Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Medical Secretary, Emory Healthcare, Atlanta, GA
• Support 16 doctors and 15 nursing and staff schedule(s).
• Provide administrative support to patient care units.
• Assist visitor and telephone reception.
• Transcribe physician orders.
• Maintain patients’ demographics into the IDX system
• Post payments
• Maintain departmental supplies
• Arrange for patient medical test, treatment and special dietary needs.
• Enter and retrieve physician orders
• Verify patients’ changes and supply orders.
• Scheduling/rescheduling appointments 4/06 – 6/09
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Shayla@yahoo.com
Experience More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Experience More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Employment Skills
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Delegated responsibilities to employees to meet company’s expectations.
• Effectively developed telephone communication skills and consistently met quotas
• A team player, acknowledged as "Total Quality Customer Service Professional."
• Maintained excellent customer relations and developed customer rapport
• Diplomatically resolved customers complaints on as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Delegated responsibilities to employees to meet company’s expectations.
• Effectively developed telephone communication skills and consistently met quotas
• A team player, acknowledged as "Total Quality Customer Service Professional."
Employment History
Patient
Service Coordinator, Psychiatry, Emory Healthcare, Atlanta ,GA
•
Greet every
patient with the GVALHI (Greet, Value, Listen, Help, and Invite) customer service model.
• Monitor schedule to ensure the appointment status is
accurate.
• Track and monitor patient wait times.
• Answer/screen telephone calls.
• Verify and maintain patient registration (Check in/Check out)
• Verify and maintain patient registration (Check in/Check out)
• Coordinate, file, and maintain
patient charts.
• Collect co pays, post payments, and resolve missing charges.
• Adhere to company guidelines when receiving insurance and co pays.
• Prepare daily money batches.
• Correspond via email with doctors for daily changes, add-ons, and updates.
• Review insurance eligibility.
• Collect co pays, post payments, and resolve missing charges.
• Adhere to company guidelines when receiving insurance and co pays.
• Prepare daily money batches.
• Correspond via email with doctors for daily changes, add-ons, and updates.
• Review insurance eligibility.
• Follow the company dress code (professional/business
casual).
• IDX and GPR trained.
• Provide administrative support to supervisor and staff as needed.
• Establish and maintain long term patient relationships, building trust and respect by constantly meeting and exceeding expectations. 7/10 - Present
• Provide administrative support to supervisor and staff as needed.
• Establish and maintain long term patient relationships, building trust and respect by constantly meeting and exceeding expectations. 7/10 - Present
Hospital
Emergency Department, Emory Healthcare, Atlanta,
GA
• Admit patients.
• Admit patients.
• Confirm that providers received paperwork, arm bands,
and
USA Resume
for admissions.
USA Resume
for admissions.
• Assist bed placement for admissions and surgeries.
• Transport patients family members to rooms.
• First point of contact for emergency units in the Emergency Department.
• Transport patients family members to rooms.
• First point of contact for emergency units in the Emergency Department.
• Obtain all signatures necessary for treatments,
release of medical information, and assignment of insurance.
• Work closely with the nursing and ancillary department
in adherence with the teamwork initiative.
• Update patient demographic and insurance information in
the Health
Quest system.
• Copy and scan patient insurance cards and IDs.
• Oversee the daily activities of the registration area to insure department standards are met.
• Relieve staff members during employee lunch, leave, and sick or vacation time when needed.
• Register all patients.
• Responsible effectiveness of patient flow. 6/09-6/10
• Copy and scan patient insurance cards and IDs.
• Oversee the daily activities of the registration area to insure department standards are met.
• Relieve staff members during employee lunch, leave, and sick or vacation time when needed.
• Register all patients.
• Responsible effectiveness of patient flow. 6/09-6/10
Medical Secretary, Emory Healthcare, Atlanta, GA
• Support 16 doctors and 15 nursing and staff schedule(s).
• Provide administrative support to patient care units.
• Assist visitor and telephone reception.
• Transcribe physician orders.
• Maintain patients’ demographics into the IDX system
• Post payments
• Maintain departmental supplies
• Arrange for patient medical test, treatment and special dietary needs.
• Enter and retrieve physician orders
• Verify patients’ changes and supply orders.
• Scheduling/rescheduling appointments 4/06 – 6/09
Resident Assistant,, Metro Atlanta
Recover Residence, Atlanta, GA
• Provided on-site orientation and admission support.
• Coordinated reports of maintenance request and inventory apartments.
• Conducted and document housekeeping inspections.
• Assisted residents in improving housekeeping practices
• Supervised program participants to ensure healthy, safe, and structured activities. 4/07 – 4/08
• Provided on-site orientation and admission support.
• Coordinated reports of maintenance request and inventory apartments.
• Conducted and document housekeeping inspections.
• Assisted residents in improving housekeeping practices
• Supervised program participants to ensure healthy, safe, and structured activities. 4/07 – 4/08
Advertisement Accountant, Atlanta
Journal Constitution, Atlanta, GA
• Supported sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer elevated issues.
• Maintained quality control/satisfaction records, constantly seek new ways to improve customer service. 9/05 - 4/06
• Supported sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer elevated issues.
• Maintained quality control/satisfaction records, constantly seek new ways to improve customer service. 9/05 - 4/06
Office Manager, Randstad, Alpharetta,
GA
• Maintained and stocked office
inventory.
• Ensured all employees adhered to all policies, procedures and guidelines.
• Supported operations and consumer affairs.
• Experience in handling confidential paperwork. 9/04 - 9/05
Administrative Assistant, Office Team, Atlanta, GA, Temporary
• Provided administrative support to a group of 20 executive staff.
• Traveled to other company sites to assist with special projects.
• Accurately recorded phone messages and delivered messages promptly
• Filed and organized all department confidential records.
• Executed all time sensitive projects within timely manner. 4/04 - 9/04
• Ensured all employees adhered to all policies, procedures and guidelines.
• Supported operations and consumer affairs.
• Experience in handling confidential paperwork. 9/04 - 9/05
Administrative Assistant, Office Team, Atlanta, GA, Temporary
• Provided administrative support to a group of 20 executive staff.
• Traveled to other company sites to assist with special projects.
• Accurately recorded phone messages and delivered messages promptly
• Filed and organized all department confidential records.
• Executed all time sensitive projects within timely manner. 4/04 - 9/04
Customer
Service Representative, Sigma-Aldrich, Milwaukee, WI
• Handled both dial-in and dial-out phone contacts with tact and professionalism.
• Utilized proprietary software for entering customer information into a computerized database.
• Resolved issues upon initial contact.
• Maintained a strong understanding of our products and services.
• Responsible for responding to complex inquiries.
• Solved non routine issues.
• Used Independent judgment and discretion ensuring client satisfaction with products and services.
3/97 - 3/04
Reference: Upon request.
• Handled both dial-in and dial-out phone contacts with tact and professionalism.
• Utilized proprietary software for entering customer information into a computerized database.
• Resolved issues upon initial contact.
• Maintained a strong understanding of our products and services.
• Responsible for responding to complex inquiries.
• Solved non routine issues.
• Used Independent judgment and discretion ensuring client satisfaction with products and services.
3/97 - 3/04
Reference: Upon request.
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