Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Education
Download Resume Format
Grefen Beaty
112 Fanaton ~ Silver Spring, GA 15210
Results oriented leader with comprehensive business and
technical background
Career Summary
IT professional with proven expertise in supporting-and
optimizing performance of- workstations, peripherals, operating systems,
network, systems, hardware, and software; including installation,
configuration, and preventative maintenance. Resolved network connectivity
issues. Provided service-focused technical support-both remote and onsite- to
achieve effective troubleshooting, effective resolution of issues, and maximum
costumer satisfaction. Completed projects on schedule. Exceptional communication
skills. Able to quickly grasp and adapt to new concepts, technologies, and
environments.
Technical Skills
Software:
Microsoft Office 97/2000/2003/2007; Microsoft Project, Symantec Anti-Virus,
Imaging Software-Ghost, Drive Image; Partition Magic, Checkpoint, Remedy, Jira,
Netmeeting, Remote Access, PC Anywhere, Active Directory Lotus-Notes ,
Firewall.
Hardware/Special
Systems: Preventative Maintenance:
Desktop/tower/laptop Computers, Printers, Scanners, Smart Phones, Cisco
Switches.
Operating Systems/Server:
Windows 95/98/NT/2000/XP Professional/Vista, and 7; Novell Netware 5.0-5.1,
Linux- Gentoo, RedHat & (+).
Network/Protocols:
FTP, TCP/IP, ISDN, Telnet, NetBEUI, NetBIOS, Network Installation, SAP, Outlook
2000, Novell GroupWise 5.5 &6.0 (E-mail)
Networking:
Windows 2000/2003 Server; Network (Configuration, Support, Management, Security,
Testing), LAN Desk, WAN Desk, Proxy Server, Cisco Works,
VMWare
Professional
Development
CompTIA
A+, CompTIA Network +, Microsoft Certified Professional (MCP XP),
Cisco Certified Network Associate (CCNA) Network Administrator Specialist
(NAS),
Maintenance
& Repair of HP/DELL/IBM Systems
Professional
Experience
LOCKEED MARTIN (ADVANTAGE TECHNICAL)
Computer
Technician
12/20011-02/2012
- Project
updating HP Elite Book- 8460p Notebooks
- Removed
(generic) smart card reader assembly and updated with current smart card
assembly.
- Flashing
Bios on all notebooks with USB flash-stick.
- Disassembling
and reassembling of 2000 notebooks after installing specific updated
hardware.
ST. MARY'S
SCHOOL
08/2010-07/2011
Technical Analyst/Network
Administrator Specialist
- Upgraded,
repaired and maintained computer hardware and software for Windows 2000 /
XP- Pro(SP-3) based PC'S in classroom/lab areas as well as administering
HP Laser printers via HP Desk-Jet.
- Administered
e-mail /personal profile accounts as well as printers on a LAN based
platform.
Responsible for providing first and second level LAN support for all PC users in a Windows 9x/XP environment
VIRTUA
HEALTH SYSTEMS (GETWELL
NETWORK)
11/2008-7/2010
Account Engineer Manager
- Supported
the PatientLife System (PLS) and associated equipment at all Virtua Health
Systems locations. Primary Getwell Network (GWN) point of contact for
on-site troubleshooting, hardware/server maintenance (routers, switches
and modems) and inventory tracking.
- Performed
monthly audits of system/server functionality.
- Coordinated
the training of nursing/staff and information systems services to ensure
that there is a high level of support, satisfaction and engagement within
the system.
- Participated
in all weekly and monthly routine account status calls/meetings with
Senior Account Manager and Regional Director as well as weekly phone
conference engineering meetings.
- In
coordination with the GWN team, maintained the information in the
Checkpoint and GWN Knowledge Base.
- Covered
after-hour calls one week every month for Virtua in accordance with the
on-call schedule and respond to Level one/two issues utilizing ISDN
protocol.
- Provided
direct management of three GWN Account Technicians.
Accomplishments:
- Led
turnaround of $1.0 M project by undertaking comprehensive testing process
improvement initiative; delivered project three weeks ahead of schedule.
- Saved
$570,000 by leading effective negotiations with top-tier venders.
- Project
manager for small to large projects, from installing six computers and
software applications to upgrading 950+ Networked (Configuration,
Support, Management, Security, Testing) computers for four health
facilities.
Account Technician
- Supported
patients, hospital staff, and GWN associates in basic use and support of
the PLS system and televisions; provided on-site troubleshooting hardware/
server maintenance (routers, switches and modems) as required within the
timeframe of the Service Level Agreement (SLA).
- Facilitated
and performed appropriate system and server maintenance.
- Maintained
inventory and provide or facilitate timely repair of components, logging
all RMA equipment on a Hardware Inventory form on Shared Drive w/date
shipped.
- Supported
the integration of the GWN system into the patient care process.
- Assisted
with TV and system implementation as needed/requested.
- Covered
after-hour calls one week every month for Virtua in accordance with the
on-call schedule and respond to Level one issues.
- Provided
superior, courteous and professional assistance during all external and
internal interactions.
Accomplishments:
- Set
up all facilities lobbies with PLC systems and TV's for patients and their
families.
- Received
commendation from the Vice President of Operations of Berlin Hospital for
work done.
TECH DATA (PROTOCALL
STAFFING)
11/2007-04/2008
Computer Technician II
- Provided
customer service and troubleshooting of software and hardware problems
both on-site and remotely.
- Upgraded
and repaired computer hardware and software on PCs and Macs.
- Maintained
Windows 98, 2000, XP, and Vista computers.
- Provided
custom solutions to customer's needs concerning technology.
RIMTEC (SUPREME
STAFFING)
03/2006-07/2007
Pilot Line Technician
- Responsible
for processing Research and Development formulations/samples from weighing
raw materials,
mixing, processing, and packaging finished pellets for shipping samples.
COMPUCOM,
INC
10/2003-11/2005
Logistics Administrator/Computer Technician
III
07/1997-01/2002
Logistics
Administrator
- Provided
software/server support for the Configuration Department.
- Responsible
for the configuration and imaging of custom and generic systems with the
support of ISDN technologies.
- Coordinated
with management and quality control assurance team the different policies
associated with ISO 9002.
- Coordinated
with AIS Engineering Lab on pre-configured images to be used for various
customers in conjunction with Proxy servers.
- Responsible
for stored library of diskettes; (300) images for vendors on (3,000)
diskettes.
- Checked/performed
maintenance to AIS servers hardware (routers, switches and modems) in
computer control room
- Utilized
UNIX scan guns for the logging of Asset-tags, diskette images and pc
hardware.
Configuration Technician III
- Back
up Team Leader while on First and Third Shifts.
- Scanned
and entered data for all components (Mini-tower & Desktop). Familiar
with IBM, HP, Dell, & Compaq.
- Installed
each PC with hardware/software at default or to customer specifications.
Including all interconnect components as well as checking Network
Security, Management and Testing.
Accomplishments:
- Compucom's
Spirit Award (Dec. 2000) – Given for hard work and dedication.
- Employee
of the Month (June 2000 and Dec. 2001)
- Unisys
Award; (April 2000) by Vendor for completion of Phase 1 & 2 of Compaq
Computer Project; (50,000) sys.
COMPUTER AID, INC (WYETH
PHARMACEUTICALS)
01/2003-06/2004
Help Desk Analyst II
- Supported workstation hardware
and software including technologies such as laptops, desktops, printers,
telephones, networking (Support, Management, and Security), Microsoft
Windows, Office products, Checkpoint, VPN, Remote Access, Remedy, Email
(MS Outlook), Novell, Console One, Active Directory, VPN, Windows Operating
Systems and Lotus Notes.
- Worked "Core Desk"
(600 +) calls daily, (50 +) calls per analysts with a (97%) resolve rate
within a (10) minute time limit.
- Provide technical support for
users in both non-dynamic and dynamic local user environment
- Escalate incidents to proper
groups to resolve issues in a timely fashion.
- Follow security protocols when
supporting system wide applications.
Education
Camden
County College
Network Administrator Specialist (NAS), 2002
CompTIA A+, CompTIA Network + Certification, 2000
Kingsway Regional High School
High School Diploma, 1987
Gloucester County Voc-Tech
Computer Aided Drafting and Design I & II (CADD I & II), 1987
Download Resume Format
.JPG)
0 comments:
Post a Comment