Vendor Operations Manager Sample Resume Format in Word Free Download -->

Vendor Operations Manager Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
KaYLA Guarino
309 Glad Valley Drive, Billerica, MA 01001   ·   kayla@yahoo.com   ·  617-833-9876

Highly motivated and driven professional with 15-years experience in Telecommunications reinforcing the processes of corporate vision is maintained.    

Ø  Recognized for strong leadership and organizational skills with continuous improvements in developing and maintaining lasting customer relationships for improved world-class service. 
Ø  Responsible for driving consistent processes across Nortel's multiple lines of business (Enterprise Data, Voice, Optical, Wireline, etc)
Ø  Collaborated in the development of unique solutions for strategic accounts
Ø  Manage direct interaction with numerous support vendors including IBM, Unisys, & FedEx as well as multiple Field Labor organizations
Ø  Accountable for ensuring a 96%+ level of service on all transactions with continued improvement

SYSTEM EXPERIENCE

·         Proficient in Microsoft Excel, Word, and Outlook
·         Skilled in Clarify CRM (Contract, Product Management, and Service Logistic capabilities), Dispatch1 (Inventory &Transaction Management), SAP (Contract, Product Management), Microsoft Access, Business Objects, and other web based tools
Professional Experience
VENDOR MANAGER - Operations                                                                                    2007 – 2011
nortel, Billerica, MA
  • Manage Day to Day operations of remote Dispatch Logistic Center supporting Nortel's North American operations in Managed Spares and Nortel's Enterprise Data Repair & Return activity
  • Oversee 10,000+ annual transactions in time sensitive operations (Contracted for Same Day, Next Day and warranty support)
  • Responsible for coordinating and developing transitional processes and operations during divestiture of Nortel to multiple companies
  • Implemented process improvements in conjunction with process changes for a higher level of efficiency
  • Clarified strategic resolution for  Dispatch Logistics Center, Customers, and Account Managers Resolved issues related to the order process
  • Facilitated with onsite and remote training to Dispatch Logistics Center as needed
  • Contributed to Dispatch Logistics Center in support of orders for customers to receive excellence service
  • Provided support to current billing processes for time and materials Monitor all RMA activity

logistics supervisor    2001 – 2007
nortel, Billerica, MA
  • Support and supervise day to day operations of remote Logistics Call Center
  • Provide onsite and remote training as needed
  • Provide Call Center support for contracted Next Day, Same Day, and Warranty customers
  • Manage level of service reports for contracted Next Day, Same Day and Warranty support
  • Provide resolution to escalations
logistics customer service representative      1998 – 2000
Bay Networks/nortel, Billerica, MA
  • Completed and passed Customer Service Baseline Certification Test for Hubs, Switches, and Routers
  • Service customers with Same Day contracts, Next Day contracts, and Warranty coverage
  • Ensure material is distributed to meet customer expectation and service level agreement
logistics customer service representative      1996 – 1998
Bay Networks, Billerica, MA
  • Completed and passed Customer Service Baseline Certification Test for Hubs, Switches, and Routers
  • Service customers with Same Day contracts, Next Day contracts, and Warranty coverage
  • Ensure material is distributed to meet customer expectation and service level agreement



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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