Project Area Coordinator Resume Format in Word Free Download

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Yuliang Irigoyen

3021 Winston Ave Sr.

Dayton, DA 30215

PH: 950-520-5121

Email: yuliang.irigoyen.03@yahoo.com

_____________________________________________________________________________________

CAREER OBJECTIVE

To gain a career position where I can fully utilize my skillset, education, and experience while contributing significantly to the benefit of my employer.

SUMMARY OF QUALIFICATION

• Ability to handle stress and proactive, not afraid to assume a pioneering role.

• Good verbal and written communications skills effective for working with business.

• Good data management skills, analytical skills, and process development.

• Meticulous, highly motivated, and detail oriented.

• Good inter-personal skills to maintain effective working relationship with site management and rollout team.

• Adequate experience in 1st level and 2^nd end-user level support.

• Well-Organized, Flexible, Efficient, Energetic, Innovative, Self-Motivated, and Fast Learner.

• Contribution in the development and documentation of software and hardware requirements.

• Owns and is accountable for the performance of the team and the effectiveness of production processes.

• Friendly, social, and a good conversationalist. Can communicate to inspire and motivate others.

• Creates an atmosphere of continuous improvement, while motivating the team to perform at a higher efficiency.

• PRINCE2 Foundation & PRINCE2 Practitioner. (PRINCE) PROject IN Controlled Environment certification.

WORK EXPERIENCE

Exxon Mobil IT                                                                                                                                 Breda, the Netherlands

Project Area Coordinator/Rollout Technical Escalation Contact                                                       May 2011 to Feb 2012

•          Member of the management team with the main goal of successful completion of the Windows 7 migration project with significant business risk or impact to the Corporation globally.

•          Manage the day-to-day operations within the scope of the project manager, track progress, document milestones and ensure completion.

•          Develop delivery approaches and project plans, and timeframes.

•          Work with all levels of the organization assisting in conflict resolution, issue management and needs assessment.

•          Utilize project management tools and techniques to prioritize requirements, set objectives, deliverables and ensuring initiatives are on track.

•          Ensure adherence to project management standards and practises.

•          Lead the communication of information to all cross functional groups and stakeholders at critical points.

•          Ensure all deliverables are documented and timelines and objectives are achieved.

•          Research new and creative methods to employ teams and to distribute responsibilities on projects.

•          Attend meetings within EAME, Canada, and U.S. as requested or required.

•          Provide assistance and mentorship as required to the rest of the team.

•          Conduct post project review sessions and prepare information for improvements and enhancements.

•          Perform CORE 3 and CORE 5 application readiness tasks for each rollout sites.

•          Collaborate with the Application Delivery team and Steady-State team for issue with App package in SCCM servers.

•       Create daily extract of SCCM deployment status report for each site where rollout is in progress.

•          Troubleshoot the urgent issue during rollout, and escalate technical or application issues to different escalation levels such as: GOP Project Manager, CORE Desktop, Application Portfolio Manager, GOP Application Readiness, Business IT Manager, LINKS Project Managers, PC CETS L3, BLA/MAS.

•          Establish, and publish weekly rollout migrated computers in team Sharepoint site.

•       Maintain Benelux Area Scoreboard for EA Application Readiness Coordinator Network.

•          Post team learning on common issues and fixes in team SharePoint.

Exxon Mobil IT                                                                                                                                 Fairfax, Virginia

Infrastructure Support Analyst/Engineering Team Lead                                                                        Nov 2005 to April 2011

•          Manage and lead group of IT local support analysts for the users in the Research and Engineering department.

•          Identify problems, troubleshoot and provide assistance to all level of users.

•          Proven experience identifying and proposing changes to increase efficiency.

•          Create and maintain an SLA for support procedures, timeframes, and scope of responsibility.

•          Understanding of Helpdesk processes and management.

•          Ensures that staff is adequately trained in appropriate technologies based on strategic plans.

•          Provide the IT supervisor a periodical performance review and assessment of the support team.

•          Provide training to new members of local on-site support team.

•          Establish business group application layering priorities, including verification of user application inventory.

•          Provide in depth problem diagnosis and resolution for a variety of hardware and software-related issues.

•          Provide computer and network system support to ExxonMobil day-to-day onsite and remote users.

•          Manage area-specific hardware delivery issues escalating to specific Local Operations group.

•          Maintain a high level of client satisfaction while meeting response time guidelines.

•       Manage action request system, ensure completion to track tickets and help manage the entire customer service solution using BMC Remedy.

•       Coordinate and escalate support issues with other units of the support organization as appropriate.

Alcatel Canada Inc                                                                                                                                          Weston, Ontario

Computer/Network Technical Specialist                                                                                                   Mar 2004 to Nov 2005

•       Make use of Clarify e/Front Office to track tickets and help manage the entire customer service solution.

•       Provide computer and network system support to Alcatel local and off-site users.

•       Offer application support for software development environment programs, and project management tools such as IBM Rational Rose/Test RealTime and ClearCase, PVCS, Visual C++ 6.0/.Net/C#, Telelogic Doors 7.1/ERS, ParaSoft CodeWizard, Beyond Compare, SAP, Primavera Project Management, and SureTrack P3 Project Planner.

•       Provide full support on email software such as Lotus Notes, and Microsoft Outlook.

•       Responsible for hardware and software system configuration, installation, repair and maintenance on HP, Compaq and Dell laptop and desktop PCs and also Canon business multi-function printers.  

•       Duties also include Workstation administration for Windows 2000 and XP, Windows NT4, Citrix Winframe, Citrix Metaframe including workstation setup, user/security setup, printer sharing, remote access, and tape backups using BackupExec.

GE Capital                                                                                                                                                         Mississauga, Ontario

Network/Technical Analyst                                                                                                                          Jan 2003 to Mar 2004

•       Provide telephone support for GE PS system users in the US, Europe, and Asia.

•       Troubleshooting, identifying and resolving software, hardware, printers and network problems.

•       Dispatching cases to other GE local support in network, voice/LAN, Admin, and desk side team.

•       Registering computers for Network LAN/WAN connectivity in local LAN and Remote server.

•       Reset and reissue VPN account username and password. And reset AT&T Global Dialer account password.

•       Administer IBM Mainframe Hummingbird Accounts.

•       Troubleshoot GE Nortel Contivity VPN Client accounts and token.

GE Industrial Systems                                                                                                                                   Markham, Ontario

Technical Specialist - Help Desk                                                                                                                 May 2000  to Dec 2003

•       Corporate software installation and setup such as Microsoft Office2000, Lotus Smart Suite, Word Perfect, Crystal Reports, JetForm FormFlow, and IBM Lotus Sametime as described in Manufacturer’s manual.

•       Registering computers and printers for Network LAN/WAN connectivity in Win2000 server.

•       Opening dial-in remote offsite Nortel VPN LAN/WAN accounts with security hard token.

•       Troubleshoot NORTEL Fiberlink^tm remote access VPN problem to GE’s mobile employees around the Globe.

•       Worked closely with Bell Canada technicians to test and troubleshoot voice & dedicated data lines and modems

•       Trained in using BELL CANADA equipment such as phone Bix-wall panel, ISDN wall-socket box, Music-on-hold, INTERALIA Digital Voice Announcer, and Main panel communication Hub/Switch.

•       Knowledge in operating OCTEL Voice Message System, Meridian release 19/MAX, and PBX computer.

COMPUTER SKILLS

Corporate Software:

• SAP 6.0, SHARP, Uniformance, Genie, CompCalc, Office 2010, Office Communicator 2007

• Citrix ICA client, Gemalto Access client

• Lotus Notes 6.0/7.0, Outlook 2010

• Microsoft Office 2010, Microsoft Live Meeting

• Adobe Acrobat Professional Suite 7/8/9/10

• Microsoft Communicator, Dataflex PC, Hasp & Hardlock

• TM1 Thin Client, Citrix ICA client, ProII

• Compass Territory/Manager module, DIPSS, DB2 connect

• VPN/RemoteAccess/Nortel Extranet client/iPass/RSA SecurID

Hardware, and Networking:

• BitLocker, Dell HD BIOS, Dell Recovery

• Cisco Seurity agent, Microsoft Firewall client for ISA Server

• StormWatchAgent, Symantec Endpoint Protection, CA HIPS, global and local Policies, APP-Group

• SMS, SCCM core application installer, Windows 7 Active Directory management console

• Completed modules on CCNA, MCSE

• CompTia A+ PC technician and Network+.

• Experienced in Router, Hubs, Switches, Network cable wiring using CAT5 and x-connect wires for Bix-panels, and Network problem troubleshooting.

• Knowledge of Networks including protocols and topologies with Novell 3.1x-4.11, Windows for Workgroups, Win2000 & WinNT, Windows XP, Windows 7

• Dell D600, D610, C600, C610, E6400, E6410  laptops and GX620, GX280, GX110, GX260 desktop PCs, as well as Xerox business multi-function printers, and HP LaserJet B/W and Color printers.

Operating Systems:

• Windows 3.x/9x/2000/NT/, and MS-DOS. Linux Ubuntu & Puppy, Windows XP/Vista, Windows 7

• UNIX, Service-Client, Citrix Metaframe, NOVELL 3.1

Internet Specialization:

• Languages and Scripts: HTML, ASP, JavaScript, and VB Script

• Tools: Dreamweaver CS5, HTML editor, Ad&export=downloadobe Flash, Microsoft Expression 4, Mozilla Firefox

Database Specialization:

• Form Builder, SQL, COBOL, ORACLE 8i/9i and Database Administration

• Microsoft Products: MS Access, OBDC and SQL+/ IBM VM/ESA

Systems Analysis and Design:

• Familiar with the Systems Development Life Cycle (SDLC), Rapid Application Development (RAD)

EDUCATION

PRINCE2 Foundation & PRINCE2 Practitioner                                                       UK CBT Training

PRojects IN Controlled Environments (PRINCE) Project mgmt.Method             Class ongoing

Moseley Real Estate Schools                                                                                        Reston, Virginia USA

Virginia Real Estate Licensing                                                                                    Completed

Fairfax  Realty                                                                                                 Fairfax, Virginia USA

Real Estate Wholesale training                                                                                    January 2010

Ryerson University                                                                                                         Downtown, Ontario Canada

B.Math degree in Computer Science                                                                           Undergraduate

XINCON Technology Inc. (Canada)                                                                             Downtown, Ontario Canada

A+ Certified (Net+, CCNA, MCSA, MCSE, MCDBA, Unix/Linux)                       Network Engineer 2 semesters

Centennial University College                                                                                     Scarborough, Ontario Canada

Computer Programmer Analyst 3yr diploma                                                             Graduated

Cedarbrae Collegiate Institute                                                                                     Scarborough, Ontario Canada

OSSD Diploma and OAC credits                                                                                  Graduated

HOBBIES

Play sports (tennis, volleyball, soccer, hockey, billiards), play video games, stay-out with friends, take a trip, fix my car, and read bo

s. Search online interested topics and new technologies. Study ancient technology, architectures, and civilisation.

REFERENCES                                                 Available Upon Request

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