Process Improvement Data Analyst Sample Resume Format in Word Free Download -->

Process Improvement Data Analyst Sample Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download

Charles Goli
Mobile Phone: 559-779-9588

E-mail: goli_charles5@gmail.com



WORK EXPERIENCE
Process Improvement Data Analyst                         May 2011 – present
Parkview Medical Center | Pueblo, CO

I create databases which organize and import data from various sources to allow for easier reporting.  I also create databases to track workflow for various processes.  I publish Score Cards to show daily statistics for various areas of hospital.  I also maintain my department’s SharePoint site.  I also perform audits, assist with training, and perform other duties as assigned.


Reporting Coordinator                                                          February 2000 – May 2011
Receivable Management Services | Pueblo, CO

I am currently in charge of fulfilling the reporting requirements for my office. In this role, I have created several databases to automate this reporting. In addition, I am also the team leader of a small team of associates who do back office tasks in the accounts receivables environment, including the processing of credit applications and cash applications work.  I also assist the supervisory staff, handle other administrative requests, and help with IT/desktop support. I have developed 2 programs designed to attract talent to my company - a supervisor trainee program and an internship program. I am also involved in new account setup in our outsourcing environment. I have in the past overseen approximately 25 associates working outsourced accounts receivables. I prepared and maintained account statements, researched and resolved disputes, account reconciliation, decided portfolio distributions, prepared reports for internal and external customers, worked with internal and external customers, led and/or participated in conference calls with internal and external customers, and performed quality reviews on associates. Throughout my career, I have handled accounts up to $2 billion and used various accounting software such as SAP, Oracle, and PeopleSoft. I also handled human resources issues such as scheduling and disciplinary action for my associates. In addition, I have also had experience in training new associates, order releasing, and cash applications. I received my first promotion 5 months after I was hired, was promoted to team leader after a year, and then promoted to Supervisor in October 2002. In addition, I have developed many of the training materials that are used by my whole team. I also developed and presented 2 brown bag lunch seminars attended by associates for my entire department. I also presented at one of my department's meetings. I was nominated to my company's President's Council of Leadership for 2002 and 2005. In 2005, I relocated to Pueblo, CO, to help open a new office. I have helped with hiring associates to staff the office, training these associates, and helping with both associate and new account setups.

Customer Service Representative                            February 1999 - February 2000
Firstrust Bank | Allentown, PA

My primary responsibilities were processing customer transactions such as deposits, withdrawals, transfers, and loan payments. My other duties included reconciling the branch’s paperwork totals to the computer totals, filing, answering phones, and various miscellaneous duties.

Unit and Pricing Team Manager                               January 1997 - February 1999
K-mart Corporation | Allentown, PA

I began at K-Mart as a Sales Associate running a cash register, helping customers both in the store and on the phone, and stocking shelves. I was promoted after a year to the position of Unit and Pricing Manager. My duties included changing regular, event, clearance, and competitive prices; making sure advertised prices scanned correctly; overseeing sale sign placement and removal; backing up other department managers; and helping in other areas of the store such as supervising checkouts, running layaway, and working the Customer Service Desk.


EDUCATION
Dickinson College | Carlisle, PA                                                                     1992-1993
Some coursework completed, did not graduate.
I attended Dickinson College my freshman year before I transferred to Lock Haven University for financial reasons. While at Dickinson I tutored local high school students and participated in the orchestra and brass ensemble.
Lock Haven University | Lock Haven, PA                                                     1994-1996
Bachelor’s Degree received.
I graduated Summa Cum Laude from Lock Haven with 2 Bachelor's Degrees, one in Latin American Studies and one in Spanish. My GPA was 3.822. In addition to making Dean's List all semesters, I also received the honors of Phi Kappa Phi, the National Honors Fraternity, and Alpha Mu Gamma, the National Foreign Language Honors fraternity. I was the historian of Alpha Mu Gamma in 1996. I also participated in Band and Tau Beta Sigma, the National Band Sorority. I held the offices of President, Vice President, Treasurer, and Recording Secretary at various times during my 2 years in Tau Beta Sigma as well as serving as the Nominations Committee Chairperson at the 1996 District Convention. In addition, I also tutored other students in Economics.
Parkland High School | Orefield, PA                                      Graduated 1992
I graduated from Parkland High School with a 3.9 GPA. I received various honors while there, including Honor Roll and National Honor Society. I also participated in band, Latin Club, and helped train the Scholastic Scrimmage team.

SKILLS
Microsoft Word
Intermediate
PowerPoint
Intermediate
Oracle
Intermediate
SAP
Intermediate
Access
Intermediate
Excel
Expert
SQL
Basic



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