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Product/Acquisition Integration
Training/Process Documentation
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Mayj Stout
Career Summary:
Results-oriented, highly motivated professional with strong leadership, communication, analytical and problem-solving skills. I possess an MBA in Finance and have over ten years experience in process analysis, modeling, and improvement, as well as implementation of data management solutions, product development, and project management. Currently manage the implementation of data management solutions in several complex business environments.
Results-oriented, highly motivated professional with strong leadership, communication, analytical and problem-solving skills. I possess an MBA in Finance and have over ten years experience in process analysis, modeling, and improvement, as well as implementation of data management solutions, product development, and project management. Currently manage the implementation of data management solutions in several complex business environments.
EXPERIENCE
Modulant
Charleston,
SC
08/07 –
present Professional
Services - Information Engineer
Responsible for
designing Modulant’s project approach and architecture. Primary activities
include analysis and modeling of clients’ processes and data, as well as the
implementation of data management solutions which support clients’ business
process improvement, integration, and interoperability.
Wells Fargo Insurance – Data Conversion Project
Design and implement the ETL solution for the
consolidation of data from seven legacy agency management systems to an
enterprise-wide application using Modulant’s Contextia suite. The legacy data was distributed across
multiple data centers servicing 200+ offices across the United States. Our work resulted in converted data for 1
million policies from seven legacy systems, spanning 51 offices, leaving Wells
Fargo with an adaptable data migration solution for additional offices and
systems.
Process Improvement
·
Process
analysis and modeling, data profiling and modeling, and identification and
definition of requirements and business rules
·
Identify
key performance indicators and metrics in support of process improvement and
data management projects
·
Design and
implement process and data management solutions that are both scalable and
responsive to variations in business rules, scope, and environment
·
Identify,
document, and implement best practices
·
Develop and
execute Unit and UAT scripts to improve accuracy of solution implementations
·
Identify
product enhancements to improve efficiencies and marketability
o
Enhancements
identified in the consulting engagements advanced Modulant’s core product from
a data modeling application to a robust, scalable ETL solution
·
Participate
in prioritization of product enhancements for product road map
Project Management
·
Coordinate
technical interchange meetings with Business Analysts
·
Provide
recommendations on project hardware and software requirements and impact/risk
assessments to any changes in environment, scope or schedule
·
Manage
complex project environments across several servers hosting the Contextia
product suite, multiple instances of Oracle, MS SQL, and Postgres databases
·
Execute and
evaluate test and production implementations
·
Manage
implementation of business rules, issue resolution, canned and ad hoc reporting
required for solution implementation
·
Analyze RFPs for
identification of candidate projects
o
Organize proposal writing
tasks and materials
o
Formulate and document
technical solution
o
Consolidate and edit team
writing contributions, supporting documentation, and marketing material
·
Create and deliver
demonstration presentations in the Contextia suite of products for customers
and partners
Analysis and Reporting
·
Develop
metrics and reports to support improvements in data conversion processes
·
Analyze
conversion process and implement standard procedures to improve efficiency,
accuracy, and consistency in data converted
·
Provide
reporting that enables client to prioritize issues and manage project
life-cycle
·
Recommend
product enhancement for third party, front-end applications based on analysis
of data quality and completeness.
o
Allowed
Wells Fargo to enhance their agency management application and accurately
migrate legacy data from several major commercial lines of business
·
Develop
product documentation, training material and presentations for knowledge
transfer to clients’ resources
·
Deliver
on-site and remote training and coaching for clients’ on-shore and off-shore
resources
·
Evaluate
conversion team members’ capabilities and recommend project assignments
Resource Management
·
Manage
conversion team activities in the test and production conversion cycles
for several data centers during
year-long handoff of the solution to Wells Fargo
Dayton, OH
3/1999 –
6/2007 Business Systems
Analyst
Responsible for
continuous process analysis and improvement in an order management and billing
department. Project lead for developing
automation and workflow solutions to increase order throughput and move
department operations to exception based order processing.
Project
Management & Order Automation
·
Analyze
operations to create requirement and design documents for order automation
projects
·
Collaborate
with Pricing and IT departments to develop web based order submission tools and
automated order fulfillment applications
·
Program
decision rules engine (Corticon) for automated order processing
o
Labor and
time savings achieved by order automation allowed reduction of full time
employees despite increasing order volume
o
Achieved
40% initial success rate in fully automating orders
Process
Modeling and Workflow
·
Develop
process models with Tibco BPM software that route work items through manual and
automated processes
·
Identify
and analyze performance indicators within the BPM process to identify
bottlenecks and optimize efficiency
·
Implement
automated business process rules using Corticon rules engine and Tibco BPM
Product/Acquisition Integration
·
Collaborate
with the operations departments of acquired companies to exploit synergies and
develop efficient, integrated processes
·
Document
back office applications and processes of acquired firms
·
Product and
application testing
·
Contribute
to product development projects as operations liaison
Business
Analysis and Metrics
·
Develop queries and
compile metrics packages for Sales and Operations customers using SQL, Access,
and Business Intelligence applications
o
Account revenue variance
o
Credits
o
Opportunity reports
·
Review
customer contracts for pricing discrepancies
·
Implement
billing and review invoicing for multi-million dollar customer accounts
·
Refine
invoice process to shorten monthly billing cycle and increase collections
Training/Process Documentation
·
Develop and
maintain a Windows SharePoint site with training materials, discussion boards,
surveys
·
Document operational processes,
customer verification security measures, and product functionality for the
Order Fulfillment/Billing department
·
Maintain systems, programs, and
connectivity for Order Fulfillment staff
·
Develop and deliver training
presentations to 60+ department members as well as telephonic and web based
training for remote partners and Sales
Education and Training:
Wright
State University – Dayton, OH November 2006
M.B.A. Finance
Beta Gamma Sigma member -
May, 2005
GPA – 3.92
Ohio
University – Athens, OH
June 1997
B.A. History
Summa cum Laude
Technical Skills:
§ Oracle 10g/XE
§ MS SQL Studio
§ Postgres SQL
§ Modulant Contextia Domain
Knowledge Manager (ETL)
§ JavaScript
§ MS Windows Office 2010 (Word,
Excel, PowerPoint, Access, Outlook, FrontPage), Visio, MS Internet Explorer,
Adobe Acrobat
§ Corticon business rule engine
§ Tibco BPM
§ Creating web pages and
collaborative work spaces using Windows SharePoint Services
§ Teradata Business Intelligence
applications
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