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Shana Jonson, PHR
|
Philadelphia,20142
¨
shana.jonson66@gmail.com
¨ 312.810.8052
- cell
SUMMARY
Technology
savvy, results-oriented HR professional with focus on employee communication
and maintaining positive employee relations. Over twelve years of progressive
human resources experience, specializing in the areas of recruitment, employee
relations, training and development, management coaching, compensation
planning, benefits administration, HRIS systems, and payroll.
PROFESSIONAL
EXPERIENCE
Sr. HR
Business Partner, Prommis Solutions, LLC. (Reduction
in force) July 2010 – Present
§ Organized, audited and created process for FMLA for company of 1500 employees with approximately 25 – 30 active FMLA employees.
§ Implemented process for collecting insurance premiums while employees on leave, saving company approximate $12K in collected insurance premiums for employees that do not return from leave. Reduced financial impact for employees by providing education about employee obligations while on leave allowing them to budget appropriately.
§ Reduced unemployment claims for company by reporting information timely, providing detailed documentation regarding separations for cause. As a result, won initial unemployment determination and / or efficiently addressed and providing factual information at unemployment hearing.
§ Identified
employees fraudulently submitting time worked and recouping overpayment as able
to.
Corporate
Recruiter / HR Consultant, Beavex, Inc. (Contract
position) November 2009 – April 2010
§ Full
time recruiting for very successful privately owned company in courier
business. Recruited for non-exempt
employees in remote locations using behavioral interview techniques and
consulting with managers to make hiring decisions. Extended offers to candidate; conducted and
review background checks; and conducted extensive reference checks.
Principal HR
Generalist, Liberty Mutual Group (Corporate
restructure / business unit merge) 2008 - 2009
§ Coach
and counsel managers on routine and non-routine employee relations issues
include morale, career development, team dynamics, performance improvement and
management development. Conduct employee
investigations as deemed appropriate.
§ Conducted
Strength Weakness Opportunity Threat (SWOT) analysis to support workforce
planning and talent needs assessment.
§ Consult
with managers to identify talent needs and skill gaps; conduct all recruiting
activities and consult with managers to critically evaluate candidate skills
set and make the best selection decisions.
§ Selected
to participate on corporate team created to develop tactical plan for large
scale reduction in force and merge existing business units, Wausau Insurance
and Business Market, into newly created Liberty Mutual Middle Market. Created Playbook, which provided detailed
scripts, employee Q&A, Management/HR Q&A, Outplacement and Unemployment
Resources for terminated employees, coordinated office logistics, equipment retrieval
and all things associated with separation.
§ Conducted
focus groups for managers regarding communication, management practices and
morale. Consolidated feedback and worked
with managers and leadership team to follow-up and implement action plans.
§ Analyzed
and developed objectives with leadership team to create Employee Action Plans
using data and input from Employee Opinion Survey. Communicated results of survey, communicated
action items and status, and solicited additional input from employees by conduction
focus groups.
HR Consultant,
Coloplast & Stonemark / Resource Alliance
§ Property
Management Company - Consulting assignment.
Responsible for coaching and advising managers on employee relations
issues. Other responsibilities include
recruiting, making recommendations for policies and programs, handbook review
and revision, and setting up in house HR department after moving from
full-service Professional Employment Organization (PEO.) Created procedures,
work flows, designed forms, responsible for Human Resources Information System
(HRIS) conversion, payroll and other projects as assigned.
§ Medical
Device Company (International) - 6 month contract assignment providing HR support
in corporate relocation staffing project. Responsibilities included recruiting,
reporting to senior management on project status and progress to target
deadlines, and other projects as assigned.
HR Consultant,
American Safety Insurance Services, Inc. (Resigned
for growth opportunity) 2003 - 2006
Provide human
resources support including recruiting, benefits administration, employee
relations, training and payroll services for specialty insurance company.
§ Coach
and counsel managers and employees on sensitive HR issues and policy
interpretation.
§ Full
life cycle recruitment for hard to fill technical and management positions.
§ Successfully
converted HRIS from MBS to ADP PC
Payroll for Windows and implemented ADP HR/B.
§ Conducted
benefits audit resulting in $10K saving to company.
§ Manage
health and welfare plans, and 401(k) administration including open enrollment,
vendor selection, strategic planning and plan design.
§ Sole
responsibility for processing multi-state semi-monthly payroll for 4 companies
including year end processing.
Human
Resources Manager, Cross Media Marketing (Company
filed for bankruptcy) 2002 - 2003
Provided HR
support for call center operations in multiple locations. 300+ employees in Georgia ; 200+ employees in Florida
and 200+ employees in Montana
§ Coached
and advised managers with respect to employee relations activities and
administering progressive discipline process.
§ Investigated
employee issues such as complaints, harassment, dishonesty and other issues as
appropriate.
§ Heavy
call center, management and technical recruiting experience while streamlining
process for consistency and efficiency.
§ HRIS
responsibility using ADP HR Profile, maintained validation table and other
system set-up and maintenance issues.
§ Reduction
in force planning and roll-out.
§ Managed
Jr. Recruiter/HR Administrator.
§ Conducted
employee appreciation events such as ice cream social, picnic, and give-a-ways.
Human Resources Manager, Intermec
Technologies (HR
function centralized in Everett ,
WA
Provided HR
support for Charlotte Service Depot and secondary support for Sales and Service
division while working with Regional HR Manager.
§ Handled
all recruiting needs for assigned area and assisted with regional needs.
Activities included web searching, internet posting and other advertising;
teamed with recruiters and other specialized agencies as appropriate, reviewing
resumes and interviewing candidates, performing pre-employment reference
checks, making and negotiating offers.
§ Counseled
and coached managers to monitor progress to goals and facilitate effective
progressive discipline programs to measure and improve performance.
§ Consulted
with managers on salary administration procedures and performance planning
issues for the annual review process to ensure consistency and compliance with
established policies.
§ Ensured
open and timely communication with employees, answering benefit inquiries,
proactively communicating changes, deadlines, 401k investment results, stock
purchase plan enrollment periods, purchase price and other important
information to division employees.
§ Participated
in compensation planning and design and field communication for sales and
service organization.
§ Reviewed
exit interviews to determine trends and make recommendations for improvement.
§ Division
representative for sales and service division HRIS; monitored data, designed
reporting to verify accuracy of employment data while ensuring deadlines met
and data integrity maintained.
EDUCATION
& PROFESSIONAL AFFILIATIONS
§ Certificate
in Employee Relations Law, Institute for Applied Management and Law (2009)
§ BS,
Business Management. University
of Phoenix
§ PHR
Certification (2001)
§ Society
for Human Resources Management, Atlanta
SKILLS
§ HRIS
Systems: ADP PC Payroll for Windows & Pay Expert, ADP HRB/Employease,
Ceridian, Oracle, PeopleSoft, Paychex, KRONOS Time & Attendance Software,
ITR Time & Attendance, Paychex, HR Online
§ Advanced
computer skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and ACT
§ Pre-employment
assessments: DISC, Predictive Index,
Caliper, Profiles International PXT
§ Social
Networking for professional use: Linkedin, Twitter, and Facebook
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