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Stewart Feacher

Waterbury, SA | 529-720-5021 | stewart.feacher77@gmail.com

Certifications: CCNA Certified; Certification ID: CSNP12532520

Network Engineer

Tera Networks, Northville, MI                                                                                                                   May 2011 -  Present

Provided Client and RGC support, troubleshooting, and procurement for various software products, including, cisco pix asdm, Microsoft Windows Server, VMware, Microsoft SQL server, Microsoft Exchange server, backup software, anti –virus and anti- spyware products (ie: Trend Micro, Microsoft essentials, Symantec , malwarebytes), and other client specific applications. Assisted in supporting workstations, routers, vpn connectivity, and other devices.  Autotask ticketing system, Remote and onsite support.

Helpdesk technician

Sherion, pontiac, MI                                                                                                                                      Feb 2011 –  May 2011

Help Desk Representative for GM, giving full technical remote support services for hardware and software diagnosis and resolutions. Windows XP, 2007. Outlook 2007, Lotus notes 8.5.1, MSRA, Active Directory, wan & lan support, ekms, printers, faxes, Avaya phones,  blackberry, iphone, mac.

VOIP TECHNICHIAN

Blue Cross Blue Shield, Detroit, MI                                                                                                         September 2010 – Jan 2011

·         Organize floor plans for phone deployment

·         Import user profiles into call manager

·         Build/program cisco voip phones with user specific capabilities

·         Install voip phones and assure network connectivity.

·         End user support with all voip telephony queries & incidents.

Helpdesk administrator

Network Storage Solutions LLC, Southfield, MI                                                                                Feb 2010 – August 2010

• Monitors status of VPN and WAN connections at their regional offices.
• Provide technical support to user community including executives, consultants, administrative staff, and occasionally client projects. 
• Builds employee workstations and distributes these laptops/desktops to employees.
• Maintains networked environment with Windows 2003 Servers, Exchange 2003 Server and Windows 2K/XP clients.
• Maintains/creates user accounts, home directories, and shared folders in an Active Directory environment.

Professional Experience:

Technical support                                                                                                                              September 2009 – Feb 2010

Thyssenkrupp Materials North America Southfield, MI

·         Responsible level 1 & 2 support at the helpdesk.

·         Provided Active Directory and Exchange Server management; adding, deleting, and unlocking users as well as controlling user access.

·         Used SAP for shipment tracking and inventory control.

·         Completed troubleshooting and end user support utilizing Trackit ticketing system.

·         Cisco 3550 catalyst switch

·         Provided support for all SAP issues using HPOV ticketing system.

·         San back up and load balancing

·         Installed of a VOIP system and streamlined workstation setup while minimizing cables and points of failure.

·         Setup and continual maintenance of desktops, notebooks, network printers, scanners, thin clients, networking hardware, and cable management systems.

·         Configured Hp laser jet multi function printers 4000 tn – 5200tn models as well as zebra printers.

Desktop Support  

St. Johns Hospital                                                                                                                              June 2008 – September 2008

• Provided Troubleshooting or escalated tickets based on knowledge of Cisco IOS.
• Completed Cisco L2 / L3 switching and Ethernet patching (10/100/1000).
• Imaged pc's, laptops, tablets, wyse clients, and c5.
• Setup internet WAN access using static IP DNS & WNS, &  have gained experience using consoleone.
• Mapped out IP ranges for groups, 
• Configured hp laserjet printers and multifunction printers, zebra printers and faxes.
• Worked with Microsoft Office suite applications, Microsoft Project and Visio.
• Shared responsibility for all network infrastructure, switching, routing and fiber optic transport. 
• Monitored network resources (traffic, performance) and maintain documentation regularly.
• Ensure stability of primary networking systems and services.

Network Operation Center                                                                                              December 2007 – February 2008

Dominos Farms (pizza) Inc., Ann Arbor, MI

·         Managed Operators run schedule: Email- check for dc time clocks (aaops), Monitor Enterprise, Pulse testing

·         Checked for virus incidents on av02, checked user accounts for lockouts,

·         Checked remote group wise

·         Checked AIX backup, File download process, blue coat (surf control)

·         Checked all network racks, VERITAS – eject catalog backup for off sites, change callpilot, manual synch of groupwise.

·          Managed Outlook/exchange issues, check data warehouse logs.

·         Handled heat tickets and provided general help desk support to internal staff members across the nation.

Lan/ Wan Support Tech                                                                                                       June 2007 -November 2007

Borders Books Inc., Ann Arbor, MI

Responsible for Troubleshooting/Escalation of infrastructure backbone based connectivity issues.

Maintained and supported networking hardware including monitoring Outlook & active directory, with HPOV.

Managed, and tuned networks to ensure expected availability and performance levels are achieved.

Provided LAN and Desktop support for a 200+ end user, performing end-user support

• Proficient in the installation and troubleshooting the major LAN transports such as TCP/IP and SNMP, IPX/SPX and Netbios
• HP Openview NNM and Castle Rock SNMP manager

·         LAN/WAN ATM, Ethernet, Switches, Cisco Routers, Hubs, Bridges, CSU/DSU, Firewalls, Routers, Bridges, Host Gateways, Channel Extenders, Telephony, Protocol Converters, Hubs, Switches, cabling, NICs, and associated software and diagnostic tools; WAN Networking elements such as transmission devices CSU/DSUs, Modems, Multiplexers, etc., circuits T1s, Frame-Relay, ISDN, etc., cabling conventions, and associated diagnostic tools.

• Install/Troubleshot CAT-5 cabling with associated software and diagnostic tools. (Ping, ARP, RARP and Traceroute’s)
• Install/Troubleshot CAT-5 cabling with associated software and diagnostic tools. (Ping, ARP, RARP and Traceroute's)
• Networking: TCP/IP, MPLS, OSPF, BGP, EIGRP, PPP, RIP v2, Static, LAN/WAN, Bridging/Routing, ISDN, DS1/DS3/Sonet, Frame Relay, Fractional T-1, ATM, SW56.
• Hardware: Nortel ARN, BCN, 8600, 450, 470, DM, Frame Switch, and New bridge ATM, Cisco family DL3800, 3Com IMA, Orion 4000, Verilink, CSU/DSU, OCU, DXC, Modem.
• Cisco 7500  IOS (tm) RSP Software (RSP-ISV-M), Version 12.1(19)E1
• Cisco 4006  IOS (tm) Catalyst 4000 L3 Switch Version 12.2(20)EWA
• Cisco 6500  IOS/CAT OS
• Operating Systems: Unix, Windows 95/98/NT/2000/XP.
• Application Software: MS Office, Outlook, Visio, Sniffers, CallManager, CiscoWorks, HP OpenView, CiscoWorks modules: CS, BMC Remedy, NetView, CCM, UT, RSA, ACE Moduels

                                                                                                     

Network Support Agent                                                                                                              April 2007 – June 2007

Tech Team, Southfield, MI

Provide technical support for Sears Holding across the nation, performing end-user support, PC Configuration, PC Break-Fix, Printer/fax Peripheral support, Add/Delete users, Active directory, Security settings, and Troubleshooting/Escalation of infrastructure backbone based connectivity issues.

Maintain and support networking hardware including monitoring, with HPOV, CiscoWorks. Managing, and tuning networks to ensure expected availability and performance levels are achieved.

• Troubleshoot connection issues with LAN and WAN using OSI principals
• Telephony – Cisco phone systems

• Designed Desktop, User and Group policies

• Installed and configured devices on IBM & Compaq desktops

• Migrated desktop and laptops from Windows 98 to Windows XP Professional.

• Remediate all desktop PC’s for XP Compliance

• Troubleshoot all client applications for MS Office Suites

 Jr. Network Engineer                                                                                                    September 2006 – March 2007

Network Storage Solutions LLC, West Bloomfield, MI

I performed routine tasks under the direct supervision of a more experienced Data Service Engineer.
I acted as a front-line interface to customers, accepting trouble reports and dispatching them to appropriate personnel and/or carriers. I hardened Microsoft Windows 2000 Server operating system security through a wide variety of measures, including security policy, authorization and authentication; patch management, virus protection strategies, and security assessment tools. I reactively did troubleshooting and diagnosed problems on proprietary IP networks (dhcp). I Interacted with Carriers and Customers to report events and/or resolution of events. I participated in tracking and prioritization of ticket-handling. I ran NOC applications and system fundamentals, and I wrote basic documentation.

Special Functions:

• Configure & Troubleshoot connection issues with LAN and WAN

• Designed Desktop, System, User and Group policies

• Installed and configured devices on IBM & Compaq desktops

• Migrated desktop and laptops from Windows 98 to Windows XP Professional.

• Remediate all desktop PC’s for XP Compliance

• Troubleshoot all client applications for MS Office Suites
• TCP/IP, OSPF, BGP, PPP,  LAN/WAN, Bridging/Routing, ISDN, DS1/DS3/Sonet.
• CSU/DSUs, Modems, Multiplexers, etc., circuits T1s, Frame-Relay

Technician                                                                                                                            August 2004 – August 2006

Pontiac School District, Pontiac, MI             

Provided LAN and Desktop support for a 30+ campus, 4000+ end user WAN, performing end-user support, PC/Laptop Configuration, PC/Laptop Break-Fix, Printer/Peripheral support, Add/Delete users, Set Permissions and Troubleshooting/Escalation of infrastructure backbone based connectivity issues.

Special Functions:

• Configure & Troubleshoot connection issues with LAN and WAN

• Designed Desktop, System, User and Group policies

• Installed and configured devices on IBM & Compaq desktops

• Migrated desktop and laptops from Windows 98 to Windows XP Professional.

• Remediate all desktop PC’s for XP Compliance

• Troubleshoot all client applications for MS Office Suites
• Cisco     4006  IOS (tm) Catalyst 4000 L3 Switch Version 12.2(20)EWA

                  

Education:

Global Information Technology Training School, Lathrup Village, MI                          February 2007 – Present

Course:Microsoft Certified Systems Engineer – (Installing, Configuring, and Administering MS Windows XP Professional, Managing a MS Windows 2003 Environment, Implementing a MS Windows 2003 Network Infrastructure, Planning a MS Windows 2003 Network Infrastructure, Planning a MS Windows 2003 Active Directory Infrastructure, Designing Security for Microsoft Networks, Internet Security and Acceleration.)

• Cisco Certified Network Associate exam prep

Central Michigan University, Detroit, MI                                                                        
Expected Graduation: Fall 2012

• Major: Information Technology

• A+ course training & two courses of C++ covered.

Technical Skills:
LAN/WAN Connectivity troubleshooting
DSL AND Dial-up internet connectivity and installation
Creating and maintaining administrative accounts
MS Word, MS Excel, MS PowerPoint, and MS Outlook
Windows 95/98/NT/ 2000/XP/2003

SKILLS/OTHER

I have the ability to adapt to changing priorities and to assimilate new knowledge quickly & effectively in order to incorporate the products and outgrowths of evolving technologies.  I also have the ability to manage and document multiple projects. I have strong written and oral communication skills, strong teamwork, interpersonal communication and problem solving skills. I have an ability to be flexible with workdays and work weeks.  I’m assertive and I also exercise good judgment and decision making with confidence.

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