Business Analyst Resume Profile in Word Format Free Download -->

Business Analyst Resume Profile in Word Format Free Download

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Dimothy Forel
312 Corpus Christi #212
Colombia, SA 55012
(411) 350-5721
dimothy_foret66@gmail.com


OBJECTIVE: 
Challenging position with organization supporting a diverse range of software and providing user support utilizing my information systems experience and interpersonal skills to improve and sustain operations.

Technical Skills:
Languages: Java, C/C++, Basic, Visual Basic, CASL
Platforms: Windows XP, NT, Vista, Windows 7, 2000 & 2003 Server, Linux (Ubuntu), Apple OSX
Database: Microsoft Access, Oracle, SQL
Internet: HTTP, Php, HTML
Applications: Borland C++ Builder, J builder, Visual Studio, Visual Basic Editor, Microsoft Office, Word, Excel, Powerpoint, Visio, Outlook, Project, Sharepoint
Others: UML, SDLC, ISO 9000

EMPLOYMENT: 
Smartsource      Austin, Tx                      July 2010 to Present
Business Analyst
Used operational analysis to organize/maintain location and asset data on Dell’s largest contract to date.
Utilized Microsoft Office, Visio, Excel, Outlook, Word, and Sharepoint.
  • Reorganized and standardized all location/address data.
  • Standardized and classified all devices supported by contract guidelines.
  • Interface with internal solution architects and clients to rewrite and update contracts as needed.
  • Document internal workflows using and processes using Microsoft Visio and Word to reflect current practices in accordance to contract specifics.
  • Work with project managers to develop/document asset refresh processes and procedures.



Unisys               Austin, TX                     September 2006 to June 2010
Operations Analyst II
Made use of financial, statistical, and operational analysis to provide support for North American field operations for 14+ service contracts including contracts for large clients such as Boeing, Dell, and Citigroup. Utilized Microsoft Office, Visio, Project, Excel, Access, Outlook, Word, Sharepoint, HTML, Visual Basic, C++, CASL, and SQL server.
  • Utilized profitability and service analyses while working with Six Sigma Lean consultants to identify extra $120,000 yearly revenue potential for the Boeing Contract.
  • Redesigned and managed monthly parts logistics processes for a nationwide multi-million dollar contract to ensure service requirements are met while removing a potential 10 million dollar penalty.
  • Designed/created custom Excel and Access tools that interface with web pages and proprietary software for the field and management offices using Visual Basic, C++, CASL, 
  • L, and Java to automate redundant processes to maximize performance.
  • Automated billing processes to increase accuracy and reduce time spent on billing processes by 20%.
  • Managed government/military security accounts and clearance of 30+ field techs.
  • Handled disputes in service charges / worked with clients through auditing processes to minimize issues.
  • Reviewed and interpreted statements of work, service contracts, and project cost agreements for large and small contracts.
  • Assisted/backed up project managers in management of field operations.
  • Created tables and Queries in SQL databases.
  • Assisted operations staff in management of database and systems implementation.
  • Interfaced with client management to provide historical account information and use that data to create forecasts and identify trends to make business decisions on select critical accounts easier.
  • Documented workflows and local business processes to ISO 9000 standards to ensure complete compliance.

                                                                                                        


MAXIMUS Inc.                Austin, TX                     March 2006 to September 2006
Program Tech / Subject Matter Expert
Utilized problem solving skills to identify issues in the internal oracle databases and proprietary software. Lead a team of 9 members using extensive knowledge of set processes and legal requirements to grant customers state funded insurance.

  • Utilized Oracle based software to maintain a database
  • Quality Assurance- Quality Control Applications
  • Worked with imaged documents to carry out functions.
  • Utilized excel and oracle to analyze data and produce reports.
  • Reviewed and analyzed technical reports and other documents.
  • Made timely updates to the database when there are changes in circumstances or eligibility statuses.
  • Assisted in management and trained of Program techs and answered questions when issues arose.

EDUCATION:                
  • TEXAS A&M CORPUS CHRISTI, Corpus Christi, TX
  • Bachelor of Business Administration
  • Major: Management Information Systems
  • August 2003 - December 2005

References Available Upon Request





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