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EricssonEnterprise
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University of Phoenix University of Tishreen
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PROFILE
An
international enterprise investment, project management, business development
and strategic planning expert. customer-focused senior executive with many years
of world-class management, financial, commercial and technical expertise in
North America, Latin America, Europe and the Middle East. Most recent positions
held include:
Ø Head of Business
Development and Expert of Investment and Business Management - RTA, Rail Agency – Dubai, UAE
Ø Head of
Technical Support, Services and Solution Sales Management “Enterprise
Solutions” – Ericsson Inc. Dallas – Texas , USA
Ø Service Operation and Delivery Manager – Americas Region - Ericsson Enterprise AB Dallas – Texas , USA
Ø Senior Technical Specialist – Enterprise
Solutions Architect- Ericsson Enterprise AB - Boca Raton ,
Florida , USA
Ø Technical
Manager and Regional Customer Support and Projects Management - Saudi Ericsson LTD – Riyadh
Ø Project Manager - Modern Scientific & Electronic Corp. (MOSECO) – Riyadh
Business minded with excellent track record of achievements that
have contributed tens of millions of US Dollars to the bottom line. Outstanding
performer with a comprehensive & highly-developed set of business
management skills including Enterprise Solutions Design and Sales, Business and
Project Management, Business Development and Strategic Planning, Solution
Management and Product Management, Technical Support, Pre-Sales, Marketing
Sales and Professional Services, Quality Assurance, Performance
Management, Internal Audits, Business Process Re-engineering/optimization,
Project Control, and Organizational Governance.
Professional experience and expertise in Enterprise
Has MBA, BSEE and different region/business/technical/cultural
experiences who can bring additional valuable business management expertise and
tactics.
A US
ACHIEVEMENTS SUMMARY
Stellar Achiever with a track record
of international success in Professional Services, Technical Sales & Support,
Selling Solutions and Services, Service Operations and Service Delivery, Project
Management, System Integration, Solution Management & Design, Application/Software Development,
Business Development and Engineering Leadership in multiple startups/Fortune 500
environments.
Ø
Instrumental in new business growing
company in less than 6 months. Increased sales, quality services, productivity,
efficiency and ensured Operational Excellency.
Ø Introduced firm as a major contender in the market; overcame
competitive threat.
Ø Created synergy among different organizations and provided extensive
support and training to lab testing and field trials.
Pacesetter who makes the
impossible possible, delivers quality initiatives and consistently exceeds
company/industry expectations.
Ø Aggressively planned/managed/delivered new business and service releases
with projected revenue.
Ø Created cutting-edge services prototype.
Ø Established Technical and Service
division in short time following acquisition.
Strategist with vision who positions
businesses, products and services for optimal growth and market dominance.
Ø Increased new product sales and
profitability.
Ø Increased product availability and
reliability; minimized field defects, and prevented major service outages and
loss of business.
Ø Delivered fully compliant International
product at industry-low cost with exceptional reliability.
Ø Delivered project management and
managed complex hit projects.
Leader who targets critical
issues and reengineers processes to increase bottom-line impact and competitive
advantage
Ø Co-led partner growth program and new business
channel development.
Ø Directed the new Enterprise
Ø Managed to support the Enterprise
Ø Managed the operational excellence strategy
in all work aspects.
Manager with
solid understanding of how technologies, processes and organizational issues
impact enterprises, products/services,
customers and partners. Seamlessly facilitates diverse teams and works with
executives/clientele in
all functional areas.
PROFESSIONAL EXPERIENCE
RTA, Rail Agency – Dubai
Head of Business Development and Projects
Management
Ø
Innovated and headed the management of
the Business Development within the Rail Agency Sales,
Marketing, Project Management and Services.
Ø
Provided leadership, business and management expert
advisory to the CEO.
Ø
Managed the businesses and services by realization
of the agency functions and objectives
Ø
Managed the overall commercial business and mega
projects to maximize revenue, utilize assets while developing and implementing
efficiency and cost saving programs
Ø
Provided expert consultancy to ensure all programs,
projects and agreements with external parties, developers, government
authorities and stakeholders are planned, designed documented- contracted,
implemented and executed according to corporation strategic planning and
direction.
Ø Applied the International best practice by recognized and used for
the betterment of the Dubai Metro Project through liaison with International
Rail Operators, Specialist Consultants and other rail industry organizations.
Ø Managed the overall finance, commercial investment, project
management and operational aspects of the Metro Dubai momentum by providing
guidance and supervision to team members in carrying out the team duties as
follow:
ü Project budget
and cost estimation based on concept design in feasibilities study
ü Technical
specification preparation and consolidation
ü RFP and
Tender documentation
ü Prequalification
of tenders
ü Commercial
evaluation and contract strategy formulation
ü Tendering
administration, evaluation and award
ü Development
of long term strategies, guidelines, technical notes, standards, code of
practices and standard specification for Rail related projects
Ericsson INC. – Plano , TX
Head of Technical Support and Solution Sales &
Services “Enterprise Solutions”
Ø Served as a Program/Project Director; turned around stagnant operation and managed new VoIP
products introduction and sales projects. Served as the Technical Team Leader
who managed VoIP products, solutions and services sales and support.
Ø Created professional technical sales and support team to provide the
Enterprise
Ø Developed partner growth program according to the local market need
by providing customized training programs, project management and project
implementation for new partner’s first few sales and involving business
partners in new product launch, market validation and field trails
Ø
Expanded business opportunities
and increased customer awareness of new product by coordinating effective
contribution in professional trade
shows, active involvement in customer and user group meetings and events and
providing technical solution presentation, seminars and webinars
Ø
Currently co-developing access
strategy for bundled solution; performed due diligence on 8 market
leaders. Helped Lead strategy phase for
IP switches and applications and “IMS in a Box” architecture. Drove applications from concept to launch.
Ø
Leader, Customer Solution
Responsible (CSR)
and Customer
Project Manager for all Ericsson Enterprise products and
Solutions in the North America market who managed all Field Trail, Product
Market Validation and FOA projects.
Ø
Served as a senior consultant in
the NA market unit Sales and Marketing management team and the Customer Support
Services management team with focus on Market strategic planning and business
development.
Ericsson Enterprise AB – Plano , TX Aug 2002- July 2005
Service Operation and Service Delivery Manager –Americas
Service Operation and Service Delivery Manager –
Ø
Served as an active member in the management team of
the Americas Region, who secured Tier 1 and Tier 2 quality service and
technical support delivery. Increased services sales; Analyzed, rendered and supervised
product quality and technical troubles, faults, and problems identified by the
customer.
Ø
Leaded the global technical support team who
tested, troubleshoot and supported the
market innovation of VoIP products and IP Terminals and
solutions.
Ø
Increased customer satisfaction and customer
intimacy and severed as the customer trusted advisor who increased sales and
services revenue.
Ø
Coordinated quality services and support operation
and delivery activities of a master distributor by smoothly transfer Enterprise
product services in North America from tier 1
to tier 2. Leaded and supervised technical engineering to ensure the build up
of technical support competence;
Ø
Became the customer focal point who solved and
improved all service issues and ensured the level of service provided (quality
control) is exceeding the SLA.
Ericsson
Senior Technical
Specialist – Enterprise
Ø Provided technical expertise, consultation in pre-sales or
post-sales activities to potential or existing Ericsson customers.
Ø Participated in market verification and testing of new products and
applications.
Ø Analyzed and resolved highly complex technical problems. This
involved consultation regarding the problem, isolation, verification,
resolution, documentation and status reporting. Provided technical
training on Enterprise
Ø Collaborated with
Enterprise sales and marketing organizations and
distributors in the Americas
Saudi Ericsson LTD – Riyadh
Technical Manager and Regional Customer Support and Project Management
Technical Manager and Regional Customer Support and Project Management
Ø
Technical and Customer Service Manager
who served as the Technical Staff Director and the expert Team Builder who
managed the Customers Projects and served as the Sales Adviser.
Ø
Provided and Managed Key Account projects with full
responsibility of all sophisticated accounts and projects from initial planning
to final acceptance.
Ø
Leaded the huge Y2K upgrade project in the gulf
region, managed to upgrade 80% of all installed base (more than 400k lines) by
utilized a hit team consisted of 48 professional members in less than 20 months
which quadrupled a huge company profit.
Ø
Worked in concert with the
customer to define problems and identify critical issues and root causes.
Ø
Senior Field Support Engineer who
provided technical support to field engineers and supervise key account
projects.
Modern Scientific & Electronic
Corp. (MOSECO) – Riyadh
Ø
Project Manager and technical leader who
managed and developed the public emergency system in two Police operation
departments (999) patrol police and (993) traffic police, O&M activities
included Ericsson telephony systems, Racal call recorders, GE-Storno Radio
Stations (UHF-VHF), Mobile Radio Telephony system.
TECHNICAL EXPERTISE
Expert in Product Management and Solution
Sales, Design, Configuration and Support to the following products and
applications:
Ø Large VoIP / SIP Solutions and Enterprise Multimedia Solutions: Including
SW development for Ericsson MD110 TDM (BC1-BC13) and MX-ONE V.3.1 Voice over IP
and SIP switches.
Ø SMB (Small and Medium Business) VoIP Enterprise Solutions: Ericsson
Multimedia Server (EMS ) and IP/SIP Networking
towards Branch Nodes (EBN).
Ø
Mobility Solutions and IP Terminals
(VoIP Applications on PC and Mobile
Ø
System Integration SI, testing and administration via TFTP/HTTPS servers. System
troubleshooting and network signal tracing. SW corrections, products LAB
testing, market design and validation, Field Trial and FOA.
Ø Enterprise Administration and Management Systems: Ericsson DNA
“Dynamic Network Administration” Communication Organizer and Net Wise “CMG” applications
(Personal Assistance – PC/Soft IP applications, PA - WEB, PA – Smart/VoIP
Mobile phone clients, Manager Identity, etc.), SAM tool box and SMS systems.
Ø Data Communication Networking: Digital trunk networking (T1/E1
DPNSS, ISDN-QSIG, PRI, BRA, CAS, ATM, Frame Relay “FRX” and IP Networking) and
integration with other data systems as CISCO, NET (Network Equipment
Technologies) Promina, etc.
Ø Enterprise Mobility and Mobility Gateway: Mobile Extension and One
Phone solution integration with public, data and wireless networks (GSM, CDMA,
GPRS, etc.). Ericsson DECT wireless, WiFi and IP DECT/In building solutions,
free setting and SMS. Paging system solutions including in campus internal roaming
solutions for hospitals, hotels and universities.
Ø Enterprise CTI (Computer Telephony Integration) IVR (VAA), Digital
ACD systems (MD110, ACP1000), Call Centers, Contact Centers and Hospitality
interfaces (CCM, CCA, Application Link, OAS and Solidus e-care, CSTA), telephony
servers and billing solution (Ringmaster, Champ, Profitwatch-Metropolis)
Ø Unified Communications, Auto Attendant, Voice Mail and Unified
Messaging systems (Ericsson One Box 1-4.1, AVST, INterra) and Hospitality
systems from TMS and Diavox.
Ø Mobile/Wireless GSM MSC Server Configuration, GSM/WCDMA Mobile MGW Operation and Configuration, CPP Node Features
and Functions
Ø Operating Systems and Databases: MS Windows NT, 98, 2000 - 2003
servers, UNIX, Linux “SUSE Linux Server 9 and 10”, MS Exchange 2000 - 2007, MS
SQL 2000-2005, MS Active Directory, MS Office and Project, IIS, FTP and WAP
Servers
Ø Languages: Basic, Pascal, Ericsson Plex-M, C
EDUCATION
Professional Technical
Development:
Ø CPP Node, GSM/WCDMA Mobile MGW
O&M and GSM Server Configuration
Ø MD110-Operationand and Maintenance (BC6-BC13), Ericsson, Stockholm - Sweden
Ø MD110 - Advance and Expert Maintenance, Ericsson, Karlskrona – Sweden
Ø MX-ONE 1.0 – 3.1 I&M Advance and Expert Maintenance, Ericsson, Stockholm – Sweden
Ø MD Evolution 8.0-9.1 and EMS 1.0, Ericsson, Stockholm
- Sweden
Ø Ericsson Digital ACD - ACP 1000 O&M (CC4-CC7), Ericsson, Melburn
– Austratia
Ø Ericsson DNA 3.0 - 5.5, Basic, I&M level 1&2, Ericsson, Brea – USA
Ø Ericsson One Box 2.0 -Brea – USA
Ø MECS and EMCA solution, Ericsson, Brea
– USA
Ø OAS 2.5-4.0 & Solidus e-care 3.0-5.0
I&M, Ericsson, Brea - USA
Ø WebSwitch 2000 – I&M, Ericsson, Menlo Park
– USA
Ø Diavox VPS5001.524H&VPS5004-NT Voice Mail, Diavox, San Francisco , USA
Ø NET Promina 800 Series /ISDNX /FRX
Installation O&M, Ericsson, KSA
Ø MEMOTEC - CX Product, Technical Training, Ericsson, KSA
Ø CX1100 – AVT Call Processing System Installation &
Administration, Ericsson, KSA
Ø Cisco Systems, Designing Cisco Networks, CISCO, KSA
Ø 803: Administering Microsoft Windows NT-4.0, Microsoft, KSA
Ø 922: Supporting Microsoft Windows NT-4.0 Core Technologies, Microsoft,
KSA
Professional Management
Development:
Ø MBA in Technology Management
Ø Customer Care Program
Ø Team Skills Program
Ø Effective Managerial Skills Program
Ø Time Management Program
Ø Simplification of Work Procedures
Ø Quality Improvement Techniques
Ø Successful Project Management
Ø Interviewing Skills from Selection to Appraisal
Ø Situational Leadership
Ø Team Building
Ø Understanding yourself
Ø Selling yourself
Ø Leading change
Ø Finance for Non-Financial Managers
Ø Negotiation & Conflict Management
Ø Team Development
Ø Risk Management
Ø Value Engineering
Ø Management by Objectives
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