Back Office Manager Sample Resume Format in Word Free Download -->

Back Office Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Skills
§  Adept at successfully managing projects to implement significant business changes and onboard new business on a global level
§  Enjoy developing and implementing tools and processes for better communication and efficient work environments while creating structure to ensure repeatable success
§  Earned the respect of peers and senior management, worldwide, for driving results across all levels of the organization, working independently and in divers teams, by using effective communication and interpersonal skills
§  Maintain a strong track record for performing in ambiguous situations and with dynamic groups

Related Experience                                                                                            
      Arvato Digital Services, Singapore                                                                                    2010 – Present
Global Back Office Manager
Daily Operations
Responsible for the daily operations of the Microsoft business stream: $6M annual revenue for Singapore office and $14M COGS in worldwide shipments, including financial management and team development, while ensuring ongoing customer satisfaction.
§  Monitor daily operations to ensure the following SLAs are met each month:
§  >300,000 units are shipped across three regions with 97% order fill rate
§  >2600 customer queries maintain a 95% closure rate within 24 hours, queries are raised in GMT and acted on the next day in GMT+8;  achieve>96% on a regular basis
§  Analyze pertinent analytical data to accurately manage PnL, provide internal bi-weekly financial reporting, and create quarterly business presentations to Microsoft
§  Actively engage with Microsoft representatives to properly implement program changes, promptly resolve issue and escalations and to nurture a cohesive business relationship
§  Oversee three teams, totaling 27 people, including: staff planning, training coordination, conflict resolution and team building

New Business Onboarding – Project Management
Consolidated >240 daily transactions that support Microsoft’s commercial global supply chain, from regional teams in Europe and the Americas to a new global team created in Singapore; total units shipped annually >3.7 Mil.  At the close of the project, the project management role transitioned to management of daily operations in Singapore; physical fulfillment remains in region.
§  Outlined specific project deliverables and timelines;successfully managed against these throughout the project, meeting the go live dates as committed to Microsoft
§  Defined project risks, issues and mitigation plans; held weekly progress meetings for status on training, daily operations and SLAs;successfully implemented training mitigation plans, avoiding project delays; provided weekly status updates to the global project team and Microsoft
§  Coordinated local interfaces for the ERP system (SAP) and program specific software with the local and international IT departments for the Singapore office
§  Hired, on-boarded and oversaw 16 weeks of intense hands-on training for 11 new team members to build a 27 member global team,of mixed nationality, in Singapore; successfully influenced cohesive teamwork between trainers and trainees bylearning, understanding and managing cultural and personality differences
§  Created a training program used for all new hires and built a valuable training sharepoint that keeps extensive training materials and program knowledge organized and easily accessible
§  Negotiatedthe global Statement of Work, ensuring stated business requirements were in line with company requirements and capabilities

Business Outsourcing – Project Management
Drove a four-month project to transition in-house disc replication, that provides discs for Microsoft’s Asia supply chain, (>3M units annually) to an outsourced vendor.  Securely transferred or dismantled 12 units of proprietary equipment, ensuring adherence to all intellectual property regulations.
§  Defined the risks, mitigation plans and key timelines for the project and monitored daily activities to keep the project on schedule
§  Negotiated a solution with the outsourced vendor, and Microsoft, that saved over $350K in business transition costs by providing a creative solution for software transition
§  Drove weekly project status meetings with Microsoft globally,and the project team,to maintain accurate and open communication of project status and allow constructive dialogue for efficient decision making during the expedited process
§  Received compliments from Microsoft senior management for successfully meeting all project deadlines with no impact to security, SLAs or Microsoft’s Asian supply chain

Business Transition
Transitioned Microsoft’s retail supply chain management from an in-house managed model to an outsourced business; total monthly transactions totaling >7000 units, shipped to 23 countries, with English and Japanese language support.
§  Aggressively managed against deadlines to establish new team structures, documentation of processes and hand off of daily transaction and people management from Microsoft to arvato with no impact to daily operations
§  Developed a job description and candidate checklist that Human Resources used to pre-qualify candidates, which eliminated unqualified interviews and lead to the hiring of four high-performing team members
§  Actively managed and implemented 30% of the site-wide change requests, during the business stabilization phase, by engaging with requesters to influence and assist in crafting new business processes to align with Microsoft business requirements, SOX compliance, and existing tools

      Microsoft Licensing, GP, Reno, NV                                                                         2008 – 2010
         Project Manager
§  Expedited a project that created and implemented a repeatable process for efficiently creating and approving >$50M in annual Purchase Orders by coordinating closely with senior leadership and the finance team
§  Reduced Purchase Order approval cycle-time from three months to 30 days, greatly increased communication between Finance and Supply Chain to facilitate better budget planning, and reduced the total number of PO rejections from 40% to 1%
§  Resulted in completing the yearly Purchase Order process, on time, for the first time
§  Guided a vendor spend reduction project that saved $2.1M in Q4FY09; ensured all vendor spend was accounted for, goals were achieved as committed, and proper documentation was completed for newly calibrated vendor spend agreements
§  Enthusiastically chaired and coordinated all activities for a Giving Campaign event, two years in a row, that raised a total of $70,000 in donations, by coordinating distinct involvement from executive management; ensured all pledge funds were captured and reconciled promptly
§  Actively droveworldwide collaboration to define a new supply chain management tool; created training material, documented the process, trained internal staff and external vendors
§  This tool is now instrumental in categorizing and ranking Microsoft’s vendors’ performance levels, which results in succinct and productive development conversations
§  Initiated and managed an expedited RFP which led to on-boarding two new supply chain vendors in Mexico, mitigating a potential disruption in Microsoft’s supply chain
      Intrawest Placemaking, Reno, NV                                                                          2006 – 2008
         Project Management
§  Created and managed a detailed project schedule for the design, selection, purchase, shipment and installation of interior finish goods for a Westin condo resort:
§  Defined and maintained $1.2M budget, catching $80K in incorrect billing
§  Managed numerous RFPs in the US and Canada to ensure the best pricing on products and shipping, as well as, overall vendor responsibilities
§  Directed bi-weekly status meetings to maintain communication with key stakeholdersand to ensure expectations were met throughout the project
§  Developed a schedule for just-in-time deliveries which reduced shipping and storage costs by several thousand dollars and resolved onsite logistical issues
§  Completed project ahead of schedule, through active coordination with installation crews and construction teams
§  Created a format for bi-weekly status meetings that ensured all pertinent data was discussed each meeting and reduced the meeting time by 50%
§  Created a project map to define the end to end development process which drove significant changes to the timing of development events, reducing 30% of project delays

      Landmark Homes and Development, Reno, NV                                                   2004 – 2006
         Sales and Marketing Coordinator – New Construction
§  Oversaw vendor negotiations and vendor management for construction of and opening of three new-home sales offices and six model homes:
§  Initiated and managed RFPs for multiple vendors for construction, landscaping and interior finishes for two model home parks and their sales offices; ensured all contracts were documented and commitments were upheld; initiated change requests as needed
§  Oversaw construction and vendor activities to ensure quality and ensure contract requirements and schedules were met
§  Designed and implementeda process for Sales Agents to communicate construction changes with all relevant parties, which eliminated construction errors; saving the company over $240K compared to the previous year
§  Planned and managed three grand opening events and several special events for new home development sites which generated sales at each community

Education
Certified Project Management Professional (PMP) with the Project Management Institute, 2009
BS in Business Administration (Supply Chain), University of Nevada Reno, 2008



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