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Anna N. Hanlin

2843 Hobbs Island Rd., Huntsville, AL 35803

(256) 656-0646    *   Email: A.Hanlin@ymail.com

Summary

Senior Business Systems Analyst with rare combination of skills -- strong technical background, easily relating to programmers and other technical staff, combined with extensive board-level/VP-level interaction; able to discuss issues in detail with people from all backgrounds and help a wide variety of stakeholders reach agreement on project goals. Able to build rapport and lead teams at all levels.

• Track record of consistently delivering results while inspiring and motivating others
• Extensive experience with the full life cycle of technology, including analysis, requirements gathering, programming, testing, implementation, support and maintenance
• Industries include health care, retail/service sector, technology, telecommunications, and finance/insurance

Highlights of Work Experience

Independent IT Consultant                                                                          1992 - Present

Provide analysis, design, and project management services that are fully integrated with a company's business objectives. Clients have included – not all projects have been listed in detail:

Business  Analyst/Project Manager                                            Cenveo (Huntsville, AL)

• Project Manager on a third party project for Order Management for this printing company.
• Interact with printing plants to upgrade processes.
• Solicit and evaluate bids for shipping software.

Business  Analyst                                                                        TSYS (Columbus, GA)

• Lead clients and TSYS entities through SDLC implementations, enhancements and customization projects.
• Develop functional requirements, use cases and process flows to aid clients in site configuration. 
• Manage multiple client projects from initial assessment through implementation.

Business  Analyst                                                City of Birmingham (Birmingham, AL)

• Create Requirements documents for implementation of a vendor purchased HR and Payroll application.
• Participate in training sessions to familiarize city employees with new software processes.

Data Analyst                                                                  Southern Co. (Birmingham, AL)

• Worked in a cross functional team to review and document multiple attributes of application data elements for an existing application. This included defining purpose, source system, source owner, update frequency and down stream data users.  Research included reviewing existing documentation, the application and interviewing SMEs and multiple business users.
• Made recommendations on formats for making documentation usable and available to the business customers.
• Used SQL Server and Sybase along with DBArtisan, SQL Server Enterprise Manager, Visio, Share Point and Microsoft Office tool sets.

  .   

Business Systems Analyst                                                  Humana Inc. (Louisville, KY)

• Work with business users and programmers on this .NET project for commission sales on non-Medicare products
• Created the project Vision and Scope to define and clarify the project (included Statement of Work and work flow diagrams, prior to the definition of the Use Cases)
• Evaluated 2 different vendor software products for Sales Tracking and Sales accounting functions. Coordinating all requirements gathering for reviewing, purchasing, and integrating for the selected vendor software

Business Analyst                                                                Resort Quest (Nashville, TN)

• Integral member of this team that designed complex Use Case test plans for custom developed software used across all departments of the company
• Organized and led meetings for this endeavor
• Reviewed software requirements to create test plans for all aspects of testing this system

Business Analyst / Data Analyst                     Lowe's Companies, Inc. (Wilkesboro, NC)

• Provided business analysis activities on two different projects, including “do-it-yourself” software and Installation Sales software
• Created realistic timelines for user-based product implementation software, such as deck building, “do-it-yourself” (DIY) projects, etc.
• Created documents for this project within the companies shared knowledge base that highlighted issues encountered so that others could access and retrieve for future use

• Proactively managed the requirements gathering for the internal, home-grown Change Control methodology within their Development / Project Group
• Created Statements of Work to manage work flow and maintain schedules
• Created Business and Technical Requirements documents
• Performed Gap Analysis - Proactively identified knowledge gaps that could have jeopardized business goals and submitted proposals to remedy those gaps; implemented many of the proposals once approved; for example – defined the data fields within the DIY database
• Created, documented, and supervised system testing

Systems Analyst / DB Analyst / Project Manager           Nextel Communications (Reston, VA)

• Gathered business requirements; wrote functional and technical specifications for the Oracle database; worked with on-site DBAs; created Data Marts
• Created and executed user acceptance test for the project
• Agile and Scrum extensively used to facilitate the tight schedule for this project
• Worked with outside sources (mainly Motorola) to acquire timely and accurate data and requirements for the GPS project, where GPS service had been interrupted (based on changes made to the cell phone satellite software)
• Wrote extensive SQL statements for data verification and report generation
• Used AMDOCS to clarify and understand data dictionary values
• Served as main contact point for the RES development group (within Nextel) involved in the “aGPS” project
• Persuasively managed all stakeholders, mitigating opposition between groups

MIS Business Analyst / Data Analyst / Technical Writer            Nova Info (Knoxville, TN)

·         Liaison among vendor, CDS, and Nova Collections Department to coordinate upgrades to the Collection software

o    Due to my understanding of how programs are written, was invited by CDS to become a member of their forum, providing input for future development

o    Had regular contact with CDS programmers and extensive interaction with defining enhancements

·         Wrote technical documentation (users manual) for generating business reports sent to and used by Executive management and end-users

·         Supervised testing for all incoming enhancements received from CDS

·         Managed distribution of monthly and weekly metrics to senior level executives

·         Created new and modified existing SQL to efficiently pull data for metrics from the Oracle database

Systems Analyst (Consultant)                                        CIGNA Health (Chattanooga, TN)

·         Worked as a team member in the simulation group

·         Responsible for production simulation run of enhancements – ran System tests, analyzed the test results, and reported the test results to the Development Team

·         Suggested a more efficient use of staff during system runs, to stagger the use of staff resource and testing times – these suggestion were implemented and provided hard-dollar saving, with the elimination of overtime

Other major clients have included Bell South(Birmingham, AL), UPS(Louisville, KY), Canada Life Insurance Company (Atlanta), United Health Care (Greenville, SC), Blue Cross/Blue Shield (Columbia, SC), Check Free, Inc. (Atlanta), State of Georgia (Atlanta), Home Depot (Atlanta), MCI (Colorado Springs), and Kroger (Cincinnati, OH).

Technical Knowledge

Computer Languages:	Oracle 8i, Stored Procedures, PL/SQL, HTML, FrontPage, TCP/IP, Excel, COBOL (II, 390, Microfocus), APS GUI
Data Base Management Systems:	SQL Server, Oracle 8i & 9i, IBM IMS DB/DC, DB2, DB2/2
Operating and Related Systems:	SYBASE, UNIX, NOVELL, WIN95 / 98 / NT / 2000 / XP, Cisco Routers and Networking, EDI
Other Software and Systems:	DBArtisan, SQL Server Enterprise Manager , WebSphere, TOAD, Navigator, Method1, Design1, JAD, Visio, Connect:Direct, Agile, Scrum, Microsoft Project, Microsoft Office/Outlook,  FTP, Xcom, CC:mail, Mercury Test Director, Power Point, Share Point

Education

Cisco Certification, Chattanooga State Technical Community College - Chattanooga, TN

Bachelor of Science, Finance and Business Administration, University of Akron - Akron, OH

Volunteer Activities

Volunteer involvement has included; House Manager, Grant Writer and Producer for Renaissance Theater (AL), General Office assistant at Habitat for Humanity (AL); Public Relations Chair for the Reston Festival (VA); various technical assistance at Chattanooga Theatre Center (TN), Greenville Little Theatre (SC) and Arts Council in Silver City (CO).

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