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Dayton, LA 02125 Cellular: 302-725-9025
An accomplished
Technology Executive with a natural ability for visualizing possibilities,
conceptualizing ideas and delivering solutions. An exceptional leader with a distinctive capacity to bridge the gap between technology innovations
and critical business requirements while realizing cost savings, accelerate performance, and sustain
strategic flexibility. Keen
insight to operational strategy with a record of developing and supporting very
complex organizations across North America.
Industry experience: Leisure and Travel, Hospitality, Convention,
Medical, Real Estate & Development, Residential/ Fractional/Resort
Communities and Commercial Retail
Core Management Competencies
·
Strategic Planning/Governance
·
Project & Program Management
·
Budgeting/Cost Containment Processes
·
Vendor Management/Contract Rationalization
·
Capacity Planning
·
Process Development/Improvement
·
Organizational Growth/Acquisitions
·
Operations Management/Team Leadership
Specialties
• Operational/ Sales/
Marketing Systems
• Disaster Recovery/Business Resumption
• Network, Enterprise Technologies
• Web, e-Marketing, e-Communication
• Commercial/Retail Systems
• Disaster Recovery/Business Resumption
• Network, Enterprise Technologies
• Web, e-Marketing, e-Communication
• Commercial/Retail Systems
• Software/Product Development
• Business Intelligence/Security
• Infrastructure/Construction
• Conference Technology
• Call Centre/ Telecommunications Technologies
• Business Intelligence/Security
• Infrastructure/Construction
• Conference Technology
• Call Centre/ Telecommunications Technologies
PROFESSIONAL The Cliffs Communities, Inc.: Director,
Technology Group Travelers
Rest, SC. August 07- Present.
EXPERIENCE: Accountable for the development, implementation
and management of all technology strategies and initiatives across a multifaceted billion dollar Real Estate,
Development, Club and Hospitality organization with 48 entities and 3 International
properties.
Responsibilities
include:
·
Alignment of
the IT team with the Cliff’s organizational objectives.
·
Define and
implement budgets, metrics and performance controls.
·
Define and
implement Disaster Recovery and Business Resumption plans.
·
Procurement of
all software and hardware system for the organization.
·
Rationalization
of all corporate technology contracts and services.
·
Select, manage
and control Technology providers for the Cliff’s.
·
Align IT risk management within IT productivity objectives.
·
Optimize and design enterprise processes.
·
Define/ implement technology standards and plans.
·
Manage IT Groups consisting of Product Planning and Development Group,
Voice and Data Communications Group, IT Operations Groups
(Metrics/Implementation, System Ops, Support Ops) and Print Center.
Selected Accomplishments:
·
Realigned IT
team into process based functional operational groups.
·
Designed,
procure and implemented disaster recovery program and business resumption plan.
·
Designed and
implemented redundant SQL and clustered MS exchange environment.
·
Procured and
implemented new Support Services system.
·
Implemented
new data encryption system
·
Designed and
implemented redundant WAN with failover covering an eighty mile radius
connecting forty sites. Implemented new web monitoring / firewall/virus
filtering system.
·
Designed and
implemented VMware environment.
·
Implemented
testing/training/change control environment for application development group.
·
Developed
in-house new Purchase order application, Broker Portal System and Real Estate
Sales System
·
Created and
implemented SLA’s for new Health & Wellness Operations and other
departments.
·
Successfully
implemented new systems for Medical facility.
·
Authored and
implemented thirty new policies ranging from Security to acceptable usage
processes.
·
Procured and
implemented MAC environment for new in-house Marketing firm.
Intrawest
Hospitality Management & HIT Group:
Regional Vice President, Sandestin,
Fl. June 1996-
August
07. (Dual
role covering the Southeast and all other IHM/HIT properties across North America and
Europe.)
A
multi-billion dollar industry leader in the development and management of luxury
destination resorts. An
extremely
complex hospitality/development/real estate organization
owned by
a
public New York
based private
equity
group, Intrawest has interests in a network
of resorts at
North
America's most popular
experiential
destinations.
Responsible for Hospitality
technology and initiatives for multiple
properties across North
America
and
Europe.
Responsibilities
include:
§
Acquisitions and property procurement.
§
Prepare enterprise/resort wide objectives and
budgets to facilitate the orderly and efficient capture, storage, processing
and dissemination of system standards and applications.
§
Interact frequently with all BU management on
internal and external operations that are impacted by Hospitality
Technology/Club Operations including the review and approval processes of all
major contracts for services and equipment in both the enterprise and BUs
Information Technology groups.
§
Serve as Technical liaison between Placemaking
(Intrawest Development Group) and Operations, to insure all Technical
specifications and standards are being met. From envisioning-conceptual design
through “turn-key.”
§
Prepare quarterly and annual reports on all
Hospitality Technology and Sandestin operations.
·
Developing and maintaining statements of necessary
policies and procedures to assure proper documentation and communication of
necessary controls.
§
Evaluating the staff of all Hospitality Technology
functions.
·
Participate as a member of the ITLT Governance
Board. Participating as a member of the
Systems Resource Group. (HFTP, WORLD IT CONGRESS).
§
Maintain external links to other companies in the
industry to gain competitive assessments and share information, where
appropriate.
·
Insuring disaster recovery procedures are tested and
true.
§
Establish proactive organizational framework that
supports both end-user and HIT.
§
Manage a diverse group of Hospitality technology and
strategic planning specialists.
§
Provide enterprise-wide direction on the use of
emerging technologies for Hospitality Technology satellite operations,
including other groups and subsidiaries.
§
Identify programs to measure benefits, particularly
productivity-related, in order to insure value is being added consistent with enterprise
productivity goals.
§
Monitor procedures to insure that, for potential
Hospitality technology projects of any size, a comparison is made of internal
development versus purchase.
§
Monitor the inventory of installed or planned-to-be
installed Information Technology.
§
Insured mandatory telecommunications standards are
maintained.
§
Identify and provide appropriate information
technology staff career paths throughout the organization. These include lateral transfers within and
between departments, upward movements within IT (both in the Corporate and SBU
IT functions) and appropriate outward movement to other functional units.
Selected Accomplishments:
§
Planned, developed and implemented Hospitality Technology Group, from the
ground up, to support Intrawest lodging International
with over 10,000 total rooms.
§
Managed implementation of all IT systems and
infrastructure for 7 new lodging properties.
§
Successfully managed capital IT budgets of over $8
million.
§
Implemented major property management system
conversions of four resorts.
§
Planned, developed and implemented New Conference Technology Division.
§
Developed and implemented Technical “due diligence” processes for
LTG/Northwest Florida Lodging group.
§
Merged
Telecommunication (FCC approved Telecom Utility Company, serving 2500
customers.) with Information Systems creating the Resort’s first Information
Technology Department.Implemented and developed ATM Backbone Systems. One of
only nine in the country. (1997).
§
Developed and
implemented campus wide area network. Connecting 18 sites over 2400 acres with
23000 feet of fiber optic cabling.
§
Provided
system automation from 35 users to 500 users. Corporately, 3500 SMS users.
§
Developed and
implemented Resort’s first in-house Web Site and Services.
§
Developed and
implemented program to replace in-house Real Estate inventory system.
§
Developed and
implemented Help Desk Support Services and policies to accommodate the user
group.
§
Developed
BRP/DRP for Sandestin.
§
Completed Core
Telecommunication Upgrade from 61C to Option 81C (NORTEL)/Meridian Mail
Upgrade without any downtime. Later to CS1000.
§
Implemented
Time and Attendance System servicing 1200 employees’ campus wide.
§
Developed and
implemented Food and Beverage POS System for campus-wide use.
§
Acquired and
implemented new Banquet & Catering, JDE, SAP and Spa Systems.
§
Successfully
migrated from Novell to a full NT Environment (17
NT Servers, AS400, 2 RS6000)
BILL’S
DOLLAR STORES INC.: Senior
Director of Support Services, Jackson, Mississippi. June 1993 June 1996.
A
$500M dollar retail organization servicing thirteen states in the southern
United States with four distribution facilities and 535 commercial locations. Developed,
implemented and managed centralized IT Support Services Division for Corporate,
supporting the entire organization seven days a week-twenty-four hours a day.
Responsibilities included:
§ Developed
support procedures and policies covering all store operational procedures.
§ Responsible
for supporting networking, development, testing, POS, training, and new systems
rollout.
§ Developed
User Procedures and Manuals for new POS Systems meeting the approval of the VP
of IT and the company’s CEO.
§ Developed
and held POS training seminars for District and Regional Managers chainwide.
§ Designed,
procured and implemented new POS hardware to all company locations. Developed, tested and implemented new POS
(Tomax) and procedural software for implementation team. Trained store personnel, developed policies
and procedures to insure integrity of data.
Project was completed in 6 months, which was on time, and on budget,
prior to the holiday selling season.
§ Appointed
to develop and implement the data collection process for all remote locations
using M link/ACM in AIX environment. The
information needed to be collected on a daily basis from every company
location. Information included all SKU
sales for every transaction for every store.
This information was then integrated with financial and distribution
software for daily reporting and automatic stock replenishment. Barcode scanning was used at the stores to
insure accurate collection of SKU sales information. Meeting the CIO’s requirements of successful
scan-rates in stores of 95% and exceeding industry standards percentage rates
by maintaining a constant 98 to 100% of daily polling. Participated in the
developed and implementation of ISP-Unix Services for the entire Chain over a
six-week period.
FBS- Technology Consulting: 1989-1995
Owner / Operator
EDUCATION: Troy
University – Major:
Information Systems and Business Administration Attended Troy campus September 79 – August
81
Attended Montgomery campus January 86 –
September 86 / September 89 –May 90
Sowell
Training Center: Certified Novell Administrator
New
Horizon Training Center: Microsoft Certified Software Engineer
Romac:
Emerging Technology: Lotus Notes Administrator Training
Intrawest: Six-Sigma
Training
Lean Six-Sigma Training
Leadership School/ Playbook Training
Heyman Group: COI Training Program
Teams/Affiliations: HFTP (Hospitality Financial and Technology
Professionals, Since 1999)
HTNG
(Hospitality Technology Next Generation)
AITP (Association of
Technology Professionals)
Host User Group
World IT Congress
Intrawest: Technology
Security/Compliance Team
Technology ITLT
Governance Group
Executive/Senior Management Team
Walton County Florida: Leadership Walton: Inaugural
Group
President South Walton Little League
Okaloosa
County Florida: Destin Little
League
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