Production Support Contractor Sample Resume Format in Word Free Download

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Education
DeVry Institute of Technology, Bachelors of Professional Studies in Computer Information Systems  
Grad: July 2004/GPA: 3.07

Computer Skills

- SQL Server 2005	- Visual C++	- Linux	- Windows Server	- ION
- Oracle	- MYSQL	- Jira	- C#	- CVS
- Sybase	- Reuters	- ITRS (Geneos)	- Auto Sys	- J2EE
- Aqua Studio	- MS Office	- Risk Apps	- Tomcat	- Calypso
- Bloomberg	- Wiki	- ECN	- SharePoint	- ETL
- Remedy	- UNIX (Solaris)	- Trading/Sales Execution/Blotters

Summary
I have worked as a contractor for the past 6 years.   I have worked on the trading floor supporting Front Office, Middle Office and Back Office personnel, this includes trade capture, trade amendments, settlement and I have also worked as a developer at Clayton Holdings and Axiom Software LTD.   I have experience with incident management, project management, releases, configuration, test plans, on-boarding, bug tracking and reporting, monitoring systems, SQL databases, UNIX and Linux Servers, FXConnect, FXALL, FXStream, EBS,  and ticketing,

                                                              

Work Experience                                

BNP Paribas                                                                                             Jersey City, NY               July 2011 to Oct 2011

Back Office REPO Production Support Contractor

·          Provided first/second line application support including troubleshooting issues, leading technical investigations and supporting mission critical platforms.

·          Troubleshoot REPO settlement trade incidents for ICI/IMPACT (REPO).

·          Front Line communication with the development team.

·          Liaised with internal development teams as well as vendors to report on incidents requiring software changes.

·          Produced and maintained knowledge base and documentation for WIKI implementation.

·          Formulated solutions to reduce issue impact on the business users.

·          Forged relationships with internal clients to understand and address their needs.

·          Liaised with the vendor Broadridge for irresolvable issues and system breaks.

·          Troubleshoot and research possible product bugs or failures.

·          First point of contact to resolve all problems via phone and email.

·          Log and track all user related issues and work requests.

·          Troubleshoot issues with internal reporting systems         

·          Interface with the APAC teams

                             

Nomura International Securities                                                                                              New York, NY                 October 2010 to March 2011

Front Office Fixed Income Business Analyst/Production Support Contractor

·          Supported REPO, Securitized Products, Rates, and the Credit desks.

·          Supported the lifecycle of trading, sales execution and risk management systems.

·          Tracked and scheduled application changes using virtual change request.

·          Completed requirements analysis and process verification with business heads and developers

·          Updated user manuals with new application implementation.

·          Liaison with Middle Office teams for booking trades.

·          Liaison with ECN teams to have Omgeo, TradeWeb and Bloomberg setup on user’s computer.

·          Utilized JIRA and other incident management tools to track issues to resolution.

·          Liaison between FO Sales and Trading, MO and BO development teams, and help desk during new salesperson application setup and rollout. 

·          Helped with training sessions with salespeople and global heads and customized views of risk management system.

·          Created and updated wiki pages with new and reoccurring issues.

·          Performed Quality Assurance of the systems with regression testing and Sunday checkouts after production releases.

·          Utilize UNIX commands check process, logs, directories, copy files, and check system performances.

·          Utilized a virtual private network to perform weekend support for outages and checkouts, if necessary.

·          Troubleshoot desktop/display issues, installation/configuration, connectivity issues, trade break issues, sales revenue calculation, data flow issues, how to questions

·          Enforced application security by adding, revoking, or maintaining user entitlements with security analyst  and business managers’ approval

·          Created Pivot Charts for analyzing sales revenue numbers – utilized Microsoft Excel, Word and PowerPoint

·          Utilized relational database(SQL, DB2, Sybase) and basic SQL syntax to generated daily ad hoc reports with for the Middle Office Sales Team

·          Coordinated discrepancies with Sales/Mid-Office and initiate amendments to trades as needed

·          Familiar with application infrastructure – DSG, AutoSys

·          Organize weekly meetings for updates on project updates and assignments.

Citigroup                                                                                                                           New York, NY                     April 2010 to October 2010

Front Office CDS, Bonds Trading, Pricing/Risk Support Contractor

·          Support  a mission critical C# Bond and CDS trade processing system, and a risk  systems

·          Support High Yield, High Grade and Distress, Counterparty Credit Risk, Correlation and Emerging Markets traders

·          Support CDS and Bond pricing and market data engine

·          Liaison with E (electronic) trading team to install various ECNs on the traders’ machines and support STP broker trader trade flow and to troubleshoot trade flow outages, or incidents.

·          Rolled out various ECN applications such as ( MarketAxess, Citi Velocity) and liaison with help desk to install Bloomberg

·          Worked with MO and Back Office to support  flow of different CDS and Bond trades(step-ins, allocations, Full/Partial Unwinds or terminations), as well as position, missing books, firm accounts and PnL publishing, static data publishing trade flow.

·          Utilize Jira and other incident management tools and ticketing systems to track incidents to resolution.

·          Resolve missing or miscalculated CDS risk and notional values, bond position issues and PnL calculation issues.

·          Liaison with technology teams for desktop/display issues, trade reference data issues, application connectivity issues, installation/configuration for rollouts to entire desks. Setup and configure user applications with books, layouts, filters and trade activity rules from approvals to sanity checks

·           Liaison with MO/BO business and technology teams to create and give access to firm accounts, or trade books and troubleshoot trade performance processing issues with detail step by step solutions

·          Managed and headed multiple daily or weekly application production deployments and checkout projects for the trade and risk management systems

·          Liaison between FO, MO and BO development teams, project managers, business managers, UNIX teams, Help desk, Infra, DBAs, Business Analyst any given day to in order to provide the best support to the traders.  

·          Reran and escalate AutoSys job failures to batch processing team

·          Ran incident management calls when outages occurred

·          Documented common issues and procedures for team’s perusal or reference on internal wiki pages

·          Utilized SQL Server, Oracle, Sybase database for querying  and generating of trade and CDS prices detail reports

·          Performed dummy trades in the UAT environment with dummy books, CDS Curves, Cusips EV, Sales/Trader/Broker, different trade types – step-ins, allocations, swing trade, or internal trade, monitored different trade blotters in the process, approve/affirm trades.

·          Worked with Business Unit Managers get new user application access information and functionality for ecommerce applications, counterparty application, position keeping and P&L applications. Enforced application security by adding, revoking, or maintaining user entitlements with security analyst  and business managers’ approval

Royal Bank of Scotland (FX Sales and Trading)                                            Stamford, CT                                               May 2009 to April 2010  
Front Office FX Spot, FX Forward, HFT Trading and FX Sales Production Support Contractor    

·          Supported a mission critical VB and C# Forex Trading, position keeping, deal capture, and P&L system production environment.

·          Supported G11 and Emerging Markets traders

·          Supported Ecommerce Applications(RFQ, Fixed Pricing and Streaming price systems)

·          Supported FX Pricing market data engine

·          Supported an EBS API application that is used for connecting to the market for prices and booking trades

·          Supported STP-ing trade, position publishing, static data publishing, FX rates processing application

·          Utilized Jira and Remedy ticketing System

·          Raised incident requests and managed change management request tickets

·          Reran and escalate AutoSys job failures to batch processing team

·          Planned capacity for disks on windows server and UNIX server with the infrastructure team

·          Utilized Windows Server and UNIX/Linux servers with putty tools, utilize UNIX commands to check logs, disk space, directories, copy files, and check system latency performances.

·          Escalated major application issues to various development teams

·          Acted as liaison between various teams like Credit, Spot Desk, Forward Desk, HFT desk, Middle Office, Back Office, development, System Access Team, Infrastructure, DBA, UNIX and IT Service teams to resolve complex issue and outages

·          Worked with Front Office and Middle Office for manually rekeying of unbooked trades

·          Worked with internal and external clients – received calls and remedy tickets for user and application, desktop/display issues, installation/configuration, connectivity issues

·          Tracked incidents and provide updates for request  to the various incidents types; like counterparty booking issue, trade executing issues,  application logic issues, P&L calculation issues and booking errors, position breaks,  trade distributions breaks

·          Worked as a global support liaison with application management teams in Tokyo, Singapore, London and Hong Kong

·          Documented common issues and procedures for team’s perusal or reference

·          Followed escalation procedures during outages and ensure root-cause analysis.

·          Monitored and oversee Revaluation/P&L EOD batches and resolve in case of failures.

·          Supported various tools and monitoring application for: Linux and Windows Server, Sales Trade Blotter, Client  Connectivity and other applications

·          Monitored Trade blotters for all trade failures and booking failures and various types of errors that arise

·          Troubleshoot issues regarding the Sales and Trade Blotter, trade calculation models, trade errors from server logs and escalate to developers.

·          Worked with Client Service in regards to getting new user application access and functionality for ecommerce applications, counterparty application, position keeping and P&L applications

·          Enforced application security by adding and maintaining user access with security analyst

·          Utilized SQL Server, Oracle, Sybase database for querying  and generating of trade detail reports

Bank of America (PWIM Technology)                                     NY, New York                                                                 Nov 2008 to April 2009        

PortView Trading and Client Presentation Production Support Contractor

·          Supported a mission critical C# Equity and Fixed Income Portfolio Management/Trading System and Portfolio Client Presentation reporting system in a UAT and Production environment.

·          Assisted in Production release project from business approvals, quality assurance, system checks and testing of every important equity and fixed income trade function of the application e.g. Trader, Order Blotter, Trade modeling, Asset Allocation, menus and buttons etc.

·          Provided level 3 support and work with business analyst, project managers, developers, business stakeholders, DBAs and analyst to provide excellent Service Level Agreement.

·          Monitored and maintained a ticketing database system: categorized logged and researched issues, bugs and defects for prioritize the changes for the next iteration.

·          Supported 1400 equity and fixed income Traders/Portfolio Managers with detail step by step solutions.

·          Created, executed and managed testing script documentation and validated all new and existing functions for the trading and portfolio client presentation system release.

State Street Fund Administration                                                                    NY, New York                                         Dec 2007 to June 2008                                                    

Market Data Production Support/Contractor

·          Headed multiple daily or weekly application UAT and Production release projects for a J2EE Market Data application, from business approvals to final system sanity checks.

·          Provided technical competence and guidance on system architecture using installation instructions and roll out plans for enhancement changes, bug fixes, iteration releases.

·          Supported a mission critical production environment by providing 24x7 diagnostics of issues reported via the operations, risk management groups, and accounting through monitoring a ticketing system and logged messages.

·          Monitored and maintained a ticketing system: troubleshoot, logged/documented, researched issues and bugs and defects and ensure all were addressed and closed.

·          Hands on knowledge of Project Management, managed multiple projects such as AutoSys, CVS, end-user support, application releases, regression testing and UAT and smaller projects such as documentation and system performance evaluation.

·          Documented and detailed the entire responsibilities of the Support Analyst role, QA process and Schedule batch job processes.

·          Interface with application programmers, database administrators, UNIX administrators and application stakeholders and end users to ensure the production supports’ Service Level Agreement.

·          Utilized reporting tool for troubleshooting data reporting, market data trade issues and client presentation issues.

·          Utilize UNIX commands check logs, directories, copy files, and check system performances.

UBS Investment Bank                                                Stamford, Connecticut                                                      Sept 2006 to Sept 2007                

Analyst-Consultant

·          Managed clients’ data in BackOffice Operation’s Data Management Team that services all business groups

·          Interfaced with various offices Credit, Client Vetting, Legal & Compliance, Tax Operations, Client On boarding, Foreign Exchange and Treasury Products Operations, and other Operation’s trade personnel during trade account creation life cycle.

·          Entered in and out payment methods, reference data, FedWire routing numbers, sort codes, CHIPS UID, custodian and account with bank SWIFT, CLS, CP NETTING, CP NORMAL account types for the Standard Settlement Instructions provided by client for funding of clients.

·          Setup electronic address, MISYS, FXALL, GTSS, FAX confirmations, product information. Adhere to Sarbanes-Oxley Act rules and regulations by keeping audit trail of clients’ Standard Settlement Instructions.

Axiom Software LTD                                                 

Valhalla, New York                                                                                                                               July 2006 to Sept 2006                 

Programmer/Contractor

·          Managed client data (inventory files) during project life cycle using the ETL process.

·          Worked with team members during data gathering.

·          Created programs that formatted, manipulated and troubleshoot data issues and solved problems within data.

·          Modified and Debugged the Axiom’s ETL proprietary software that transferred the data from source files such as MS Excel, Fix Length Files, DBFs and Delimited files to a database file

·          Analyzed and extracted the data from the sources files by programmatically translating coded values, mapping the data, and deriving the values.

·          Transposed the information in a SQL server 2005’s data warehouse and overriding old information with the newly formatted information stored in clients systems.

·          Develop and maintained data mapping, designed data migration, data conversion, and data cleaning approaches.

·          Created and customized client specific websites so that Axioms Software Ltd's EPS application could be implemented in the clients’ website.

Clayton Holdings         

Shelton, Connecticut                                                                                                                                            Nov 2004 to July 2006                                 

Mortgage Data Production Support Analyst/Programmer-Analyst

·          Responsible for the managing, extracting, manipulation, loading, correcting and verifying of trade files (client’s residential mortgage data files) and Clayton Loan Analysis System (CLAS) during project life cycle.

·          Worked with internal clients such as deal managers to make sure that the system and data requirements are understood and that there is no client’s issues.

·          Investigated and troubleshoot data problems within the trade files and make sure that the system and data requirements are meet.

·          Configured/Modified the design of CLAS’s standard infrastructure or user interface’s screens, menus, text, logic and fields etc for capturing client specific rule requirements for various reviews such as Scratch & Dent, Alt-a, Sub-prime, Prime, Broker Price Opinion, Credit underwriting reviews and Exception Tracking reviews.

·          Configured CLAS’s system underwriting rules so that it is in compliance with the changes of state law.

·          Researched problems during review phase. Explained the solutions to developers, technical users and non-technical users in terms that they could understand.

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