Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Skills
§ Adept at successfully managing projects to implement
significant business changes and onboard new business on a global level
§ Enjoy developing and implementing tools and
processes for better communication and efficient work environments while
creating structure to ensure repeatable success
§ Earned the respect of peers and senior management, worldwide,
for driving results across all levels of the organization, working
independently and in divers teams, by using effective communication and
interpersonal skills
§ Maintain a strong track record for performing in
ambiguous situations and with dynamic groups
Related Experience
Arvato
Digital Services, Singapore
2010 – Present
Global Back Office Manager
Daily
Operations
Responsible for the daily operations of the
Microsoft business stream: $6M annual revenue for Singapore office and $14M
COGS in worldwide shipments, including financial management and team
development, while ensuring ongoing customer satisfaction.
§ Monitor daily operations to ensure the following
SLAs are met each month:
§ >300,000 units are shipped across three regions with
97% order fill rate
§ >2600 customer queries maintain a 95% closure
rate within 24 hours, queries are raised in GMT and acted on the next day in
GMT+8; achieve>96%
on a regular basis
§ Analyze pertinent analytical data to accurately
manage PnL, provide internal bi-weekly financial reporting, and create
quarterly business presentations to Microsoft
§ Actively engage with Microsoft representatives to properly
implement program changes, promptly resolve issue and escalations and to
nurture a cohesive business relationship
§ Oversee three teams, totaling 27 people, including:
staff planning, training coordination, conflict resolution and team building
New Business
Onboarding – Project Management
Consolidated >240 daily transactions that support
Microsoft’s commercial global supply chain, from regional teams in Europe and
the Americas to a new global team created in Singapore; total units shipped
annually >3.7 Mil. At the close of
the project, the project management role transitioned to management of daily
operations in Singapore; physical fulfillment remains in region.
§ Outlined specific project deliverables and timelines;successfully
managed against these throughout the project, meeting the go live dates as
committed to Microsoft
§ Defined project risks, issues and mitigation plans; held
weekly progress meetings for status on training, daily operations and SLAs;successfully
implemented training mitigation plans, avoiding project delays; provided weekly
status updates to the global project team and Microsoft
§ Coordinated local interfaces for the ERP system
(SAP) and program specific software with the local and international IT
departments for the Singapore office
§ Hired, on-boarded and oversaw 16 weeks of intense
hands-on training for 11 new team members to build a 27 member global team,of mixed
nationality, in Singapore; successfully influenced cohesive teamwork between
trainers and trainees bylearning, understanding and managing cultural and
personality differences
§ Created a training program used for all new hires
and built a valuable training sharepoint that keeps extensive training materials
and program knowledge organized and easily accessible
§ Negotiatedthe global Statement of Work, ensuring
stated business requirements were in line with company requirements and
capabilities
Business
Outsourcing – Project Management
Drove a four-month project to transition in-house disc
replication, that provides discs for Microsoft’s Asia supply chain, (>3M
units annually) to an outsourced vendor.
Securely transferred or dismantled 12 units of proprietary equipment,
ensuring adherence to all intellectual property regulations.
§ Defined the risks, mitigation plans and key
timelines for the project and monitored daily activities to keep the project on
schedule
§ Negotiated a solution with the outsourced vendor,
and Microsoft, that saved over $350K in business transition costs by providing
a creative solution for software transition
§ Drove weekly project status meetings with Microsoft
globally,and the project team,to maintain accurate and open communication of
project status and allow constructive dialogue for efficient decision making
during the expedited process
§ Received compliments from Microsoft senior
management for successfully meeting all project deadlines with no impact to
security, SLAs or Microsoft’s Asian supply chain
Business
Transition
Transitioned Microsoft’s retail supply chain management
from an in-house managed model to an outsourced business; total monthly
transactions totaling >7000 units, shipped to 23 countries, with English and
Japanese language support.
§ Aggressively managed against deadlines to establish
new team structures, documentation of processes and hand off of daily
transaction and people management from Microsoft to arvato with no impact to
daily operations
§ Developed a job description and candidate checklist
that Human Resources used to pre-qualify candidates, which eliminated
unqualified interviews and lead to the hiring of four high-performing team
members
§ Actively managed and implemented 30% of the
site-wide change requests, during the business stabilization phase, by engaging
with requesters to influence and assist in crafting new business processes to align
with Microsoft business requirements, SOX compliance, and existing tools
Microsoft
Licensing, GP, Reno, NV 2008
– 2010
Project
Manager
§ Expedited a project that created and implemented a
repeatable process for efficiently creating and approving >$50M in annual
Purchase Orders by coordinating closely with senior leadership and the finance
team
§ Reduced Purchase Order approval cycle-time from
three months to 30 days, greatly increased communication between Finance and
Supply Chain to facilitate better budget planning, and reduced the total number
of PO rejections from 40% to 1%
§ Resulted in completing the yearly Purchase Order
process, on time, for the first time
§ Guided a vendor spend reduction project that saved
$2.1M in Q4FY09; ensured all vendor spend was accounted for, goals were
achieved as committed, and proper documentation was completed for newly calibrated
vendor spend agreements
§ Enthusiastically chaired and coordinated all
activities for a Giving Campaign event, two years in a row, that raised a total
of $70,000 in donations, by coordinating distinct involvement from executive
management; ensured all pledge funds were captured and reconciled promptly
§ Actively droveworldwide collaboration to define a new
supply chain management tool; created training material, documented the
process, trained internal staff and external vendors
§ This tool is now instrumental in categorizing and
ranking Microsoft’s vendors’ performance levels, which results in succinct and
productive development conversations
§ Initiated and managed an expedited RFP which led to
on-boarding two new supply chain vendors in Mexico, mitigating a potential
disruption in Microsoft’s supply chain
Intrawest
Placemaking, Reno, NV 2006
– 2008
Project
Management
§ Created and managed a detailed project schedule for
the design, selection, purchase, shipment and installation of interior finish
goods for a Westin condo resort:
§ Defined and maintained $1.2M budget, catching $80K
in incorrect billing
§ Managed numerous RFPs in the US and Canada to ensure
the best pricing on products and shipping, as well as, overall vendor
responsibilities
§ Directed bi-weekly status meetings to maintain
communication with key stakeholdersand to ensure expectations were met
throughout the project
§ Developed a schedule for just-in-time deliveries
which reduced shipping and storage costs by several thousand dollars and resolved
onsite logistical issues
§ Completed project ahead of schedule, through active
coordination with installation crews and construction teams
§ Created a format for bi-weekly status meetings that
ensured all pertinent data was discussed each meeting and reduced the meeting
time by 50%
§ Created a project map to define the end to end
development process which drove significant changes to the timing of
development events, reducing 30% of project delays
Landmark
Homes and Development, Reno, NV 2004
– 2006
Sales
and Marketing Coordinator – New Construction
§ Oversaw vendor negotiations and vendor management
for construction of and opening of three new-home sales offices and six model homes:
§ Initiated and managed RFPs for multiple vendors for
construction, landscaping and interior finishes for two model home parks and
their sales offices; ensured all contracts were documented and commitments were
upheld; initiated change requests as needed
§ Oversaw construction and vendor activities to ensure
quality and ensure contract requirements and schedules were met
§ Designed and implementeda process for Sales Agents to
communicate construction changes with all relevant parties, which eliminated
construction errors; saving the company over $240K compared to the previous
year
§ Planned and managed three grand opening events and
several special events for new home development sites which generated sales at
each community
Education
Certified Project Management Professional (PMP) with
the Project Management Institute, 2009
BS in Business Administration (Supply Chain),
University of Nevada Reno, 2008
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