Senior Customer Service Representative Sample Resume Format in Word Free Download -->

Senior Customer Service Representative Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Dalia  Hall
Dalia@Gmail.com
Cell Phone: 203-953-9876 Sunshine Circle
Bridgeport, CT 06001

Summary: A dedicated Customer Service/Administrative Assistant with over 10 years’ experience providing an important service to both the customers and the company by providing great customer service.

Temporary Assignments: 2010-Present Page 2

Tech Depot-an Office Depot Company                                                          Trumbull, CT 8/99-2/10
Senior Customer Service Representative/Receptionist
Receptionist
•Answered 4 line Phone System
•Greeted Clients/Couriers
•Clerical duties Filing/Mailing-Shipping/Sorting
•Special Assignments (MS Word or Excel)
Senior Customer Service Representative
•Handled high call volume on product inquiries, order tracking, billing questions, payment information, order entry (maintained and exceeded Average Order Value)
•Responded and resolved customers related issues via phone or email
•Provided shipping quotes for freight orders (pickup/delivery)
•Contact Vendors to actively pursued merchandise return authorization
•Trained new hires on phone etiquette and how to respond to customer inquires
•Filed lost shipment claims with carriers on lost shipments
•Worked with other department and vendors to verify product availability and shipments
•Received numerous compliments from customers, peers, vendors and management

International Presence Corporation                                                                 Stamford, CT 10/98 - 3/99
Administrative Assistant
•Assisted customer with tracking of orders or adjusting of orders
•Received incoming calls and directed them as needed
•Data Entry of incoming orders
•Maintained record of shipping log in Excel
•Made collection calls to customer with outstanding balances
•Prepared quotes on licensed Presence Software
•Created FedEx/UPS Shipping 
USA Resume
 for daily shipments

Color Express/Express Communications                                                       Norwalk, CT 7/95-5/98
Office Assistant
•Handled all incoming calls
•Greeted Clients
•Prepared invoices for completed projects of pre-press work
•Bookkeeping - posted all incoming check to proper account
•Filing/Sorting of completed jobs and invoices
•Maintained, ordered raw material and office supplies
•Prepared mailers of sample pre-press work
Computer Skills
MS Word * Excel * Outlook * Great Plains * PowerPoint *
Ms Works*  FileMaker Pro (MacIntosh)
EDI  *ASN (Purchase Orders & Confirming)

Education:
Housatonic - Bridgeport, CT Major: Communication/Journalism
Katherine Gibbs-Norwalk, CTCertificate: Administrative Assistant
Education2Go.Com Certificate of Completion: Medical Administrative Assistant


Various Short-Term Temporary Assignments

Department of Social Services New Haven August - Present
File Clerk
❖Filing/Sorting/Purging

City of Bridgeport August - 2012
Barcoder
❖Barcoding new book
CPP
CustomerService Representative July - 2012
❖Entering PO's via EDI
❖Confirming PO's via ASN
❖Filing/Sorting/Storing
3PL
OrderEntry May - 2012
❖Entering in mail orders

Ledgercare
Data Entry Clerk April - 2012
❖Entering client bank statement

Healthnet
Customer Service Representative November - 11
❖Answering incoming calls and transferring to Open Rep

Neopost August -September 2010
Data Entry Clerk
❖Updating client database with new address from returned mail

People's Bank
CustomerService Representative July - 2010
❖Answering incoming calls and assisting clients with concerns about their account

References available upon request


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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