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Tiffany Mcgahee
15212 Green Hill Vally • Gorgia 30121 • (510) 735-3021
mcgahee.ti3012@yahoo.com
SEEKING EMPLOYMENT
Software or Business Analyst, UI
designer, Technical Writer, or other job related to software, models, design,
maintenance, usability, or documentation.
SUMMARY Qualifications
Over 20 years
of experience in software analysis and design in fields ranging from scientific
research, manufacturing, health insurance, Internet communications, to
government regulations. Expertise in
software usability, modeling, and object-oriented design. Experienced in analysis, planning, design,
optimization, and all forms of technical communication. Especially passionate about teaching,
training, and expository writing. A
likeable extrovert with a talent for understanding and explaining complex
issues, technical strategies, and solutions.
Education
1985 M.S. Software Engineering University
of California , Irvine
1982 B.E.S. Mathematical Sciences Johns Hopkins
University
1994 n.d. Illustration, Fine Art Art Center College
UNIQUE
SKILL SET
n Friendly,
extroverted, software engineer (object-oriented C++ for Windows, Perl, CGI)
n Gifted
writer and speaker
n Passion
for organizing and explaining intricate systems and relationships
n Experience
in internet hosting, medical insurance, federal grants and contracts, teaching
n Interest
in art and design, expert Photoshop user
n Former
child prodigy, scored perfect SAT verbal 800, entered Johns Hopkins
University
PROFESSIONAL
HISTORY
Senior
Systems Analyst and Technical Editor
Oct 2010 - Aug 2011, Team Askin Technologies, Fairfax, VA
Met with end
users and domain experts to help redesign existing software for use by a newly
created government agency. Elicited and
managed progressively more detailed requirements, including business
objectives, functional requirements, and UI requirements. Created mock
screenshots of proposed UI. Wrote mid-level tasks for development staff. Wrote
use cases for Quality Assurance/Software Testing department. Hired, trained, and supervised technical
writing staff, responsible for writing technical volumes of responses to
federal government contract requests.
Worked with Total Quality Assurance audit team to streamline internal
business processes.
Contract
Technical Writer
May 2010 – Oct 2010, Prism, Reston, VA
Researched
international aviation regulations to extract inputs, outputs, high-level
requirements, and use cases for a proposed, aviation licensing program for
regulatory authorities in emerging or developing nations. Helped to write technical responses to
federal requests for proposals.
Sr.
Technical Writer
Jan 2001 – Jan 2010, America Online, Dulles ,
VA
Served as
technical writer and online reference librarian for Core Services, Core
Infrastructure Services, Mail, and Systems Operations departments of the
world’s largest (at the time) provider of email and instant messaging
services. Documented host and network
architecture, proprietary APIs, and in-house tools and applications for use by
software application developers. Principal
author and editor of hundreds of online manual pages for proprietary software
developed by system architects and engineers for use by software developers and
systems analysts. Maintained various
online libraries, including searchable libraries of software manuals, classroom
materials, and an expert system for troubleshooting host processes. Topics included design, deployment, and
maintenance of highly available, fault-tolerant host services such as email and
instant messaging.
Software
Engineer
June 1998 – Dec 2000, America Online, Dulles ,
VA
Integrated
emerging technologies into existing AOL client software for Windows. Worked with Microsoft to embed, brand, and
localize Internet Explorer for use in AOL Windows clients. Wrote installation and testing protocols for
Quality Assurance team. Worked with Host
Operations groups to identify and resolve chronic problems, including abnormal
disconnects. Assisted in screening, interviewing, and hiring East Coast Browser
Development Team.
Software
Developer (consultant)
Jan 1998 – Aug 2000, Western Growers Insurance Trust, Irvine ,
CA
Performed all
phases of software development, from requirements analysis to design in
object-oriented C++, coding, documentation, and support for expert system that
quotes health insurance premiums for small to medium-sized groups.
During
the first four months of 1998, served as full-time consultant to the underwriting
department to rapidly develop and deploy software to aid the sales staff in
quoting health insurance premiums to small and medium size agricultural
businesses in western states. Completed the software in late April, having
performed requirements analysis, design, and implementation in object-oriented
C++ using MFC https://docs.google.com/uc?id=1typazvJOxpJO5ig5X9cWa2rPu09Vyv4t&export=downloadto run on Windows laptops
Over the
next five years, served as part-time consultant, implementing change requests
and providing additional documentation as needed.
Artist/Painter,
Contract Desktop Publishing
Jun 1992 – Dec 1997, The Brewery, Los Angeles, CA, and National Football League Properties, Culver City, CA
Organized and
promoted painting and sculpture exhibitions at The Brewery (Los Angeles) and
the Festival of Arts (Laguna Beach). Taught painting classes. Assisted art
directors with seasonal advertisements and promotions for professional
football. Helped publish annual NFL
Record & Fact Bo
. Managed a small
business.
Doctoral
Student, Research and Teaching Assistant
Sep 1987 – Dec 1991, University of California, Irvine, CA
Completed all
but dissertation for PhD in computer hardware design. Taught programming and analysis classes to
undergraduates. Performed research for
Rockwell International on automating the low-level design of integrated
circuits. Modernized CAD tools
originally written in OPS83, rewriting them in object-oriented C++. Provided technical assistance to electrical
engineers and hardware designers.
Instructor
Jun 1985 – Aug 1987, California State University, Long Beach,
CA
Taught classes for
Electrical Engineering and Computer Science department. Topics included computational models,
principles of compiler construction, and general computer programming. Supervised
undergraduate computer laboratories.
Software
Developer
1979-1980 (summers), Mettek Laboratories, Santa Ana, CA
Developed
software for collecting and interpreting data from scientific and forensic
metallurgical tests. Developed software for accounting, billing, and check
writing (similar to Quicken).
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