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7021 Holly Ct., Easton RA 30442

Mobile: 523-801-3022

Work Phone: 259-322-4021

Day Phone: 329-352-7022

Email: @gmail.com

Jackfend Nolan

Objective

To obtain a challenging position that will help support my background in the Criminal Justice and also develop my skills in understand the processes of adjudications and investigations involving personnel/physical security and the Department of Homeland Security.

Experience

2006-Present     DHS Communication Center (Federal Protective Service Police) - Contractor            Suitland, MD

Supervisor

·      Monitored Dispatchers/Call Takers and ensured procedural policies were followed.

·      Trained all staff on procedural methods of dispatching and phone etiquette.

·      Maintained department records and logs of daily activity and emergency reports.

·      Dispatch police officers to government buildings as emergency/non-emergency responses.

·      Notify engineer, emergency officials and management in as appropriate to situational circumstances.

·      NCIC Certified- Processing criminal history, license, address, vehicle checks, address checks as requested by Fire and Police on emergency calls.

·      Efficiently utilized computer systems involving Microsoft office (Word, Excel, Access, Publisher)

2003-2006         Kastle Systems           Arlington, VA

Central Station Dispatcher

·      Logged emergency calls on the computer.

·      Utilized computer program to arm or disarm building accesses.

·      Advocated and practiced customer service conduct.

·      Followed authorized steps to maintain building security.

7/2001-10/2001 Bally’s Total Fitness            Capital Heights, MD

Program Instructor

·      Utilized customer service skills to sell contracts.

·      Served as a personal trainer by organizing daily work out routines for customers.

Education

2000-2003         Morgan State University         Baltimore, MD

·      Some Criminal Justice college coursework completed.

1996-2000         Bishop McNamara High School                             Forestville, MD

·      College Prep. Program.

Security Clearance

                                    2006                 Secret Clearance- BI                              

Skills/Accomplishments

Suicide/Homicide Bomber Awareness Training, Diversity Training for Managers, Emergency Disaster Preparedness Training, Work Place Security Awareness Training, Customer Service Training, Department of Criminal Justice Services (DCJS) Certification, Associating of Public – Safety Communications (APCO) Certification, National Crime Information Center (NCIC) Certification.

References

                                   

Furnished on Req

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