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Mavel Baldwin
Falcon Ridge, Gorgia
735-520-6021
Mayel.baldwin54@gmail.com
Project Manager / Sr. Business Analyst -
Software Implementation/Product Implementation
Operations Management/Technical and Business
Requirements Analysis / Project Leadership / Customer Service
PROFESSIONAL SUMMARY
·
Technical and Business Project Manager with
an outstanding record of achievement in the analysis, design, development and
optimization of new mortgage products and mission-critical software systems.
·
Technical Expertise and strong business
acumen matched with the ability to work effectively in a team environment
ensuring projects deliverables are met and client expectations are exceeded.
·
Solid reputation as an expert in the root
cause analysis, resolving complex implementation issues and ensuring continuity
of services while delivering exceptional customer service.
·
Maintains current knowledge of project
management software and tools including MS Project, Requisite Pro, and
Microsoft Visio to consistently deliver projects on time, within budget and to
complete customer satisfaction.
·
Enthusiastic contributor with a collaborative
spirit and a passion for seeing a quality job through to completion.
·
Excellent work ethic, broad-based technical
knowledge, strong mortgage industry operations experience, advanced
organization and leadership skills and possesses a strong amount of flexibility
to support a variety of projects that meet the company’s current business
goals.
TECHNICAL SKILLS
Operating Systems: Windows NT, 2000, XP, UNIX, IBM MVS, IBM
ES9000, Mac OS 9.x, Mac OS X
Programming
Languages: SAS, COBOL, COBOL II, VSAM, CICS, Assembler,
DB2, IMS, Easytrieve Plus, IBM MVS JCL, Visual Basic, C#, Clipper
Methodologies: Full Project Life Cycle, SDLC, RUP, CMMI
Testing and Analysis Tools: Rapid SQL, Rational ClearCase, Rational
ClearQuest, Remedy, UML, Bugzilla, iRise, BRIO, Project Work Bench, File Aide,
SAS, Easytrieve, Custom Written, TSO/ISPF, CA 7/11, CA UNICENTER, CA Roscoe,
SharePoint, SQL
Software: MS Project, MS Access, MS Visio, Progress,
SunGuard InTrader, SEI Trust/Trade 3000, Group Ones Code One and Geo Code, Disc
IRS, PeopleSoft GL, Harland Systems Marketing Customer Information Files
Business
Applications: Microsoft
Project, Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Visio,
Microsoft PowerPoint, WordPerfect, Rapid SQL, PeopleSoft GL, PC Anywhere, Corel
Suite, Lotus Notes, Lotus Quickr, WebEx, Snagit8
RDBMS: Access, DB2, IMS
Protocols: TCP/IP, FTP, NJE, RJE
Hardware: Wintel workstations, IBM ES9000, Compaq, IBM
Servers, Dell, HP, printers, Cisco routers, IBM Mainframe Laser Printers, Apple
Macintosh
PROFESSIONAL
EXPERIENCE
Overture Financial
Solutions, December 2011 Present
SR Business
Analyst/Consultant
Performing data and business process analysis related to
the MoSS mortgage prospector and analysis tool as related to the integration of
the Federal National Mortgage Association’s (FNMA) Servicing Management Default
Underwriting (SMDU) tool for Mortgage Servicer systems.
Developing detailed requirements, process flows,
requirements matrix, data analysis, and Use Case model information.
VISIONIT, INC at
Freddie Mac
May 2010 September
2011
Project Manager / SR
Business Analyst in Risk Management and Loss Mitigation
Vision IT, Inc. is a provider of IT Managed Services both
Computer Staffing and Vendor Management Service. Vision IT is the contract consulting worker
services vendor for Freddie Mac.
Project Manager-Single Family Portfolio Management
Default Asset Management, Default Fulfillment Operations (DAM/DFO) [Loss
Mitigation]
·
Project Manager and Subject Matter Expert for
the Document Imaging Initiative within the Single Family Portfolio Management
Non Performing Assets (NPL) group.
Successfully managed the implementation of the Xerox BlitzDocs Document
Management System in all areas of the NPL, trained and support 450 internal
users of the system.
·
Leading the rollout implementation of the
system at sixteen of Freddie Macs largest Seller Servicer companies. The system
supports 20,000 electronic workouts a month, all formerly processed on paper
cutting servicing time by half and increasing overall accuracy by more than
seventy-five percent. Active Liaison between Freddie Mac and Xerox Corporation
in support of the BlitzDocs Application and System.
·
Performing business and data analysis in the
Risk Management group related to the End User Computing processes, specifically
the mainframe SAS, UNIX SAS, and PCSAS programs used to provide business
analysis and reporting to the Default Asset Management group.
·
Providing editorial analysis and
recommendations related to the internal business processes and documentation
within the DAM/DFO group.
·
Developing Standard Procedures related to EUC
change control and development.
CIBER, INC @ Robbins
Gioia at the Administrative Office of the United States Courts
May 2009 March 2010
Project
Manager/Senior Business Analyst
CIBER, Inc. (NYSE:
CBR) is a pure-play international IT outsourcing and software implementation
and integration consultancy with superior value-priced services and reliable
delivery for both private and government sector clients. CIBERs services are
offered globally on a project- or strategic-staffing basis, in both custom and
enterprise resource planning (ERP) package environments, and across all
technology platforms, operating systems and infrastructures.
·
Advised and consulted with the project
Functional Requirements Group (FRG) teams that were established to provide additional
detailed information regarding the various business processes unique to the
Federal Bankruptcy Judiciary community.
·
Participated in all process change committee
meetings as invited by the committees.
·
Received, reviewed and edited the work product
submitted by the FRG teams.
·
Monitored, analyzed, reviewed and reported on
the status of the development of functional requirements by the project teams
to manage risks to the project.
·
Managed the efforts of the project team with
input into the master project plan.
·
Performed business analysis and developing
programming requirements for the Administrative Office (AO) related to the
wants and needs of the Federal Bankruptcy Judiciary and their Chambers Staff.
·
Analyzed, documented, designed, and developed
detailed User Functional Design, System Flow, Design mockup screen using
Bugzilla, Lotus Quickr, MS Visio, Word and WordPerfect, Excel, and MS Access,
·
Conducted seven offsite JAD/BPR type
elicitation sessions with the Judiciary and their staff to gather their current
Operational Practices (pain) and their Wants and Needs for the new system.
·
Documented the information received from the
Federal Judiciary participants using spreadsheets and word documents.
APEXSYSTEMS,
INC. @ UNISYS at the US DOJ
Senior Project
Analyst
May 2008 March 2009
Apex Systems, Inc. is
a staffing solutions information technology IT consulting firm.
Worksite, Unisys
Federal Contract with the Department of Justice (DOJ) Consolidated Asset
Tracking System (CATS). CATS is managed
by the Asset Forfeiture Management Staff (AFMS). One of the many tasks for AFMS
involves the development, maintenance and oversight of the DOJ Asset Forfeiture
Programs property management information system. The system is designed to
track, throughout the forfeiture life cycle, assets seized by federal law
enforcement agencies. Governed by numerous statutes and regulations within the
United States Code, seizure and forfeiture sanctions are initiated against property
that was either used in commission of a crime or was purchased with proceeds
from criminal activity.
·
Performed business analysis and developing
programming requirements for Unisys on the Department of Justice (DOJ)
Consolidated Asset Tracking System (CATS).
·
Analyzed, documented, designed, and developed
detailed User Functional Design, System Flow, Design mockup screen using
Rational, Business Flow and Detailed User Specifications,
·
Conducted requirements gathering sessions
with end users, management and staff to gain an understanding of the customer
business processes,
·
Gathered, analyzed and developed detailed
user functional requirements related to the automation and integration of the
CATS system.
·
Documented and stored work products in Clear
Case and Clear Quest.
·
Developed detailed documentation for the Hobbit
system monitor.
·
Performed pre SCAMPI A review of submissions
related to the internal processes specific to the Generic Practices (GP) and
Specific Practices (SP) developed by the CMMI project team.
·
Provided remediation recommendations for
remediation of GP and SP deficiencies related to internal process engineering.
·
Conducted quality review of artifacts being
presented to the CMMI team for consideration.
·
Gathered analysis documentation for
forwarding to the PPQA team.
ENLIGHTENED,
INC.
Senior Business
Analyst/Project Lead
November 2007 April
2008
Enlightened, Inc. is
a full-service information technology IT consulting firm in Washington, DC. Since our founding in 1999, we have experienced
rapid growth by bringing to the market a service organization that is highly
focused on the client’s needs. Enlightened specializes in Business Process
Reengineering, Systems Integration, Integrated Justice solutions, Asset and
Inventory Management and Information Assurance. Enlightened provides full IT support
to customers who outsource those needs. We serve federal, state, and local
governments and commercial clients.
·
Senior Project Analyst performing business
analysis and developing programming requirements for a Federal and Washington
DC government Web based system.
·
Senior Business Analyst assigned to the Court
Services and Offender Supervision Agency (CSOSA), US Department of Justice,
Washington, DC. November 2007 to March 2008.
·
Analyzed, documented, designed, and developed
detailed User Functional Design, System Flow, Design mockup screen using iRise,
Business Flow and Detailed User Specifications,
·
Conducted multiple JAD and BPR requirements
gathering sessions with end users, management and staff to gain an
understanding of the customer business processes,
·
Gathered, analyzed and developed detailed
user functional requirements related to the automation and integration of the
CSOSA GPS business unit with the core SMART system.
·
Analyzed, designed, developed and detailed
specifications for implementing web based integrated JUSTIS applications on
mobile handheld devices,
·
Conducted multiple JAD and BPR requirements
gathering meetings with end users, management and staff to gain an
understanding of customer business processes,
·
Gathered and analyzed user functional
requirements related to user driven reporting for the integrated JUSTIS system,
·
Developed user specifications, use cases and
design documentation for the DC Gun Statistics and Stay Away Orders reporting
sub systems.
ACUSYS, INC.
Project Manager/Lead
Business Analyst
January 2007 October
2007
A CMMI Level 2
appraised organization supporting the USDA/FNS Food Program Reporting System
(FPRS) tracking the Women, Infant and Children (WIC), Food Stamp, Food
Distribution, Commodity and Supplemental Food programs and ancillary systems
such as the Presidents Faith-Based and Community Initiatives program.
·
Managed team of 3 professionals performing
business analysis and developing programming requirements for a nationwide
government Web based system.
·
Served as a key contributing member of the
CMMI Level 2 Appraisal Team helping AcuSys earn the certification at the SCAMPI
A V 1.2 Maturity Level 2,
·
Evaluated the state of the SDLC, artifacts
and procedures implemented at AcuSys,
·
Measured the SDLC against the CMMI benchmarks,
·
Analyzed, designed, developed and implemented
new forms, checklists and procedures in accordance with established CMMI Level
2 standards,
·
Conducted JAD and BPR requirements gathering
meetings with end users, management and staff to gain an understanding of
customer business processes,
·
Gathered and analyzed user functional
requirements,
·
Formulated and documented detailed system
specifications in a CMMI appraised environment,
·
Maintained close and continual client
contact,
·
Led external and internal meetings,
·
Worked closely with the development and
software testing teams,
·
Analyzed application issues and developed
appropriate solutions,
·
Translated software requirements and models
into physical specifications and details for programmers and developers.
FAIRFAX IMPORTS
2002 - 2007
Upscale automobile
dealership averaging 350 new and 150 used car sales per month with a staff of
420.
Internet Sales
Manager / Consultant
·
Managed team of 6 direct reports closing new
car sales from leads generated from the Internet.
·
Increased Internet sales from an average of
80 new cars per month to 120 by developing and managing an automated lead
response system.
FIRST VIRGINIA
SERVICES.
2000 - 2002
Full service data
processing subsidiary of First Virginia Banks providing data solutions for
member banks.
PROJECT LEADER /
APPLICATIONS MANAGER (VP APPLICATIONS PROGRAMMING)
·
Project and Applications management, led
programming and development teams of eight to twenty professionals in support
of applications development and software implementations using structured
system development life cycle methodologies.
·
Led $1.25M conversion project from DOS-based
system to Windows that produced an estimated $500K savings for the Investments
Department by providing updated capabilities and automated trading and pricing
updates.
·
Implemented $125K automated real estate
tracking and accounting system with an automated contract renewal and review
system that returned $750K in annual savings and new revenues.
·
Saved an estimated $1.75M in annual brokerage
fees by integrating GL interface, new analysis tools, and trade execution and
processing capabilities previously performed by third-party broker/dealers.
·
Recognized for decreasing the running time of
the Year-End-Reporting system from 1 month to 1 week.
·
Increased system accuracy rate from 79% to
98%+ after taking leadership of IRS interest reporting system and produced
$750K in annual savings through mailing consolidation.
·
Honored with the IRS Martinsburg, WV Centers
Quality Filers award for 1997, 1998, 1999, and 2000.
·
Sponsored and conducted JAD and BPR sessions
with end users, senior management, and staff.
·
Collected, analyzed, and obtained approval of
user functional requirements developed by the team.
·
Spearheaded operations using a hands-on approach
on a variety of projects developed within a seven phase structured IT Project
Life Cycle methodology. Developed specifications, requirements, timelines, and
schedules using MS Project, MS Visio, MS Power Point, and MS Word,
·
Conducted regular project status updates to
senior management and customers drove vendor completion of enhancements and
ensured problem resolution.
·
Managed project teams that included
programmers, business analysts, users, and QA analysts.
·
Deployed three major
distributed PC/LAN and web based [COTS] software projects in a two year period.
·
Led the conversion and
implementation of Bay Logic-s Real Estate Management system [COTS] giving the
Corporate Real Estate Department instant access to lease and expense data
saving the Bank an estimated $3.2 million in revenue annually,
·
Managed the implementation of
SunGard-s InTrader Investment Accounting system [COTS] providing the Bank with
a comprehensive automated solution for managing $3.5 Billion in securities and
other assets along with a major upgrade of the InTrader system to Windows 2000
from Windows NT 4.0.
·
Led two year-end reporting
projects interfacing six LAN applications with the IBM mainframe Interest
Reporting System using Clipper, Visual Basic, FTP, and TCP/IP resulting in performance
increases and time savings of twenty percent over the previous year end
closings and allowing newly developed combined customer statements to be mailed
fifty percent ahead of expectation with a fifteen percent reduction in mailing
costs.
·
Managed and developed the
interfaces to the mainframe PeopleSoft General Ledger Accounting System for the
PC based Mortgage Loan Processing system, the InTrader Investment Accounting
system, and the Real Estate system.
·
Developed detailed financial
flow analysis documents leading to the general ledger chart of accounts for
each of the applications.
·
Provided production support for
PC/LAN and mainframe applications: SunGard-s InTrader using UNIX and Progress
on Windows NT 4.0/2000, SEI-s Trust 3000 / Pay 3000 trust systems interfaced to
the FVB ES9000 using NJE and Command Level CICS and COBOL II, Bay Logics Real
Estate Management system using MS Access.
·
As a result of these
initiatives, The Bank was able to reduce and stream line the processes by an
average of 15%.
EDUCATION
BA, History, UNIVERSITY OF VIRGINIA, Charlottesville, VA
CERTIFICATIONS
CMMI SCAMPI A Level 2 Team Member, Software Engineering
Institute, Carnegie Mellon University, Pittsburgh PA
AWARDS
Quality Filers Award for FY 1997 to 2000, Internal
Revenue Service, Martinsburg, WV
Gold Level Sales and Customer Satisfaction, 2006,
American Honda, Torrance, CA
Presidents Club Sales Award, 2006, Rosenthal Automotive,
Arlington, VA
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