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Brenell Ridion
Accomplishments
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Improved overall metrics for the
DIRECTV Reno Nevada site through management and training.
§
Increased profitability in the
DIRECTV Reno Nevada site through management and training.
§
Reduced the accident frequency
through safety training & implementation of safety programs.
§
Decreased the frequency of
vehicular accidents attributed to inclement weather driving.
§
Created better safety habits
through training and implementation in the Reno Nevada Site.
§
Contributed to national training
through deployment of new products through beta testing
§
Improved new hire technician
churn within by over 80%.
Education
Morrison
University, Reno, NV
§
Bachelor of Science in Business
Management – June 16, 2013
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Major GPA – 3.94 Cumulative GPA – 3.94.
§
Academic Achievement - 4 terms Perfect Attendance - 4 terms
Memberships
§
American Society of Training
and Development, Sierra Nevada Chapter, Reno, Nevada
Programming, Software Skills, and Training
§
Microsoft Office – Excel, Word,
PPT, Publisher, Project, Access
§
Microsoft Windows®, XP, Vista,
7
§
5 years experience Oracle
software: Siebel, Rio, Analytics
§
DDI Workshop – Leadership
Training
§
Franklin Covey Workshop – Speed
of Trust
§
SBCA Certifications – Satellite
Fundamentals Trainer, Commercial SMATV, MFH2 Systems
§
Comtrain Certification – Tower
Safety and Rescue
§
Fibeax Certifications - Arial
CATV install workshop
§
Anixter Certifications – Fiber, CAT5,
Termination Workshop, TIA/EIA Standards
Professional
Experience
DIRECTV, Inc.
Site Manager, Reno, NV ▪ September, 2008 – Present
§
Successfully delivered financial and operational
results for the site.
§
Driving operational excellence and completing up to
date business process documentation.
§
Identifying, managing, and executing process
improvements that yield efficiencies; meeting operational metrics.
§
Ensuring operations are aligned with DIRECTV's mission,
vision, and values.
§
Supervising site operations and personnel.
§
Recognized, developed, and promoted talent within the
site driving employee satisfaction, retention, and promotion. Responsible
for the completion of staff development plans and annual performance reviews.
§
Implemented business improvement plans, including
customer satisfaction and customer retention strategies.
Skylink (DIRECTV Home Service Provider)
Area Manager - Hurricane, WV ▪ January,
2008 – September 2008
§
Oversaw operations within service regions located in Ohio, West
Virginia, Kentucky, and Virginia.
§
Managed specified metrics that DIRECTV held Skylink insuring compliance
with our contract.
§
Responsible for payroll, routing, quality assurance, fleet, hiring, and
training.
§
Supervised field managers, field supervisors, and other personnel to
insure our quality was met
Ironwood (DIRECTV Home Service Provider)
Technician/Lead Supervisor/Designated Systems
Trainer – Las Vegas,
NV ▪ January, 2006 – January 2008
§
Technician -
Completing installation activities for DIRECTV customers including commercial,
VIP and Titanium customers
§
Field
supervisor - Responsible for supervising the daily operations
of my technicians, ensuring quality assurance and meeting required metrics
§
Designated
Systems Trainer - Responsible for hiring new employees, conducting
new hire training and up training.
Fibeax Constructors Inc. / COMWAVZhttps://docs.google.com/uc?id=1rb5AVJEeehZx-aLTdWXoKg9eDLftxY1o&export=download
Telco Cable Installer/Tower Technician/Ariel Foreman – Findlay OH ▪ January 1999 – October 2004
§
Manned aerial fiber crews, underground crews, and
other specific projects during CATV rebuilds throughout the United States
§
Responsible for the analysis of the blue prints and
plotting our runs also responsible for node placement and splicing.
§ Performed
house and aerial installs, manned underground crews pulling Fiber and Coax
§
Rigged over 20 wireless towers spanning heights of
over 300’
§
Set more than fifty 2.4, 5.7 and 6 gigahertz
sectored antennas.
§
Connected all coaxial, Multimode fiber optic and
electrical control panels at the top of the towers.
§
Connected and set all waveguide cables and dressed
down aligned all point to point 8’ dishes.
§
Completed all patchwork of CAT 5, Fiberoptic, and
DSC cables.
§
Activated and tested all point-to-point devices and
point to multipoint antennas.
§
Tested and certified proper wireless network
operation. Repaired and maintained wireless network and outages 24/7 in all
weather conditions.
§
Pre-wired all of ComWavz Business, Network and
Warehouse Operations centers for data and voice.
References
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