Field Customer Support Sample Resume Format in Word Free Download -->

Field Customer Support Sample Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Joy Burie

309 Oak Valley Dr                                                                               616-392-9876 phone
Holland, MI 49001                                                                               616-510-1230 mobile

                                    joy@att.net


Background

I am a professional successfully serving the on-highway commercial vehicle market for over 17 years. My most recent experience has been recognized by Thomas Built Bus with the National Dealer Trainer of the Year Award.

Building value in product, relationships & supporting organizations produce the pyramid that compels customers to purchase a given product. I have a track record of building that value through effective marketing, support & advocacy.

Career History

Cannon Equipment Shelby Township, MI                             April, 2011 – July. 2011
-         Primary product lines focused on Auto Crane Field Service Equip., VERSALIFT Aerial Equipment, Snow & Ice Control Equipment.
-         Calling on: Utilities, Municipalities, Contractors, Commercial Vehicle Dealerships
-         Expansion Market Sales representing truck equipment lines in Western, Central & Northern Michigan. This role is now being fulfilled via cross-sell/service affiliation with a West Michigan based business.

Haworth, Inc.                                                                         Jan, 2011 – April, 2011
Production Associate – Multiple functions on Life Space walls production line.
Duty Stations - AIDA & Punch Press, Frame Build, Rough Electrical, Drywall Press, Drywall Sanding, Lamination, Accessory Installation, & Packaging/Palletization

Hoekstra Transportation, Inc Grand Rapids, MI                   Aug, 2006 – Dec, 2010
Field Customer Support/Trainer for a Thomas Built Bus dealership
-         Developed & branded HTI-BusTECH, a State-Wide Mechanic Training program for School Bus fleets operating Thomas Built Buses.
-         HTI BusTECH participants have taken top honors in the National Association of Pupil Transportation (NAPT) Mechanics’ Competition for 2009 & 2010.
-         Wrote & published “The Bus Report”, a monthly email customer newsletter.
-         Organized easy to navigate shop manuals & electrical drawing customer resources
-         Assembled, installed & trained mechanics on PC based diagnostic systems
-         Developed & Maintained Recall & VON database of in-service customer units
-         Resolved customer field service issues by leveraging internal & vendor resources

SoundOff Signal, Hudsonville, MI                                          Feb, 2005 – Aug, 2006
-         Increased Commercial Vehicle LED Lighting  product line sales by 100% over Calendar Year 2005
o   Developed Aftermarket Distributors & PDC Programs
o   Integrated SoundOff Signal LED lights into OEM production
o   Created end user demand to pull product through OEM production
o   Developed purchasing group incentive programs
-         3 new product launches to round out LED Lighting product line
-         Created UPC coding on parts for retail sales & OEM inventory programs
-         Worked to broaden Commercial Vehicle product line to meet market needs

Freightliner of Grand Rapids & Kalamazoo, MI                 1993 – Feb, 2005
Created and managed an account base of small businesses, trucking companies and specialty equipment installers.
-         Created a client base from scratch in a commission only position. The new business resulted in an average of over $3,000,000 annual sales.
-         Expanded market penetration into new markets resulting in:
o    a marginal specialty body builder client becoming an industry leader
o   a local refuse company aggressively taking market share from national level organizations.
-         Assisted customers in increasing efficiency and profitability. These efforts resulted in one of the lowest truckload carrier finance failure rates in the nation.
-         Worked with multiple finance sources to meet customer financial and operational goals.
-         Worked with coworkers to assist in delivering a more reliable product. This resulted in increased value over competitive products.
-         Worked with multiple component vendors to ensure inter-component and aftermarket equipment installation compatibility.
-         Created effective regional and national advertising resulting in increased customer awareness, qualified prospects and higher business volume

Education & Professional Development

Davenport University, Grand Rapids, MI                                                                 1992
Associate in Sales & Marketing, Completed degree while working full time. Active pursuit of a bachelor’s degree will resume upon employment.
-         Thomas Built Bus – Platinum Level 2010 – STARS program
-         Thomas Built Bus – Dealer Trainer of the Year 2009 – STARS program
-         Freightliner Professional Sales Certification, 2001, 2002, 2003, & 2004
-         Sales Representative of the Month, Freightliner District #41
o   Western, OH, Northern 2/3s of Indiana & Lower, MI
o   October, 2003 & November, 2004
-         Pinpoint Selling, September, 2003 - John Townson & Associates
-         Professional Selling Skills, May, 2000 – Kaufman/Peters
-         Commercial Driver’s License Class B with Tank & Passenger Endorsements
-         Articulate in MS Windows, MS Office, ACT!, PowerPoint, Adobe


Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us