Network Technician Sample Resume Format in Word Free Download

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Joseph Ridion

312 Falcon Ridge RE #502                                                                                                                    (520) 350-3025

Patterson GA 80214                                                                                                           joseph_ridion70@gmail.com

Career Objective

To further my career in the IT field

Executive Summary

·         4+ years of network experience with Charter Communications, a national service provider

·         Extensive engineering experience in support of a sales team

·         Broad knowledge of various network technologies

·         Worked on several large projects, including obtaining funding to build fiber optic cable between Crescent City, CA and Grants Pass, OR, and designing the network to run across it

           

Education       

            Chemeketa Community College, Salem, OR

Associate of Applied Science Degree in Network Technology, GPA 3.57.

            Course work:

·         Network wiring, design, equipment configuration, and security

·         Installing and maintaining network equipment

·         Cisco VoIP installation and configuration

·         CCNA and CCNP training (currently working on obtaining CCNA certification)

·         Diagnose, maintain, and repair network and computer problems including Windows Server and XP environments.

Skills

• Computer skills include:

• Microsoft Excel, Visio, Word, Power Point

• Install, maintain, and troubleshoot Microsoft operating systems, including

• Windows 2000, XP
• Server 2000,2003
• desktop and server applications

• Install, configure, maintain, and diagnose problems with enterprise and service provider level network equipment
• Create BOMs, POs, ROIs, and responses to RFPs
• Create and give training on new products and services
• Supported a sales team working with Account Executives, management, and directly with customers. I was the communication link between the technical issues of the customer and the internal sales team I supported

Work History

9/07 to Present Network Technician, promoted to Sales Engineer in December 2007

Charter Communications, Worked from home, traveled throughout the NW to assist customers and understand their needs

·         Conducted in-person meetings with business customers to discuss their communications needs to design solutions to meet their needs

·         Created ROIs to determine project feasibility

·         Designed, configured, installed and maintained wireless and fiber optic networks for business clients (WAN protocols, Internet, PRI, and analog phone)

·         Managed projects including construction timelines, creation of BOMs, POs, and ordering of equipment and supplies from vendors, installation and configuration of network equipment, and final turn up/handoff to end customer

·         Created training materials and taught material to account executives and other internal employees

·         Helped maintain network reliability to meet customer expectations and SLAs

·         Assisted in responses to RFPs, including school districts and the Oregon Health Network

·         Main technical contact to the Oregon Health Network while employed with Charter Communications

·         Face-to-face sales experience with business customers

·         Built and maintained customer relationships and acted as technical liaison to high level customers for their networking needs

·         Experience working in an HFC broadband network environment

3/07 to 9/07- Cashier

Lowe’s, Keizer, OR

·         Customer service experience

·         Learned company computer systems quickly

1/07 to 5/07 – Computer Support Specialist Technician Assistant

Chemeketa Community College, Salem, OR

·         Performed wireless site survey on Chemeketa campus for the IT department

·         Ran, terminated, and tested network cable, including cat 5e and fiber

·         Installed and configured access points

·         Set up student PCs

·         Assisted teachers with technical problems

6/99 to 12/05 – Production Operator/Designated Trainer/Back-up Process Coordinator

SUMCO, Salem, OR

·         Was part of the highest production quality group within the organization.  My team managed to have fewer errors per 1000 than any other work group and was the only group not to ship contaminated product

·         Responsible for training of new employees, including orientation, equipment training, and team integration

·         Managed work force of ten people

·         Operated and was responsible for basic troubleshooting of high tech inspection equipment

·         Maintained and diagnosed problems with high precision measuring and testing equipment

·         Assisted Engineers with tests and analysis of production variances and excursion containment. Responsible for documented improvements in cleanroom cleanliness.

3/96 to 6/99 – Grocery Parcel, promoted to Grocery Order Clerk

Fred Meyer, Salem, OR

·         Responsible for inventory control of a large grocery store

·         Several years of customer service experience

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