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Varena Dciman

2011 S Buenos Ferry, • Oregon, MA 30214 • varena.dciman88@gmail.com • 735.720.9024

Skills Windows thru 7, Windows 2000/2003/2008 Server, Red Hat Linux, IBM AIX, MS Exchange 2010, MS Office 97-2010 Suite including Access, Visio, Project, etc., Network Engineer, Systems Administrator, PC Technician, Desktop and System Admin, Telephone Install/Repair,  Printer, Copier  Install/Repair, configuration for network and scan to email.  Symantec AV Corp Server, Norton AV Corp, Norton Ghost (and other imaging software), Network monitoring tools including HP TopTools, Ethereal/Wireshark, NA Sniffer. PBX, VoIP, TCP/IP, NetBios, DNS, IPX/SPX, SNMP, WINS, Active Directory, VMWare, Citrix, RDS, SCCM 2007, SAN/NAS, HP WebJet Admin, Xerox Docushare and Device Manager Suite, Ultra VNC, Backup planning and disaster recovery planning, FTP Servers, DOS Scripts, Tibuktu (and other remote support and control tools).  Multi-vendor virtualization server and physical environments, familiar with hardware and software troubleshooting utilities Honest and loyal with excellent communication and organization skills, work well unsupervised or as part of a team. Intelligent, quick learner and thinker, hard worker, always open to new challenges, especially with the opportunity to learn; voracious reader with ability to focus as well as multitask, in an instant.                      Improvise, Adapt and Overcome. Experience
	2005-Present                                    Xerox Corporation                                                          Plaquemine, LA Account Service Engineer (ASE)  dedicated on-site at Dow Chemical   §  Repair maintenance and install of Phaser  printers and Mid-Volume copiers §  Maintain sufficient part inventory to meet contract required SLA levels of 4 Hour Response/Repair time for Level 1 devices and 4 Hour Response, Next Business Day Repair time on Level 2 devices n  Keep up to date with Dow Specific applications and changes n  Provide excellent, professional customer service and follow through n  Keep up-to-date inventory in 4 Proprietary systems, and report all part usage and time in 3 Proprietary systems and Blackberry/Laptop n  Remote Monitoring of Print/Copy/AIO devices via Xerox Device Manager Server n  Maintained control and setup of user accounts in specific applications, or functions/features on the networked print device 2004-2005                                     Digimarc ID Systems                                                   Baton Rouge, LA Assoc. Director of State Operations - Louisiana n  Managed 4 techs in maintaining, repairing and monitoring state Driver’s License and Motor Vehicle Registration Systems. Complied with contract on 4 hour response to 92 statewide sites n  Monthly reports for upper  management on repair, equipment and  consumable levels n  Configured servers for installation of new PTAs (Public Tag Agents) and oversaw rollout and training for new agents on equipment and operation n  Level 1 & 2 Help Desk support to end users and in-house technicians n  Repaired, installed,  maintained Atlantek 85DS Color Photo Card Printer, Datamax W-6308 thermal printer, Olympus C-3000 Zoom, HP Workstations w/ RAID 1, 2 Dell Server 2000 and IBM Windows 2003 Server, Symantec Corp AV Server n  Responsible for maintaining consumable levels throughout the state and ordering appropriate quantities each month to maintain 3 month inv n  Remote repair and upgrade of in-field workstations through VNC, Bulletproof FTP and DOS Scripts 2003 - 2004                                   The Baton Rouge Clinic, AMC                                    Baton Rouge, LA IS Telecommunications Analyst n  Responsible for daily maintenance, monitoring, troubleshooting, repairing and administration of Nortel Meridian 1 Option 61C PBX, CallPilot voicemail system, ACD queues and approximately 500 digital and 150 analog drops n  Staffing the help desk to troubleshoot user problems on over 150  XP\2000  PC workstations and over 300 HP dumb terminals connected to IBM AIX, SCO UNIX, Novell Netware and  Windows 2003 servers n  Researched new phone vendors, services, and negotiated contract  saved company $96,000 in yearly telephone fees n  Vendor liaison between CIO and equipment vendors n  Repair, maintenance, upgrade and installation of laser and dot matrix printers.  Fax machine installation, troubleshooting and repair. n  Implemented database to compile ACD reports for analysis, replacing old printed and hand collation method  1999-2002                                     R. W. Day & Associates                                               Baton Rouge, LA Network/System Administrator and IT Professional n  Worked on 2 person IT team in establishing an IT Department to oversee maintenance, monitoring, installation and upgrade of 55 employee workstations;  troubleshooting internet connectivity for over 800 resident computers; administration, upgrade, monitoring and expansion of current LAN/WAN infrastructure; research, recommend and install new security, network, software and computer equipment n  Responsible for putting together training manuals on troubleshooting techniques and procedures; staffing help desk; setting up  e-mail and ftp accounts for new employees and functional user terminal services account n  Assisted employees throughout company (6 locations) with computer problems, such as printing, internal network problems, viruses, MS Office, proprietary applications, and remedied related problems.  Assistance provided was both technical and non-technical. n  Installing network cards, making patch cables, configuring hubs/switches, all actions required for network access, including adding new network drops n  Diagnosed/repaired telephone lines within the apartment, outside the apartment, and tracing back to the PBX facility using punchdown tools, tone probe and buttset n  Completed installation of two 5-computer labs for residents operating Windows XP with a networked HP LaserJet printer.  Utilized Drive Image to rollout similar software setup on all computers as well as Deep Freeze for maintaining computer integrity, stability and availability 1997-1999                                        Louisiana State University                                          Baton Rouge, LA IT Technician n  Member of 5 person team with responsibility for 125 classrooms with 1 podium per classroom n  Fabrication and installation of in-classroom computer podiums which integrated a PC with digital video projectors, ELMO system, LAN and internet connectivity, multimedia presentation equipment and electronic/physical security of podium and equipment n  Team was responsible for campus wide rollout of upgrade to Win 2000 workstations from  NT
Education
	2002-2003                       University of Phoenix                                                                          Online n  Completed 12 hours towards B.S. in IT 1991-2002                             Louisiana State University                                             Baton Rouge, LA n  Completed 68 hours towards B.S. in ISDS
Certifications and Memberships
	MCP (Microsoft Certified Partner) CompTIA Network +  ID#COMP001222529944 CCNA (in training) MCITP Enterprise Server Administrator 2008R2 (in training) HIMSS (Healthcare Information and Management Systems Society) through 10/12 NaSPA (Network and Systems Professional Association) TWIC card through 7/2013 Security Passport from Louisiana Safety Council OSHA Certified through 11/12 Xerox Certified Printer and Copier Service Engineer Xerox Silver Performer Award 2008

e-mail: LEHMAN.GENE@Yahoo.com

37306 N Red Oak Dr • Prairieville, LA  70769 • Phone 225.236.2472

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