Summary of
Qualifications
►
Several years of
business operations experience coupled with over fifteen years
of information systems knowledge
►
Exceptional data
management, reporting and analysis expertise specializing in relational
databases and
associated
desktop applications.
►
Proven ability to
analyze hardware and software solutions and develop user information systems
that
promote
efficiency and effectiveness resulting in reduced operating costs.
►
System disaster
recovery planning, implementation, testing and maintenance.
Proficient with a vast array of server and
workstation software and hardware and network concepts and technologies,
including:
Windows Server
NT/2000/2003/2008
Exchange
Server 2000, 2003, 2007 & 2010
Microsoft
OCS,Lync 2010
Microsoft
SQL Server 2005 & 2008 and Reporting Services
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Microsoft
ISA Server 2006
Microsoft Windows
95/98/2000/XP/Vista/7
Microsoft
Office Suite 2003, 2007, 2010 (specializing in Visio, advanced Excel and
Outlook)
Symantec
Backup Exec 9/10/11/12/2010
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VMWarevShere
IIS 6 & 7+, DHCP &
DNS
HP CommandView SAN Management
Software
DFS File Shares
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McAfee
ePO Enterprise
Crystal
Reports
R & R
Report Writer
Visual
FoxPro
FileMaker
Server & Pro
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Experience
IT Systems Specialist – Help Desk Team Lead (June 2008 – Present)
VELCO (Vermont Electric Power Company) (Rutland, Vermont)
Job Duties:Responsible for the provisioning,
installation, configuration, operation, and maintenance of systems hardware
and software and related infrastructure. Perform technical research and
development to enable continued innovation within the infrastructure. Ensure
that system hardware, operating systems, software systems, and related
procedures are maintained and up-to-date. Serve as primary support for
Microsoft Great Plains, ExchangeSystem, SQL Server and various other server
and client applications.
-Provide all aspects of help desk technical support for 180on-site
associates as well as several remote substations.
-Exchange Server administrator. Perform all upgrades, maintenance
and troubleshooting for the Exchange System and
related peripherals.
-Configure, test and document system
backup and recovery procedures.
-Develop and maintain reports
utilizing Microsoft Reporting Services, Crystal Reports and Excel.
Accomplishments:
-Coordinated and performed the Exchange 2000 system upgrade to
Exchange 2007 and Exchange 2007 to Exchange 2010.
-Performed research and coordinated purchase and installation of
the IT department’s Help Desk system, Help Desk
Authority.
-Completed upgrade of Microsoft SQL Server 2005 on a Windows 2003
platform to Microsoft SQL 2008 running on
Windows 2008 R2. Upgrade included server build and migration of
20+ databases.
-Performed various Microsoft Great Plains system upgrades.
-Re-developed interface for the Fixed Assets System and automated
the generation of the Property Valuation Form
submitted to Vermont towns for property tax purposes.
IT Network Administrator (January 2007 – May 2008)
Porter Medical Center (Middlebury, Vermont)
Job
Duties:
Overall responsibility for design, implementation and support of the Hospital
LAN and WAN including installation and maintenance and repair of PC and
Network systems, hardware and software.
-Provide all aspects of user
technical support for main Hospital as well as seven remote doctor’s offices.
-Design, specify, implement and
support Hospital LAN and WAN.
-Setup, configure, backup, maintain
and troubleshoot Hospital servers, switches and routers.
-Maintain library of technical
documentation and licensing for current hardware and software.
Accomplishments:
-Designated as IT Project leader to head the installation of a
Philips PACS (Picture Archiving and Communication
System) system. This included working closely with the Radiology
and IT department as well as the product vendor to
ensurethat project timetables and expectations were met.
-Installation ofHuman Resources PVC card employee badging\time
card system. This project included researching
and compiling various software and hardware printing systems
information and submitting a proposal to the HR and IT
Director for approval as well asthe installation of the selectedsystem.
-Implemented Group Policy on the Hospital Network to reduce user
support requirements and enhance overall network
security.
IT Operations
Manager(2001
– January 2007)
Tuttle Publishing (North Clarendon, Vermont)
Job Duties: Ensured the streamlined operation of
the Fulfillment, Customer Service and IT departments in alignment with the
business objectives of the organization. Planned, coordinated, and designed
IT-related activities of the organization. Worked closely with managers to identify,
recommend, develop, implement, and support cost-effective technological and
procedural solutions for the organization.
-Troubleshoot ERP system issues, recommend and implement software
and workflow solutions.
-Worked with managers and staff to develop suitable applications
and procedures to maximize efficiency.
-Worked
closely with managers to define and implement IT policies, procedures, and
best practices.
-Prepared
annual IT budget.
-Consulted
with software and hardware vendors to solve problems impeding computer
processing.
-Evaluated
new software and hardware to determine usefulness and compatibility with
existing software and hardware.
-Providedall
aspects of hardware and software user support.
-Reviewed
and analyzed data to predict future needs and recommend enhancements and
requirements.
-Recommend
purchase of IT software and hardware.
-Documented and prioritized ERP system modification tasks for
in-house programmer.
-Coordinatedthe physical count and audit reporting for the year-end
audit for two companies.
Accomplishments:
-Evaluated and coordinated the installation of a multi-carrier
shipping manifest system. This involved real-time integration
into the ERP system, documenting new procedures and training
users.
-Developed Returns receiving application utilizing Visual FoxPro.
This included compiling application requirements and interfacing with Returns
Department staff during testing and implementation of the project.
-Worked with Product Manager to implement an effective application
and reporting tool to allow for accurate and
efficient reorder of inventory.
Systems Administrator(1997 – 2001)
Tuttle Publishing (North Clarendon, Vermont)
Job
Duties: Administration
of the IT department in supporting 60+ Windows 9x and 2000 clients running
under Novell and Windows NT servers in two offices (Rutland, VT and Boston,
MA) in a LAN\WAN environment. Evaluated hardware and software, installed and
supported client and server hardware and software, scheduled periodic
maintenance as well as programmed and supported the PBX phone system. This
position included Visual programming using Microsoft Visual FoxPro, report
writing using Crystal Reports and
R&R Report Writer using OBDC and relational databases, programming
and implementation of batch and RF
portable data terminals.
Accomplishments:
-Participated in the evaluation, selection and implementation of a
new corporate ERP software package.
-Developed and coordinated the data conversion from a heavily
modified Realworld Accounting system to a
modernized CIS.PUB Publishing system.
-Initiated and implemented
the companies EDI program. This included software evaluation and installation
as well as
coordinating the implementation
process with the various B2B trading partners. This implementation enabled 60%of
all
order volume to route through
this system resulting in a dramatic reduction of labor costs in the order
processing
department.
Special Operations Coordinator (1994 – 1997)
Tuttle Publishing (North Clarendon, Vermont)
Job
Duties: Coordinated the setup and
maintenance of billing, fulfillment and inventory control processes for the
fulfillment of product for a third party. This included daily communication
with the client and working with warehouse and order entry staff as well as
the Operations Manager to ensure that the requested goals of the third party
were met.
Special Sales Manager(1993 – 1994)
Tuttle Publishing (Rutland, Vermont)
Job Duties: Responsible for sales to non-book trade
customers such as gift, gourmet, travel, sporting goods, museum, gardening,
parks and monuments, and catalogs. Developed new and existing accounts and
implemented strategies to grow and maximize the non-book trade business.
Attended various trade shoes and sales events.
A/R Collections and Returns(1991 – 1993)
Tuttle Publishing (Rutland, Vermont)
Job Duties:Contacted customers with
delinquent accounts to secure payment. Prepared and mailed form letters to
customers to encourage payment of delinquent accounts. Conferred with
customers by telephone in attempt to determine reason for overdue payment,
reviewing terms of sale with customer. Received payments and posted amount
paid to customer account. Entered product returns into the system.
Shipping Clerk(1989 – 1991)
Tuttle Publishing (Rutland, Vermont)
Job Duties: Performed shipping duties
for outgoing product shipments to customers and receiving duties for incoming
inventory. Prepared all appropriate documentation including airway bills,
shipping
USA Resume
and commercial invoices. Identified and complied with
purchase order instructions and customer requirements.
Training
Deploying, Configuring, and Administering Microsoft Lync 2010
(10533A), SQL Server & Reporting Services, Completed certification
program for WorkSite System Engineer (document management system),
Accelerated SAN Essentials, Managing HP StorageWorks Enterprise Virtual Array
UC420 H.01, Managing and Maintaining a Windows 2003 Environment; Implementing,
Managing and Maintaining a Windows 2003 Network Infrastructure;Windows NT
Core Technologies;Microsoft Visual FoxPro 6.0 Professional Training;UniVerse
Fundamentals (UV901);UniVerse Database programming (UV901.2); Troubleshooting
& Maintaining PC’s; A\R collections and customer service training.
Education
Associates in Business Management(May
2008), College of St. Joseph, Rutland, Vermont.
References Available upon request.
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