Project Coordinator Resume Format in Word Free Download -->

Project Coordinator Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Antona Jones
4011 Stewart Lane
Colombia, DN. 30421
Home - 620-340-7041
Cell – 620-954-9122
Antona.jones11@gmail.com

 

Qualifications:         I have over 20 years experience as a level one and level two helpdesk  / desktop support technician.
                                    I have taken between thirty and forty calls per day in the helpdesk role with a ninety-five percent                                           resolution . I am proficient in Windows XP, Microsoft Office 2003, and Office 2007 as well as other                           software. I have extensive knowledge of different types of computer hardware including Dell                                      desktops, Dell servers, HP servers, and Lenovo notebooks.

Education:               B. S. in Computer Information Systems
                                    DeVry Institute of Technology, Phoenix, AZ.
                                    October 1991

                                    Phoenix College
                                    Phoenix, AZ.
                                    January 1985 – May 1989


Technical
Skills:                                    Computer Hardware:
                                                Clone 386 System, Clone 486 System, Clone Pentium System, Dell GX-260 mid-tower, Dell GX-270 mid-tower, Dell GX-280 mid-tower, Dell Poweredge rack mount server, Lenovo Notebooks, HP All-in-One Printers s, HP DL 360 rack mount server, HP DL 380 rack mount server, HP DL 385 rack mount server

                                    Computer Software:
                                    MS–DOS – all versions, Windows 3.1, Windows 3.11, Windows 95, Windows 98, Windows NT                                            Workstation 4.0, Windows 2000 workstation, Windows XP, Windows 7

Windows NT Server 4.0, Windows 2000 server, Windows 2003 server

MS Office 95, MS Office 97,MS Office 2000, MS Office XP, MS Office 2003, MS Office 2007, MS Office 2010, Pc Anywhere – all versions, Citrix, WebEx, Norton Ghost, Malwarebytes Antispam software, Fog Creek Copilot remote desktop control software, Spiceworks helpdesk ticketing software, Password Corral password storage software
                                   
                                    Certifications:


Employment

History:                     PROJECT COORDINATOR                                                               American Express
                                    June 2011 to Current                                                             Phoenix, Arizona
ñ  Project Coordinator for American Express MPLS Global WAN project.
ñ  Created and updated discovery documentation for new and existing clients per client project manager.
ñ  Ordered data circuits from Verizon and AT&T per ordering information from client information.
ñ  Tracked order through American Express ordering process until receiving order confirmation from the carriers.

                                    HELPDESK SUPPORT TECHNICIAN                                                 K12 / Arizona Virtual Academy
                                    September 2010 to September 2010                                                   Phoenix, Arizona
·         Supported all brands of Lenovo notebook computers.
·         Configured / Supported Windows XP and Windows 7.
·         Supported / troubleshoot issues with Microsoft Office 2007.
·         Setup e-mail accounts in Outlook 2007
·         Installed / repaired printer drivers for HP All – in – one printers.
·         Installed second monitors on notebooks.
·         Installed Microsoft and Adobe updates.
·         Installed other peripheral hardware as needed by user.


TECHNICAL SUPPORT TECHNICIAN                                                                      Thomson Reuters StockVal
                                                December 1999 to July 2010                                                                                         Phoenix, Az
ñ  Provided first level support for over 300 clients by phone and e-mail for StockVal program, a proprietary application.
ñ  Accessed customers’ server for problem resolution using Cisco WebEx, Semantic PC Anywhere, or Windows Remote Desktop software.
ñ  Resolved client issues 95% on the first contact.
ñ  Processed and sent StockVal data and program updates to clients.
ñ  Built and configured Windows server systems using Norton Ghost to send to clients.
ñ  Processed returned systems from canceled clients.
ñ  Maintained our in-house client database adding and deleting clients as needed.
ñ  Provided in-house Windows XP and Windows NT support for thirty users including resetting Active Directory passwords, adding user accounts, changing user account permissions and deleting user accounts as needed.


                                    TECHNICAL SUPPORT TECHNICIAN /                                                   Insight Direct
                                    HELPDESK TECHNICIAN                                                                      Tempe, Arizona
                                    December 1992 to October 1999
                                   
PC SUPPORT SPECIALIST                                                                   A.E.D.
                                    July 1992 to August 199https://docs.google.com/uc?id=1PHFH-65G_o0V1iCJTZzdgQt3pb38uxCd&export=download2                                                                       Phoenix, Arizona
                                   
                                    PC SUPPORT SPECIALIST                                                                   Arizona Department
                                    February 1992 to June 1992                                                                    Of Transportation
                                   
                                                COMPUTER OPERATOR                                                                       MiniCo, Inc
                                    July 1990 to July 1991                                                                            Phoenix, Arizona
                                   

Volunteer
Work:                         Video Technical Director /                                                                 Christ’s Church of the Valley
                        Volunteer Video System Engineer in Charge                                    Peoria, Arizona
                        January 2003 to present
Operate video switcher during service and direct the sermon portion of the service. Troubleshoot and resolve video issues during the service. Perform camera and system maintenance as required. Install and configure new video equipment. Recommend to media staff new video equipment purchases to replace out of date video equipment. Make and repair video cables

Neighborhood Group Leader                                                            Christ’s Church of the Valley
                        September 2006 to present                                                                     Peoria, Arizona
Lead a twelve member neighbor group for the church.
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