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Payton Galang
P.O Box 329 GMF Barrigada, Guam
(671) 9876543
Email: payton@gmail.com
EDUCATION
November 2004
to Bachelor of Science in Nursing
March
2005 Perpetual
Help College of Manila
Sampaloc,
Manila, Philippines
June
2003
to Bachelor of Science in Nursing
March
2004 St.
Luke's College of Nursing
E.Rodriguez
Sr. Street, Quezon City
Philippines
June 1999
to
High School
March
2003 Trinity
High School of Quezon City
E
.Rodriguez Sr. Street, Quezon City , Philippines
June
1993
to Elementary School
March
1999 Angelicum
College
Biak na
bato St. Sto. Domingo,
Quezon
City, Philippines
TRAINING/SEMINAR ATTENDED:
Serve Safe Food
Safety Class Advance
Management Class
Guam Community
College Mcdonalds
Main office
Mangilao, Guam Tamuning,
Guam
August 2008 August
2010
Basic Shift Management
Class Management Development Class
Mcdonalds Main
Office
McDonalds Main
Office
Tamuning,
Guam Tamuning, Guam
June 2008
October 2009
WORK HISTORY
CREW PERSON
Mcdonald’s of Guam, Mobil Maite, Guam
October 2007 to January 2008
Job Desription: Greet and Welcome customers upon
arriving, take orders, pack orders and, present order to the customer. Cook grill products according to the right
cooking procedures and holding time. Clean and Organize walk-in and reach-in
freezers and chiller using first in first out system and according to holding
time and expiration dates. Clean dining room, wash, wipe and sanitize
equipment, utensil and equipment using the right chemical products.
CREW TRAINER
Mcdonald’s of Guam, Mobil Maite, Guam
February 2007 to April 2008
Job description: train newly hired crew members using the crew trainer system, give a
restaurant tour and introduce to everyone all newly hired crew members. Follow
up on their training after their first weeks. Conduct station verification
after training and, introduce to the next station.
FLOOR SUPERVISOR
Mcdonald’s of Guam, Mobil Maite, Guam
May 2008 to April 2008
Job description: run shift with a supervision of
upper management team, coach and, motivate team members to deliver outstanding
customer service and, food quality all the time. Conduct a pre-shift plan and
utilize all shit management planners, manage the shift, give feedbacks to team
members and do a travel path every hour to check the restaurant appearance and
operation. Conduct a post-shift plan, making sure stations are stock up using
24/2 system, making sure that floor shift is organize and clean and ready
to be pass or transition to the next shift manager. Clear cash register
drawer after team member shift ends and prepare another cash register drawer to
the next team member, making sure that there is adequate amount of change fund
inside the drawer. Observe and follow proper store staggered opening and
closing procedures.
CERTIFIED SWING MANAGER
Mcdonald’s of Guam, Mobil Maite, Guam
May 2008 to November 2010
Job description: run and operate restaurant with or with-out the
supervision or a restaurant manager or an assistant manager. Manage the shift
using all shift plan materials. Make warehouse orders for restaurant’s weekly
stocks and needs. Conduct a preventive maintenance using the right Kay chemical
products on equipments such as; bun toaster, muffin toaster, heated landing
zone, universal holding cabinet, grill cookers, bun steamer, frappe machine,
ice-cream machine, and split vat fryers. Conduct beef integrity temperature
check during opening shift and transition to lunch time making sure all
products, holding cabinets, storage area are on the right temperatures ensuring
food quality and product quality. Assist the restaurant manager in restaurant
operations by following up on daily sales report, reaching the labor, sales,
and food cost target. Do weekly
inventory and making sure that all frozen, chill and dry products and items are
accounted. Log in all purchase orders from various vendors, transfer in and transfer
out items from different stores, complete and raw waste using the ISP system.
Order change funds and making sure that there is enough change fund to be used
on all cash register drawers all thru out the week. Purchase vegetable orders for weekly usage.
Order and control operation supply for monthly usage with a $1000 budget every
month. Making sure that the restaurant mystery shopper score is on or above
target of 90%. Resolve customer complaint issues
JUNIOR ASSISTANT MANAGER
Kentucky Fried Chicken, Dededo, Guam
December
2010 to October 2011
Job description: manage a restaurant with or without a restaurant
manager. Ensure all safety, security and public health standards are on their
right places. Making sure that proper food handling procedures especially on
raw chicken meat are being followed to prevent cross contamination. Clear
cash register drawer after team member shift ends and prepare another cash
register drawer to the next team member, making sure that there is adequate
amount of change fund inside the drawer. Observe and follow proper store
staggered opening and closing procedures. Enforce team members to make sure all
cook products have the correct holding time and discard all cook products that
are not on food quality standards or all the cook products that are expired on
their holding time. Drop restaurant daily cash deposits thru the bank using the
proper bank deposit procedures. Coach and motivate all employees to deliver 100%
champs with a yes attitude. Encourage all employees to give their number 5
smile to every customer. Ensure that everyone follow all restaurant operating
procedures.
SENIOR ASSISTANT MANAGER
Kentucky Fried Chicken,
Dededo, Guam
December 2010 to Present time
Job description: run a restaurant operation with or without the
restaurant manager, Becomes a temporary restaurant manager when the restaurant manager
goes on vacation or sick leave. Encourage, coach and motivate all supervisors
to ensure that they manage their shift smoothly using all the shift managing
materials. Conduct station observation test every quarter to improve team
member’s skills and give them pay raise according to their performance all
throughout the quarter and their results from the station observation test.
Make employee and supervisor weekly schedule base on projected weekly sales and
making sure to meet the restaurant’s labor target. Conduct weekly restaurant
sales reports and submit to the area general manager. Create and Delegate
cleaning schedule and planned maintenance to all restaurant areas such as
bathrooms, dining area, kitchen area, air-con vents and exhaust, fryer filter
and filter hoods, other kitchen equipments, storage areas and restaurant’s
landscape. Conduct weekly money vault audit, making sure all petty cash
receipts are accounted.
Other Work related
skills:
I am proficient in
English and Filipino.
I am also adept in
various software applications such as MS Word and Excel.
I am an effective
leader, Good follower and organizer, and I can work independently or with a
team.
I am skillful at
Internet Explorer, and various knowledge in Windows OS such as windows XP, 98,
2000.
Knowledgeable on using
time management, and multi-tasking
Lead and motivate 10- 20
employee on a shift creating a productive and team spirited environment.
Adept on handling
customer service related issues
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