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Simpson Jorden
3241Lorden Drive Phone: 359.720.3590
Milford 73514
simpson.j58@gmail.com
Highlights of Qualifications:
·
Microsoft Certified Systems Administrator (MCSA) with Exchange Server
2003
·
HDI (Support Analyst)
·
ITIL
·
A+ (601-602) (701-702)
·
NET +
·
MCITP
·
SECURITY+
·
Proven ability to exceed company standards of individual productivity
and deadlines
·
Dedicated employee with nearly 10 years of service
Work History:
Advantage Staffing/Pegatron 7/25/2011-Current
- Replace Laptop and Desktop Motherboards
- LCD Screens
- Hard Drives
- Input/Output Boards
- Wi-Fi cards
- VGA cards
- Memory
- Update BIOS
- Reimage Hard drives
- Use RMA to Order Parts
- Trouble shooting
Insight Global 3/30/2011-4/15/2011
- Replace Monitors, Keyboards, and Desktops
- Change COM Ports
- Replace Network Cables
- Back-up User Files
- Replace KVM Switches
JP Morgan Chase, Sorter Operator 9/18/1999-4/30/2009
·
Strong ability to diagnose problems and determine if technical support
is required for various departments and equipment
·
Trained new employees on company policies and procedures for production
·
Part of an evaluation team to determine if equipment was appropriate
for production and reported any problems or issues to management
·
Provide assistance to other departments to ensure quotas and deadlines
are met while maintaining personal responsibilities
·
Accountable for accurately inputting commands for every production run
·
Run reports and distribute to all departments to show daily productions
Awards
·
Received “Faster than a Speeding Bullet” award for consistently
exceeding deadlines to ensure production runs are met and delivered on time
·
Received “Service Star” award for demonstrating leadership and
supporting company principles
Education:
University of Louisville, Louisville, KY
2007 – 2008
·
Microsoft Certified Systems Administrator with Exchange Server 2003
Sullivan University
Anticipated Graduation Date March
2012
GPA 3.80
·
HDI
·
ITIL
·
A+
·
NET+
·
MCITP
·
SECURITY+
Completed hands-on exercises, as
well as using VMware/Microsoft Virtual PC, for each MCSA/MCTS course for
Windows XP/Windows 7, Server 2003/2008 and Exchange Server 2003 including:
·
Installations, upgrades and configuration of Operating Systems
·
Strong knowledge and use of Active Directory
·
Implementation of DNS, DHCP
·
Setting NTFS and Share Permissions
·
Adding Users and Groups via GUI and Command Line
·
System and disaster recovery
·
Managing computers remotely
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