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PROFESSIONAL PROFILE

• Expert subject matter for project management for both simple and complex organizations
• Undertaken responsibilities for analytical studies for long & short range project goals of government and private entities
• Developed new techniques in conjunction with senior analyst project managers
• Perform project reviews, studies, evaluations and follow-up, ensuring goals, objectives and deadlines are understood and met
• Excellent oral and written skills
• Proficient in Microsoft Office Suite (Windows, Word, Excel, Outlook, Power-Point, Internet navigation & research, customized data tracking and scheduling programs)

PROFESSIONAL EXPERIENCE

 

Light Environments, llc                                                          Baltimore, MD

MANAGEMENT RESPONSIBILITIES:

Senior Project Manager                                                      December 2006 – March 2012

• Coordinate and manages the development of policy & procedures related to day-to-day operational and tactical aspects of multiple or large scale projects.
• Excellent rapport with high-ranking officials and executives to influence acceptance and implementation of new & improved business system plans and programs.
• Provide technical advice, expertise and oversee managers working on client engagements within practice.

• Conduct benchmarking reviews to ensure strategic planning and project management approaches are current and effective as possible.
• Provide technical advice and guidance to customers, including support in selection of products.
• Review external audit reports on procurements & make recommendations on findings to facilitate change.
• Project management responsibility for complex analytical projects and meets/exceeds deadlines set by the industry
• Review high-level deliverables across projects to meet and exceed the needs of the customers.
• Implements engagement reviews and quality assurance procedures in accordance with company policy to ensure profitable and successful execution of consulting engagements as measured by our regional goals and customer satisfaction.
• Participates in the review and assessment of programs and policy improvement to minimize the risk of the organization across multiple projects.
• Independently prepares briefings, memos, and reports for executive level meetings & attend accordingly.
• Undertake and managed scope and mitigates risk across projects.
• Formulate business system plans using information technology and make recommendations that influence major, nationwide changes in business practices, policies and projects.

Data Experience

• Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.
• Microsoft Office, Macromedia Web And Adobe Graphics Tools, Sql, Primavera Project Mlanner (p3)
• Produce intermediate and final database solutions for data collection; collaborate with database engineers and other staff.
• Draft detailed project plans with work breakdown structures, requirement analysis and numerous detailed level reports.
• Define problems and opportunities in quantitative terms; gather and analyze data to evaluate alternative courses of action to improve production and warehouse processes; recommend and justify process improvement solutions; work with staff on project implementation.
• Monitor and discover trends, operational changes and new data collection techniques.
• Plan and coordinate work; train, monitor and evaluate performance through audits.
• Collect and analyze data of computer systems; prepare product and process reports.
• Generate parameterized standard reports, ad-hoc analyses and executive summaries.
• Ensure that all work conforms to established build and quality practices.
• Provide proactive response to low level customer concerns to ensure they do not become high level concerns; serve as manager of problem-solving team.
  Coordinate quality processes and report anomalies; audit to ensure compliance with documented Processes, Policies, and Work Instructions.
  
  

Project Accounting

• Determine appropriate revenue recognition, ensures accurate invoicing, and monitor receivables for all projects under my direction.
• Integrate financial data for multiple projects.
• Compare financial data for practice to that of other practices and discovered ways to maximize revenue.
• Analyzes profitability, revenue, margins, bill rates and utilization across all large scale projects.
• Addresses elevated billing issues when they arise.

Financial Management

• Accurately forecasts revenue, profitability, margins, bill rates and utilization across projects.

Business Development

• Identified partnership opportunities and capitalizes on "add-on" sales opportunities across projects.
• Worked in conjunction with our sales team to follow up on sales leads within practice.
• Grew long-term relationships with clients and capitalizes on equity and partnership opportunities.

Communication

• Served as key participant in team and client meetings.
• Raised our visibility through involvement in local industry organizations
• Effectively communicates relevant project/practice information to superiors and peers in other practices.
• Tactfully communicates sensitive information.
• Handled difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

Technical Understanding

• Possesses a thorough understanding of our service offerings, technical preferences, and technical direction.
• Ability to troubleshoot and resolve problems in mainframe and open systems environment.
• Skilled in monitoring and optimizing data from an electrical and cabling standpoint.
• Experienced in assisting in determining and recommending open system hardware implementation to achieve maximum capabilities within a large data center.
• Assisted other technicians as necessary to install and determine site preparation needs as they relate to electrical power supply/distribution, environmental controls and cable routing requirements for mainframe projects.
• Experience working in a large computer equipment environment and standard operating parameters for temperature, humidity, ventilation, power, etc.
• Assisted in determining data center site preparation requirements.
• Used specific techniques to monitor and assess performance of mainframe systems, open systems, data storage and recovery systems. Assigned, implemented, and supported tuning activities to assure optimum operational efficiency.

PROFESSIONAL QUALITIES

Leadership

• Challenged others to develop as leaders while clarifying roles and responsibilities.
• Possess expert knowledge to identify opportunities for change and the ability to convey the need for change.
• Build expert knowledge in our industry and conveys knowledge to others.

Teamwork

• Evoked creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
• Helped determine new, creative ways to employ teams on projects and distribute responsibilities.
• Worked across practice to share lessons learned and best practices.

Client Management

• Managed day-to-day client interaction and expectations for multiple or large-scale projects.
• Anticipated clients needs and proposes alternative business solutions.
• Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
• Possesses a knowledge base of each client's business, organization and objectives.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Participated in all programs relating to performance evaluations and career development planning.
• Reviewed evaluations within practice for consistency.
• Mentored managers through formal channels. Assessed training needs and selects training tools for team members. Managed the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.
• Easily recognize areas for internal improvement and develops plans for implementation.
• Lend expertise to internal teams and task forces.
• Reviewed the status reports of team members across projects and addresses issues as appropriate.
• Complied with and enforces standard policies and procedures.

Enterprise rent-a-car                                                         Bowie, md

Management Trainee                                                                      August 2005 – December 2006                                                                                                                                 

• Served as the main contact for the management trainee’s in their assigned district.
• Provided on-going merchandising and sales-awareness to Branch Manager’s. 
• Responsible for interviewing, hiring, training, scheduling, evaluations and sales reports.
• Work closely with my Regional Manager and VP 
• Responsible for expense control and budget pricing.
• Reviewed quarterly reports, sales reports and new account reports for executive management.
• Negotiated terms and conditions for new rental contracts. 
• Trained employees on being team players 
• Increased branch rental fleet from 175 vehicles to 225 vehicles.
• Increased area sales by 25%
• Increased area revenue from 30k to 45k monthly.  

Mosaic Sales Solutions                                    columbia, MD & DALLAS, TX

Retail Sales Rep / Merchandising Specialist                                   March 2003 – August 2005

Responsibilities:

• Utilized consultative sales methods to sell our client products in-person to consumers and distributors in a defined territory.
• Created unique product combinations and solutions to meet each client’s individual needs.
• Develop and grew sales relationships with distributors and dealers.
• Prospect, qualify, solidify relationships, overcome objections and close new accounts.
• Renewing accounts.
• Project Management.
• Scheduling and running presentations to demonstrate products.
• Generating revenue, and exceeding attainable monthly goals.
• Developing loyal and long-lasting client relationships through personal attention and follow-up.
• Complete administrative duties, including Sales Call Reports, as required.  

citi group HOME DEPOT division                        las colinas, tx

Credit & Portfolio Risk Mgr                                                       June 2002 – December 2003

Responsibilities:

• Responsible for developing and implementing new account underwriting strategies that appropriately balances risk and reward within Risk Appetite targets.
• My development of underwriting strategies was fundamental to driving growth in the credit card portfolio and required that policies/strategies make sense from a customer perspective, manages risk within Risk Appetite targets and maximized marketing spending.  

Sr. Branch Account Executive 2/Consumer Finance Sales Rep                  August 2001 – June 2002

 

Responsibilities:

·        Partnered with the Branch Manager in executing strategies to develop new sources of business, customer retention and portfolio management. 

·        Provided credit decisions, loan and insurance product sales and service accounts.

·        Manager a supervisory level of responsibility for other operational functions to include managing the performance of branch staff, workload management, develop and set goals for the branch and each employee, staff training and related human resources issues.

• As Branch Account Manager I communicated often has with customers. 
• I sold loans and insurance products, made recommendations of credit worthiness, close the sale, recommend solutions to difficult delinquent accounts,
• Performed administrative tasks (such as cash drawer management, answering telephones, routine typing, ordering supplies and paying bills), and servicing accounts.
• Skilled in evaluating the implementation of hardware as it relates to physical placement, cabling and environmental functions.

center for medicaid& medicare svc                         dallas, tx

Admin Intern Assistant for State Medicaid Financial Mgmt Operations & Compliance

                                May 2000 – June 2002

Responsibilities:

• Communicated with government vendors and established governance standards, procedures, and tools for use in selecting, directing and managing relationships with third parties.
• Assisted Project Manager as a change agent for the IT and leadership teams to identify, recommend and implement transformational sourcing models based on business needs
• Created and Developed strategic sourcing strategy to support day to day processing related to administrative support activity in accordance with the departments policies and procedures
• Analyze management strategies by which vendors were evaluated, selected and managed in accordance with established guidelines and best practices (RFI/RFP, Scorecards, Performance Metrics, escalation/response processes, etc.)
• Define and track quantifiable measures of success for the team and the region.
• Analyze and manage to resolution vendor issues escalated by internal resolution teams
• Participated and help create, improve, or standardize processes that support vendor operations in a nationwide and global world.
• Investigated, proposed, and implemented processes needed to automate vendor reporting
• Develop, improve, and reported on measures of vendor performance
• Work closely with compliance, procurement, and legal department  to ensure vendor programs comply with policies and vendor agreements conform to the federal guidelines and practices

• Skilled in the development of service level agreements, performance metrics, and associated scorecards to evaluate results
• Ability to support multiple vendor relationships concurrently
• Strong skill set in the ITIL framework

General Management Skills:

• Skilled in working with teams and remote/virtual resources
• Skilled in developing and executing on a change management plan
• Very skilled in influencing change, gaining buy-in, and building consensus among colleagues to effect change
• Strong leadership skills
• Highly confident and very persuasive and able to remain calm and focused to enable people come to agreements
• Strong communication skills which include presenting business and technical ideas, and recommendations clearly in verbal, written and presentation formats.

Ability to lead diverse teams with different personalities or management styles

• High aptitude for learning and understanding to identify next steps in a
• Critical thinking skills to resolve problems and present solutions
• Ability to prepare and conduct training to mentor teams on process, procedures and best practices
• Strong skills with MS Excel, MS PowerPoint, MS Access, C++ and MS Word

previous Experience:

• I have 9+ years of experience working in a Vendors, Management and Executives, including 2+ years of experience in IT management.
• I have 5+ years of experience measuring vendor performance, including 2+ years working on IT related vendors
• I have 9+ years of experience managing projects in a complex technical environment in a global delivery model
• I have 9+ year of experience in managing service delivery and Program Management/Office experience
• I have 9+ years of experience in contract negotiation
• I have 7+ years of experience in highly regulated industries (Healthcare, Financial Services, other) 
• I have 9+ years developing relationships and managing strategies by which clients and vendors are evaluated, selected and managed in accordance with federal guidelines and scorecards, performance metrics, escalation/response processes, etc.)
• I can analyze and manage vendor issues escalated by internal teams and get quick resolution
• I have work closely with compliance, procurement, and legal department to ensure vendor programs comply with policies and vendor agreements.

CERTIFICATIONS

• IESNA Maryland, Fundamentals of Lighting Certification
• MPM – Master Project Manager Certification
• PME - Project Manager E-Business Certification
• Citibank - Financial Advisor Certification

EDUCATION

 

·         Bachelor’s degree - Business Administration/Business Management    2002 -  Paul Quinn College

• Master’s Degree - Juris Doctor                                     Fall 2009 FYLS - Concord School of Law

                                                                                                     Expected graduation date: TBA

INTERNSHIPS

DALLAS VETERAN AFFAIRS HOSPITAL                 DALLAS, TX

Administrative Assistant Internship for Executive Office - January 2000 – May 2000

JC PENNEY INTERNSHIP PROGRAM                                PLANO, TX   

Sales Manager Internship                                                January 2000 – May 2000

state of texas veterans land board          dallas, tx

Loan Processor Internship                                                October 1998 – December 1999

staTE OF NEW YORK West Seneca development center      FOR           

mentally challenge                                             WEST SENECA, NY

Resident Assistant Internship for Mentally Challenge      June 1996 – September 1996

Resident Assistant Internship for Mentally Challenge      June 1997 – September 1997

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