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309 Malden Street #2 Everett, MA  02001

Phone: 617-913-9876 E-mail: sofia.morra@gmail.com

Sofia Morra

Objective	To advance my career in the data management/analysis field.
Employment	12/09 – Present                                  The Meat House,  Manchester, NH Franchise Consultant, Data Manager §  Hired as Trainer; promoted to Franchise Consultant in July 2010; became Data Manager in August 2011 §  Part of training teams for 7 New Store Openings, including Lead Trainer for 3 openings §  As a Franchise Consultant, worked with GMs of 5 franchise locations in MA to help improve sales, profits, and overall execution of concept §  Conducted Store Visitation and Inspections in accordance with company guidelines §  As Data Manager, responsible for putting together multiple reports on a weekly, monthly, and as-needed basis for Executive Team and Company Directors §  Responsible for analysis, summary and communication of said reports to Executive Team and Company Directors §  Responsible for maintaining databases for 20+ locations through an enterprise maintenance system 3/08 – 12/09                                 Tavern in The Square,  Cambridge, MA Assistant G.M., General Manager §  Assistant GM for location in Porter Square; promoted to GM in November 2009 §  Responsible for hiring, training, and scheduling 25 FOH employees §  Assisted in continuing the development of training procedures to be used throughout the company §  Promoted to GM in November 2009 to oversee daily operations of a restaurant/bar with $3 million average sales 6/01 – 9/06; 11/07 – 2/08                             Applebee’s International, Inc.                                    Overland Park, KS Manager, Assistant G.M., General Manager §  Returned to company in November 2007 as Assistant GM in Dover, NH §  Hired June 2001; promoted to Assistant GM in September 2004; promoted to GM in September 2005 §  Responsible for coaching, hiring, and developing managers and associates §  Responsible for interviewing, hiring, and ensuring quality training for newly hired associates §  Full budget responsibility including food/bar/labor costs §  Responsible for exceeding budgeted sales, controllable profit, and retention of new hires/top performers §  Responsible for executing well-run front-of-house and back-of-house shifts §  Responsible for opening, closing, cash handling, and deposits §  Worked in management training restaurants and assisted in training of over 30 managers-in-training §  Have successfully completed two new restaurant openings §  Fully trained in every area of operations within the restaurant §  Thorough knowledge of P&L statements, budgets, and declining balances
Education	1997 - 2001                   University of New Hampshire            Durham, NH B.S. Hospitality Management §  Graduate of the Whittemore School of Business and Economics §  Graduated with a 3.2 GPA within major
Accreditations	Member of Eta Sigma Delta, the national hospitality honor society ServSafe certified Proficient in MS Word, MS Excel
References	Available Upon Request

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