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Nicole Valfin
49 Mount Hood
Parkdale, WA 21233 valfin_nicole21@yahoo.com 312-311-8751
Information Technology Manager
With extensive experience in E-mobile Technology,
promoting wireless functionality and using new technology towards greater
productivity.
Areas of expertise include:
* Carrier Product Sets * Inventory Management * Server Management * Cost Containment
* Market Data Service Offerings * Product Selection * Contract Management * Billing Approval
* Vendor Selection
PROFESSIONAL
HISTORY:
Wells Fargo Bank,
Charlotte, NC
Mobile Systems Engineer -
Consultant, September 2011 to January 2012
·
Supported internal engineering teams in the
built out of a Good for Enterprise deployment.
·
Worked directly with LOB to assist in
requirements gathering.
·
Assisted in the Design and Deployment of Good
Mobile Messaging.
·
Provide operations support to assist in the
creation of ongoing support models for Good Mobile.
·
Responsible for day to day support for iOS devices.
·
Provide the log report to management every
week with all various problems with iOS devices.
·
Helped with documenting, deploying,
supporting, managing, implementing, and making recommendations around a Good
Mobile Proof of Concept (POC).
Innovative
Operating Systems, Fairview, New Jersey
Data Input Manager, February
2009 to August 2011
·
Data entry of purchase orders for national
vendors into retail distribution software.
·
Applying for commercial credit decisions
through factoring banks and companies.
·
Creation of picking lists and invoices for
processed shipments.
·
Maintaining of both product information and inventory
in the software database.
·
Coordination of delivery logistics for both
incoming and outgoing shipments.
Bear Stearns / JP MORGAN CHASE, New
York, NY
Wireless
Administrator, April 2002 to December 2008
·
Designed
and built Bear Stearns’ entire wireless infrastructure, leveraging emerging
BlackBerry and Treo /PDA technologies.
o
Presented
the business case to senior management and oversaw the work flow design and
chargeback methodology design.
o
Bear
Stearns has since deployed 4,000 BlackBerry and wireless PDAs globally.
·
Analyzed
business process, identified roadblocks, documented operations, cut wireless
group’s daily work flow by 50% while reducing errors and improving finance
chargeback allocation.
·
Train
Help desk employee as level 1 support for BlackBerry and PDA devices.
·
Give
basic training to end user on how to use the BlackBerry or any PDA device.
·
Work
very closely with desk top support and train them also on basic troubleshooting
on BlackBerry as well as for management console.
·
Train
employee in London and Asia
on how to use BlackBerry management console and basic trouble shooting for
BlackBerry while end user is on road.
·
Responsible
for wireless messaging for 4000 users globally (USA ,
ASIA and LONDON).
·
Evaluated
business requirements and managed external RFP with various vendors (RIM,
AT&T, Verizon, and Sprint).
·
Wireless services provisioning, vendor
management, and process controls including BlackBerry and Good Mobile Messaging
devices, mobile unified communications, pagers, cell phones, and calling cards.
·
Designed
and deployed wireless solution based on BlackBerry Enterprise server 4.0 that
met Bear Stearns’ security, auditing and reporting requirements.
·
Hired,
trained, and managed team of four wireless technology specialists responsible
for day-to –day support of the environment.
·
Gathered
feedback from end user community and prepared wireless strategy roadmap
detailing new features and capabilities.
·
Tested
and implemented various Market Data Software to work on BlackBerry handhelds within
the company BES environment.
·
Worked
with development teams to test and approve new wireless applications.
·
Responsible
for all purchasing, deployment and training of end users.
·
Developed
company’s wireless policies to maintain quality standards and provisioning
guidelines.
Data Communication Analyst, November
1998 to April 2002
·
Responsible
for ordering data circuits including T-1’s, ds3’s, Frame Relay circuits, ISDN
and Auxiliary Dial lines.
·
Y2K
project member: Ordered and implemented all circuits for clients
·
Troubleshoot
circuit outages, missed/late circuit install, install equipment
·
In
charge of dispatching Racal technician for all various installations
·
Prepared
and published report daily to and for the managers
·
Worked
very closely with relationship manager on each project
Bridge Information Systems
December
1985 to November 1998
Assumed
position as Senior Customer Service Representative in 1986, subsequently
promoted to
Project
Coordinator in 1989, and ultimately promoted to Sales Coordinator in 1995
·
Performed customer service on installed
products.
·
Processed and monitored new sale orders
and revenues.
·
Replied to customer inquiries and
rectified problems.
·
Ordered data circuits and backup lines
for business sites.
·
Reported and fixed line outages with
telephone companies.
·
Informed management of order status and
customer correspondence.
·
Instructed and Coordinate technicians
to prepare schedule to visit sites.
·
Implemented Alpha/Beta process in
accordance with type and length of test.
·
Attended customers and arranged site
surveys to order necessary Telco lines and shipping equipment.
·
Upgraded all data circuits, software,
and hardware.
EDUCATION:
SYSTEM
PROFICIENCY:
Microsoft Office, BlackBerry Management
Server, and GoodLink Management Server.
Test ISDN backup and POTS lines.
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