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Field Technician • IT Specialist • Tech
Support Expert Dana Lazarus
Profile
•
Over 14 years of well-rounded experience in InformationTechnology
•
Microsoft Certified InformationTechnology Professional – Server Administrator
(MCITP-SA)
•
CompTIA Security+ 2008, Network+, and A+
Certified
Installation and Troubleshooting Skills
•
Motherboards
•
Hard Disk Array Controllers
•
Adapter Cards
•
Storage Devices
•
Local and Network Printers
•
Routers and Switches
•
Remote Insight Lights Out Board
•
Hardware Firewalls
•
Windows 2000/XP/2003/2008
•
Active Directory
•
Symantec Altiris 7.1
•
Remedy Service Mgmt
•
HP Service Center
•
Norton Ghost
•
Microsoft Office 2003/2007
•
Citrix Web Interface
Professional Experience
01/2011 to Present
Altiris System Administrator
Computer Sciences Corporation, Virginia Beach, VA
•
Installed and configured Windows Server 2008
on one Notification Server and two Site Servers.
•
Installed and configured Symantec Altiris 7.1
on the Notification Server.
•
Performed a test deployment of Altiris
agents/plug-ins and assisted with problem resolution.
•
Deploying Altiris agents/plug-ins to thousands
of workstations at several naval bases.
•
Actively checking Altiris and Windows event
logs for errors and warnings on a daily basis.
•
Resolving Altiris related issues as submitted via Remedy Service
Management.
08/2009 to 05/2010
InformationTechnology Specialist
Naval Medical Center Portsmouth (Via Ohm
Systems, Horsham, PA)
•
Imaged or re-imaged Windows XP workstations
with a BART CD and Norton Ghost.
•
Joined computers to the domain via adding the
account in ActiveRoles Server.
•
Remotely installed and troubleshot software
applications via Dameware.
•
Resolved hardware and Operating System related
workstation and printer issues.
•
Used Remedy to track and annotate tickets as
well as to change their status.
06/2008 to 06/2009
Field Technician
SunTrust Bank, Newport News, VA (Via Apex
Computer Systems, Inc., Cerritos, CA)
•
Serviced Windows 2003 servers as well as
Windows 2000/XP workstations and laptops.
•
Configured new desktops and laptops via the
Altiris Deployment Console prior to delivery.
•
Remotely installed applications via Citrix
Program Neighborhood and the Altiris Software Portal.
•
Utilized Active Directory to look up account information and add or edit Home Drive
location.
77 HavilandDr, Newport News, VA 23601 • (757)810-5251 • dllazarus93@gmail.com
Field Technician • IT Specialist • Tech
Support Expert
Dana Lazarus
Professional Experience (continued)
9/2007 to 1/2008
Help Desk Analyst
EDS, Norfolk, VA (Via Axis Technologies,
Plano, TX)
•
Activated and configured user accounts in
Active Directory.
•
Often resolved application, Exchange, and
connectivity issues during the initial call.
•
Quickly resolved many common issues via Tivoli
or NetMeeting.
10/2006 to 2/2007
Customer Support Representative
Dendrite International, Chesapeake, VA (Via
Encompass Personnel, Virginia Beach, VA)
•
Efficiently solved Windows XP tablet PC and
broadband connectivity issues.
•
Managed SecurID user authentication profiles
allowing VPN access to the intranet site.
•
Provided support for Microsoft Office, eRoom,
Centra, and web based applications.
10/2004 to 8/2005
Tier 1 Help Desk Technician
Dynamic Systems Technology, Inc., Norge, VA
•
Assisted State Education Agencies with
submitting data to the U.S. Department of Education.
•
Strategically analyzed large delimited data
files to resolve format and validation issues.
•
Worked effectively with tier 2 technicians to
answer policy questions.
2/2002 to 6/2004
Web Marketing Director
Video Direct, Fort Lauderdale, FL
•
Oversaw all web-based marketing campaigns for
Video Direct’s online presence.
•
Handled Windows 2000 workstation, server
application, and network issues.
10/2000 to 8/2001
Computer Operator
Computer Sciences Corporation, Hampton, VA
•
Edited digitized government technical manuals
using Microsoft Word.
•
Used standardized custom macros to make the
Word documents closely match the hard copy.
Certifications
•
MCITP-SA • MCTS •
Security+ • Network+ •
A+
Education
Computer Network Administrator Training, Tidewater Tech
Bachelor of Science, Applied Physics, Christopher Newport
University
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