504 Lowrence ville
Calombia, NA 15015
(202) 706-8511
pierre.valcano.02@gmail.com
CAREER SUMMARY
FOUR YEARS OF EXPERIENCE IN DATA ENTRY OPERATIONS WITH SPEED AND ACCURACY.
DISPLAY EXCELLENT INTERPERSONAL COMMUNICATION AND CUSTOMER SERVICE SKILLS. DEMONSTRATE THE ABILITY TO WORK WITH MANAGEMENT TO SOLVE PROBLEMS IN A BUSY ENVIRONMENT. SHOW ACCOUNTABILITY AND COMMITMENT TO QUALITY AND MEET DEADLINES. CALL CENTER EXPERIENCE, DEMONSTRATING EXCELLENT CUSTOMER SERVICE.
EDUCATION
BUENA REGIONAL HIGH SCHOOL, BUENA NJ
EXPERIENCE:
NYS DOH/MEDICAID -PRESENT
Responsible for Medicaid Hotline Fraud Reports
Handle Medicaid status for each County in NYS and the Five Boroughs
Responsible for providing Medicaid Provider listing for Medicaid recipients
Handle all Medicare recipient questions about their Medicare Savings Program through Medicaid
ASTRIA SOLUTIONS GROUP-INSIDE TELESALES EXECUTIVE-10/07-10/08
Prepare technical reports and documents relating to inside sales
Assist in routine media relations and marketing communications efforts
Implement marketing tools to increase leads and growth of business
Work closely to IT staff and Software Directors to refine requirements
FIRST HEALTH ,NYS-CALL CENTER REPRESENTATIVE-2/06-10/07
Provide information t customers about their NYS First Health Prescription card
Obtain authorization for prescriptions for the drug plan
Maintain excellent customer service to fulfill the customer needs
LION‘S EYE INSTITUTE- ADMINISTRATIVE ASSISTANT/TECHNICIAN-2/01-2/06
Responsible for the customer service eight Retinal and Cornea Specialist
Check-in and out patients, collect co-pays, retrieve referrals, set and confirm appointments
Responsible for ordering patient contacts for general exams and Cornea transplants
Responsible for billing, surgeries patient screening, refractions and A Scan's
CITY OF ALBANY ASSESSMENT OFFICE –CLERK TYPIST-1/96-2/01
Responsible for Albany City Assessment reviews, exemptions and Star applications
Collected eligibility data for residents
Recorded Property sales and Deed transfers
Maintained and organized filing system for the Albany County Assessment records
US NY Albany/Poughkeepsie
Medical Devices and Supplies
Nonprofit Charitable Organizations
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