EDUCATION:
Bachelor of Arts in Mathematics, Western Connecticut State University, 1989
PROFESSIONAL EXPERIENCE:
TICKETMASTER, 2005-Present
Added significantly to professional expertise, including:
Designed, performed, and documented test activities for client-server application ("Archtics")
Learned Sybase SQL for testing
Wrote and modified SQL test scripts, including performance-related test
SAIC, 2001-2005
Test Manager
Created test plans and test procedures.
Worked with developers to resolve discrepancies in a timely manner.
Tested software packages, including web based, client-server and desktop applications.
Learned to use Mercury Winrunner and Loadrunner for functional and performance testing
Configuration Management
Wrote Change Management Plan
Maintained CM database of documents under CM control
Customer Service
Assisted in creation and maintenance of "STAT!" CM database.
Handled customer email and telephone support requests.
EXIGENT SOFTWARE TECHNOLOGY, INC, 1999-2001
Performed market research, locating possible software solutions to customer needs on the internet.
Installed Windows applications on test machines.
Obtained a high level of knowledge of the software to be tested in a short timeframe.
Created test plans, including objective, environment, test cases, and possible outcomes.
Created test procedures based on customer-provided requirements, or by analyzing software and documentation.
Worked as a member of a team, supplying concise test procedures, and creating test reports.
Tested software packages, including client-server and desktop applications.
Gained proficiency with Vermont HighTest test scripting tool and created a one-day course to teach HighTest to coworkers.
NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY , 1991-1999
Trained cartographers to use the PG segment in a classroom environment.
Wrote standard operating procedure documentation for the PG segment.
Performed geospatial data collection and finishing to support hardcopy and softcopy map production.
None
WORK SUMMARY:
Writing test plans, test procedures, test reports
Performing software testing
Configuration Management
Change Management Documentation
Requirements Documentation
Maintenance of Quality Engineering standards
Small team leadership
COMPUTER PROFICIENCY:
Windows XP/Vista/Windows 7
Expert with MS Word, Excel, PowerPoint, Visio
MISCELLANEOUS:
Able to read Spanish, German, and Russian languages
Author of a published hobby e-bo
CLIENTS:
Ticketmaster: Numerous sports teams, arts venues, and universities
SAIC: Government Services Administration, Federal Emergency Management Agency (under subcontract to Michael Baker)
REFERENCES available on request
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