Break Fix Technician Sample Resume Format in Word Free Download

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Lental Satter

420 Triple Crown Lane

Dayton, TA   33210

Telephone    (735) 724-3244

Mobile         (412) 198-5110

E-mail: lental_satter.01@gmail.com

Summary of qualifications:               

Skilled, CompTIA A+ certified PC/LAN technician with expertise in hardware/software troubleshooting, configuring, upgrading, optimizing performance, identifying network problems, user rights to print queues and file storage, Active Directory, Exchange and remote network entry as they related to assigned tasks, and imaging of Novell/Windows networked laptop/desktop, VOIP telephones, mobile devices and peripherals. Excellent oral, written and interpersonal communication, coordination and interaction skills with all levels of internal/external customers and management.  Collaborates with LAN analysts/network administrators to ensure efficient operation of the workstation computing environment. Experienced in project management and direction in the support of customer projects on small scale venture planning and reporting.  Proven ability to diagnose, grasp and utilize available information to quickly resolve issues or implement needed changes by phone, via remote desktop, by virtual machine, or on-site.  Self motivated and directed, with the ability to prioritize, multi-task and document actions in a high-pressure environment.   

Technical Skills:

Operating systems: Windows server 03 & 08; Windows 95, 98, Me, 2000, XP & 7.

Software:         MS Office 95, 97, 2000, XP, 2007; Adobe Reader through 10, Flash Player, Shockwave Player, & Air.  Symantec Ghost & Acronis True Image—imaging software. Created, Updated and Deployed desktop/laptop images.  Numara Track-it!, Trend Micro, Symantec (Veritas) Backup Executive.  Internet Explorer, Firefox, Chrome, & Safari web browsers.  Browser plug-ins.  Various in-house software.  Mainframe terminal emulators.  LANDesk remote desktop, MS Remote Desktop & Bomgar remote desktop. MS Active Directory and Exchange account management.

Hardware:       Generic, Dell and IBM PCs, HP and Samsung Printers local or networked.  Local Scanners—HP, Samsung, Epson & Canon.  Networked HP digital senders. Vendor supplied multifunction high capacity network equipment. Blackberry, Microsoft Mobile, Android, Nokia smart phones.  VOIP desk phones.

Employment:

2011—Present        Boeing—via Dell/PFITech contract

Refresh/Break Fix Technician

·          Performs moves, adds, and changes of PCs at the Boeing Mesa Campus.  

·          Onsite analysis, diagnosis, and resolution of complex desktop, peripheral, and/or network workstation problems via telephone and in person.

·          Utilizes Pixie boot to image PCs and laptops, and to wipe and prep them for sale or disposal.

·          Prepares systems for Mesa Campus use. 

·          Makes ready systems for disposal. 

·          Maintains and installs printer supplies, and distributes paper. 

·          Working with Category 6 standard and below equipment and devices.

2010 – 2011            ADP – via Diversified Technical Solutions

PC/LAN/Telephone Analyst               

·          Performs moves, adds, and changes of PCs and VOIP telephones at the Scottsdale ADP site, as well as, analysis, diagnosis, and resolution of complex desktop problems for end users, recommending and implementing corrective solutions, including offsite repair. 

·          Supports Microsoft, Adobe packages and in-house applications, emulation and plug-in interfaces to main frame programs and data, various web browsers, and hardware and peripherals in person and by phone. 

·          Troubleshoots and resolves issues relating to user rights via desktop management, Windows server 2008 Active Directory, Exchange Services 2007 or Group Policy Management.  

·          Coordinates with outside vendors and corporate-based IT support groups to implement global IT changes and represent Scottsdale staff as their agent to these vendors and ADP IT infrastructure staff members.

·          Audio/Visual Equipment setup, tear-down and troubleshooting.

·          Manages all cases assigned or otherwise that impact Scottsdale staff members.

·          Worked with Category 6 standard and below equipment and devices.

2000 – 2010            Maricopa County Sheriff’s Office     Phoenix, AZ

PC LAN/WAN Analyst

·          Performs moves, adds, and changes of PCs, analysis, diagnosis Moves, adds, and changes of PCs within assigned MCSO/CHS areas as well as onsite analysis, diagnosis, and resolution of complex desktop problems for end users.

·          Recommends and implements corrective solutions, including offsite repair. 

·          Supports Microsoft, Adobe packages and in-house applications, emulation and plug-in interfaces to main frame programs and data, and hardware and peripherals in person, by phone, via virtual machine and Remote Desktop Connection.

·          Worked to resolve user account, printer and policy issues on Banyan Vines and Windows 2000/2003 networks.

·          Created, updated and deployed desktop/laptop images using Ghost imaging software.

·          Audio/Visual Equipment setup, tear-down and troubleshooting.

·          Worked with Category 6 standard and below equipment and devices.

·          Most requested technician due to highly effective, customer-service oriented interpersonal skills and relationship-building skills contributing to a team-oriented, collaborative environment.

1997 – 2000            Empire Southwest                Mesa, AZ

PC LAN/WAN Technician

·          Utilization of PC technical skills to resolve computer, peripheral, and/or network workstation problems via telephone and in person. 

·          Supported MS Office Professional, Lotus Notes, and Windows and command prompt. 

·          Corrected Windows NT/Novell network print queue and local printer problems.

·          Resolved user account issues on Novel server

·          Created, updated and deployed desktop/laptop images using Ghost imaging software.

·          Highest rate of closed/resolved calls of any technician.

·          Developed batch applications to lessen impact of the user’s lack of PC navigation skills.  Allowing 60 managers/assistants easy access to corporate data and 156 users were given easy access to parts location information.

1996 – 1997            MCI – Iomega Contract       Chandler, AZ

Help Desk Technician

·          Provided telephone resolution for customers of a variety of backgrounds and experience levels. 

·          Solved PC/Laptop hardware/software conflicts to resolve customer’s call.

·          Recognized as Top Performer in Customer Resolution on the first call; the first time this award had been given to a technician outside the Apple format.

Education:            

Golden Gate University         San Francisco, CA

Masters in Business Administration                            3.88 GPA

Park College            Parkville, MO

Bachelor of Science in Computer Info Systems          3.89 GPA

A Plus Certified--Core/DOS/MS Windows Service Technician

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