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MCI Telecommunications Boston, MA
1994 – 1995
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Patricia Letner
4021 Silver Spring, Phoenix SA 20021
Cell:
395-702-1122 ·
letner.p220@gmail.com
Marketing Sales Support
Analyst Team LEAD
Competitive
Trending & Analysis · Customer Service &
Support
Ø Self motivated, detail-oriented professional with diverse background
in professional support services, competitive marketing analysis, customer
relationship management, project and product management and billing support.
Ø Team leader with proven ability to collaborate across business
functions to provide comprehensive sales and customer service support.
Ø Proactive problem solver skilled at distinguishing discrete aspects
of problems, developing targeted strategies, and delivering highly accurate
reports.
Ø Effective communicator with strong background in training and
development.
Ø
Technical skills include Microsoft Word,
Excel, and Power Point. Verizon Business proprietary systems, CARMS, NCAP,
OCIS, LENS and other carrier GUI interface systems.
Professional Experience
Math
Consultant
Decatur, GA 2011
- Present
Math tutor helping elementary and middle
school students achieve their math potential as measured by improvements in
their math grades in school or improvements in standardized test scores. Work
with students who are struggling in math to help them with their critical
thinking skills as well as problem solving skills.
Verizon Business / MCI Telecommunications, Alpharetta, GA 2000
– 2010
Marketing
Sales Support Analyst / Team Lead – Complex Solutions
Provided full project and product management
for corporate and Fortune 500 companies nationwide with revenue of 300M+.
Supported the sales team in generating revenue streams from new and existing customer
accounts through competitive trending analysis by obtaining other Carrier
reports to determine profit-maximizing alternatives, and cost-saving solutions.
Performed competitive data analysis from various internal and external
resources by extracting and assembling sales data and other account metrics.
Reviewed tariffs to ensure that state and local taxes were billing correctly.
Reviewed customer contracts to ensure that they were receiving the correct
price for their services. Sent daily analysis findings and reports to
respective sales account teams allowing them to use them in business planning
to close customer sales. Served as the liaison between the sales team, regional
operations group and sales support managers.
·
Analyzed data manually as well
as with the newly created automated system
·
Collaborated with cross-functional
sales teams to determine overall portfolio strategy, perform data gathering and
synthesis, and identify key business solutions.
·
Conducted audits of data
trending reports.
·
Trained cross-functional
personnel to use telecom websites and export information into Adobe, MS Word,
and Excel to deliver historical data for sales trends and projections.
·
Resolved recurring inaccuracy
by streamlining operations to eliminate need for data analyst to manually
analyze data.
Team Lead:
·
Mentored and trained new data
analyst; created new hire training manual.
·
Led 10-member data analyst team
on product line analysis for the telecommunications industry
·
Coached and developed team
skills through quality control of trending analysis reports.
·
Assigned team members projects
and task from project queue.
Café Plaza, Atlanta, GA 1996
– 1999
Co-Owner / Manager
·
Managed day-to-day site
operations.
·
Procurement of goods and
services with food vendors.
·
Managed inventory levels to
ensure Line of Business needs were met.
·
Analyzed recipes to determine
food, labor, and overhead costs and to assign prices to various dishes.
·
Hired and trained staff;
developed menus far enough in advance to ensure supplies could be ordered and
received in a timely manner from various food vendor services.
·
Prepared documentation, such as
daily menu production, quality, and cost control reports.
MCI Telecommunications Boston, MA
1994 – 1995
· Product Coordinator (Branch Sales Office)
Analyzed and
reported branch sales, installs and disconnects. Tasked with completing customer
move, add, and change orders (MACD). Researched Billing issue for corporate
customers and issued credits through MCI’s billing system via CARMS/CABS. Maintained
accurate profiles for clients and employees.
Education
University of Iowa, Iowa City, IA
Degree:
Bachelor of Business Administration (BBA) – Marketing
ADDITIONAL KEY WORDS
Verizon Business, MCI
Telecommunications, A.C. Nielsen, Marketing Support Analyst, Sales Support
Specialist, Account Coordinator, Client Support, Sales Information Analyst,
Research Analyst, Billing Support
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