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Sandy Feacher
20511 MA Ocean Parklay.
Apt B5
Archar Lane,Darien 81021
250 597-5521
Wickwire@Frontier.com
Job Target: IT Desk Side Support Services or Field
Support Technician
Work History
8/31/2011 –
11/08/2011 Compucom Portland,
Or
7171
Forest Lane
Dallas,
Darien 50215
•
CompuCom’s Employer Code: 12223
•
The Work Number Access Options:
Option
a) www.theworknumber.com/verifier
Option
b) 1-529-429-4021
Compucom
/ Walgreens Refresh project Contractor
- Performed site refresh services
consisting of server rack setup, relocation of systems and servers into
new rack. Installation of new as400 server and hp blade server into new
rack. Rewiring systems into new rack and removal of old racks / cabinets.
- Migration of database and pos
applications.
- Removal of old registers and
installation of new registers while maintaining business operations.
- Testing of new systems and registers
for proper operation.
- Securing data devices from old
systems.
- Inventory and disposition of old
equipment.
7/19/2010 -
12/23/2010 PFITech
Gresham, Or
Los Angeles, California Headquarters:
5761
Rickenbacker Road
Commerce,
CA 90040
310-824-1800
Local Supervisor Jimmie Atwood
DELL/Boeing Refresh Project Contractor
- Performed DELL/Boeing refresh project work as directed at the Gresham Boeing campus. Work consisted of scheduling, staging new system and installing user applications, preserving end user data, replacing system and restoring end user's data.
- Behind the scenes operations included receiving new equipment, installing applications, reimaging as required, quarantining old equipment, performing data destruct on old drives, managing inventories, and preparing old equipment for shipment to reseller or disposal.
9/14/1998 – 11/16/2009 UNISYS
Corporation Tualatin,
OR
Township Line & Union Meeting Rds-A
Unisys Way
Blue
Bell, Pennsylvania 19424
800 996-7566 code
10654
Customer Infracture
Representative 4
- Performed desk side support services
to various client end users such as Quest Diagnostics, AIG, EDS, Lever
etc. including reimaging, end user profile setup, and installation of end
user software. Troubleshoot, diagnose,
and repair hardware and software problems.
- Performed vendor break / fix for Dell,
Lenovo, IBM, Gateway and HP desktops and laptops.
- Performed Dell server, tape libraries
and some storage break / fix vendor support services.
- Performed Quantum break / fix vendor
support services covering libraries from the Scalar 50 through to the
Scalar I2000.
- Performed repairs on laser printers
mainly built by Lexmark and Hewlett Packard.
- Long history in printer repair.
1998 – 1998 ADECCO (UNISYS Contractor) Tualatin, OR
(4 months)
Customer Service
Technician
- Field service for UNISYS (same
services as above for UNISYS)
1996 – 1997 CDI Corporation
(INTEL Contractor) Hillsboro, OR
(19 months)
Customer Service
Technician
- Phone support, troubleshooting,
diagnosis, and configuration for INTEL motherboards and processors.
1977 – 1994 UNISYS Corporation
Santa Ana, CA
Senior
Customer Service Engineer Specialist
- Emergency and preventative maintenance
of computer mainframe and peripheral systems comprising processors, disk
drives, tape drives, printers, terminals, personal computers, and more.
- Provided phone and onsite support for
OS/3 mainframe systems.
- Planning and installation of
equipment.
- Organized and ran local helpdesk
- Assisted and at times substituted for
my Field Service District Manager.
1971 – 1977 US Government Dept
of the NAVY
Data
Systems Technician First Class
- Maintenance of Naval Tactical Data Systems computers
and peripherals
- Specialized in conversion of analog to
digital, digital to analog, and
digital to digital
- Interfaced with radar, weapons, and
navigation shipboard systems.
- Some repair of test equipment.
- Supervised Naval Tactical Data Systems
maintenance group.
1970 – 1971 BOMAR/KIDDIE
PRODUCTS INC. East Squantum,
MASS
Warehouse
Worker
- Operated plastic blister molding
machine.
- Operated hydraulic cutting press.
- Load / unload trucks.
- Move stock.
1969 – 1970 The Bristol Phoenix Bristol,
RI
Pressroom
Assistant
- Clean, setup, assist in the operation
of a 4 unit Goss offset printing press.
- Some darkroom experience.
Education
1970 Graduate of Bristol High School Bristol,
RI
Certifications
Comptia A+ COMP001006191365 12/14/1998
Comptia Server+ COMP001006191365
6/15/2007
Dell desktop,
laptop, and server product certifications (2000 – 11/2009)
Dell ESF
Lenovo desktops
and laptops
Quantum tape
libraries Scalar 50 through Scalar I2000
EMC CX3/CX4
training
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