Airline Crew Resources Operational Consultant Sample Resume Format in Word Free Download

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Rickdel Thai

3022 Triple Crown Lane, Norman, SN 30441  Phone: (910) 725-1145   rickdale_thai33@yahoo.com

SUMMARY

Accomplished and integrity driven Airline Operational Professional offering 40+ Worldwide Airline and 20 years of functional & project management, consultancy, customer service and operational experience.  Strengths in reengineering business processes, defining continuous improvement processes, building consensus, reorganizing and accelerating Teams strengths, delegating, differentiation, and building powerful Teams that conquer and succeed at any task.  Results-focused and effectual leader with proven ability to turnaround financially/motivationally troubled Teams.  Qualifications in strategic planning, with comprehensive knowledge of management, organizational development, team building and project management/execution.  Talent for proactively identifying and resolving problems, improving operational process/procedures, controlling costs, automating systems, maximizing productivity and delivering results that save companies millions of dollars.  Advanced computer skills.  Professional Strengths in:

● Strategic Operational Planning             ● Productivity Enhancement

● Cost Control Programs                          ● Team Leadership & Collaboration

● P&L Management / Budget Analysis    ● New Business / Product Development 

● Contract Negotiations                             ● Business/Systems Optimization Performance

● Customer Satisfaction                            ● Training Development and Performance     

● Crisis Management                                 ● Six Sigma Quality Management

CREDENTIALS

Ø  Master Certificate in Six Sigma Methodology.  (Black Belt Training)

            Villanova University

Ø  Master of Business Administration Certificate, Advanced Management Strategy.

                Tulane University Freeman School of Business

                                               

Ø  Master of Aeronautical Sciences, Specialization Aviation/Aerospace Operations.           

                Embry-Riddle Aeronautical University

                                                               

Ø  Bachelors of Applied Science in Aerospace Studies. Specializations; Aviation Safety, Air Traffic Control & Meteorology.                Embry-Riddle Aeronautical University

                                                               

Ø  Certificate in Engineering Technology.  State University of New York at Farmingdale.      

EXPERIANCE

Airline Crew Resources Operational Consultant

American Eagle Airlines, Dallas, TX

v  Major Functions:  Primary Advisor to VP Planning & Performance, COO and President of the Company offering strategies to improve operational and staffing efficiencies for all Crew Resources related departments as a result of the AMR divestiture.  Further functions include consultation on organizational structure, systems, documentations, studies, customer service, leadership and mentoring Team Members. 

Director, Crew Support

Atlantic Southeast Airlines, Atlanta, GA

v  Major Functions:  Responsible to lead the Crew Support Team which consists of Day-of Crew Scheduling, Crew Training Scheduling, Crew Planning, Crew Pay, Crew Records, Crew Support IT, Crew Administration, Crew Contract Administration and Crew Hotels to attain Company goals.  This is achieved by creating a sound structure, implementing & enforcing policy/procedure and creating a work environment that allows the team member to willingly apply their talents to the common good of the Company.  Furthermore to perform research and analysis which is utilized to supply the Company with recommendations to make decisions to better run its business from a crew resources related perspective. 

Senior Airline Crew Resources Management Consultant & Project Manager

Sabre Airline Solutions, Home Based in Atlanta, GA

v  Major Functions:   Consults airlines and other transportation organizations in improving operational efficiencies while reducing costs.  Areas of specialization are Pilot & Cabin Long-Term Manpower Planning, Monthly Planning, Daily Crew Scheduling, Contractual Interpretations and Negotiations, Airline System Operations Control and Organizational Leadership.  Assignments include but not limited to; Nippon Cargo Airline performing Project Management and Consulting support for an AirCrews systems implementation.  Operational turnaround for Air China. Other projects Project Manager for starting a domestic carrier in Yemen under the invitation of the Yemeni Government, airline merger analysis for Crew Resources between two Italian Airlines, cost savings with other projects; Air One Airlines (Italy), Condor (Germany) and Mexicana Airlines.

Founder, President                                                                             

Airline Crew Resources Solutions, Atlanta, GA            

Director, Crew Resources                                                                   

TransMeridian Airlines, Lithia Springs G.A.

Manager of Crew Planning & Scheduling                                          

Atlas Air Inc. Purchase N.Y.

Crew Scheduler                                                                                  

Gemini Air Cargo.  Dulles, V.A.

Crew Tracker                                                                                      

Atlas Air Inc. Purchase N.Y.

Crew Scheduler                                                                                  

World Airways.  Dulles, V.A.

Air Traffic Control Teaching Assistant                                     

Embry-Riddle Aeronautical University.  Daytona Beach, F.L.

ACHIEVEMENTS

v  Consultancy & Project Management:

-       Airline Operational Consultant both on the Project Director & Senior Consultant level.  With Sabre Airline Solutions had achieved great success in providing value and positive results to many US Domestic and International Carriers across a spectrum of services including Passenger/Cargo Hub & Spoke and ACMI/Charter Operations.

-        

Founded and directed the daily operations of a company specializing in staffing and operational consultancy.

v  Collective Bargaining Agreements (CBA):

-       Has been a key member of and authored numerous initial and renegotiated Collective  

        Bargaining Agreements (CBA) as well as consulted on behalf of Air Carriers for                 recommendations on modifying CBA’s to allow for improved crew member         productivity and operating efficiencies.

v  Process Improvement & Systems Implementation:

-       Successfully built Teams to correctly flow with Company business models or align with newly implemented tools such as new computer operating systems.

-       Successfully utilized the tools learned as a Six Sigma Black Belt and implemented policies and procedures which improved overall operational efficiency and increased productivity with estimated savings in the millions.   

-       Implemented Company computer systems from RFI – full-implementation, including developing manuals and system operating procedures. 

-       Develop detailed plans and directed their application to prevent, reduce and recover from irregularities to achieve the highest degree of operational performance. 

-       Develop Standard Operating Procedures (SOP) and other manuals.

v  Startup Airlines, Operational Turnarounds and Airline Mergers:

-       Performed analysis, modeling & contractual recommendations for potential merger of a European National Carrier and its competitor domestic carrier.  Presented annual potential savings in the area of Crew Resource Planning of 100+M Euros annually.

-       Tasked as the Project Manager with establishing a new start-up domestic airline in the Republic of Yemen.  Responsible for all aspects of the planning and implementation including finance, commercial sales, distribution, IT, Operations, aircraft acquisition, investor relations and Airline Planning.

-       Performed airline operational turnarounds for a Mexican, German, Italian, Japanese and Chinese carriers with an average annual savings of $50+M.

v  Budget Responsibilities:

-       Responsibilities ranging from $20M-$750M for operational and support activities which included forecasting and achieving both capital / operational budgets. 

-       Has successfully and consistently saved in the range of $5M - $75M annually for every carrier that has been a part of either as a Staffed Employee or on a Consultancy Assignment.

v  Modeling & Forecasting:

-       Created a variety of models to help Crew Resources Teams better forecast future Crew Member Manpower requirements, determine impact CBA changes and daily internal staffing requirements.  Can build a model for any specific requirement.

-       Worked with various vendors to build new operational modules or improve current functionality to best suite the needs of the vendor or a specific customer.

v  Leadership & Management Style:

-       Create an environment where the Team can best use their abilities for the good of       customer/company.  This is accomplished by training the Team well, listening, motivating, evaluating and mentoring.

-     Adaptive: Ever changing based on environment or situation.

                        -     Lean: Breaking job functionalities and thought processes into their most                                                             simplistic form.  This allows the Team Member to better comprehend their role in                                              an organization and provides a roadmap as to how they can have a vital impact                                          on the overall goals of the organization.

v  Experience:

                       -   In addition to the following experience has held many cross functional operational roles                 from Crew Scheduler, Aircraft Scheduler, and Operations Controller through all levels of                     Lower/Middle Management including Crew Resources Director. 

                       -   Has in-depth knowledge of most major crewing systems on the market today. 

                     -   Has worked closely with the FAA in regards to FAR’s that relate to crewing and have                           always had a positive relationship and mutual respect.  I also have working experience of                  Mexican Aviation Regulations, CAP 371, CAAC, JCAB & JAR’s.

                       -  Possesses strong customer service background and truly believe that in aviation operational                        environment, customer service is the key to building a positive relationship with the                             customers and crew force to ultimately accomplish corporate goals.

Systems

* AIMS                                                            * MS Office (Word, Excel, PPT, Project, Visio…)   * WordNet

* SBS Maestro                                              * Lucent CentreView Supervisor                      * SITATEX

* Sabre Flite Suite (Borneman Products)               * OAG                                                                     * Adobe Acrobat

* Rocade Crew Planning Tools                                * Windows                                                            * CMS    

* Sabre AirCrews                                         *CIAO Crew System                                            *Flight line

* E-Trip                                                          * SkedPlus+                                                         * CrewBid

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