phone: 265999550000
Email: okamwendo@kpmg.com
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