Elina.Simpkins@sbcglobal.net
Information Technology Experience – 15 years
2011- Current project: Referencing DoDI 8500.2 IA controls, AR 500-3, NIST 800-30 and Army PAM 25-1-2, all Army MACI and MACII IT Systems must have an Information Technology Contingency Plan (ITCP). I am the Department of Defense Information Technology Agency lead on this project. I chair the ITCP Working Group Meetings consisting of architects, engineers, subject matter experts and Directorate government leaders. I guide them on the process, make proposals, suggestions and review plans through completion. The mission is to have all ITCPs completed and signed off by the US Army Information Technology Agency Executive Director by 2012 FEB in preparation for the Department of the Army Inspector General (DAIG) audit. To date 8 of 10 Directorates have completed this initiative.
- Develop, document and implement plans, processes and
procedures
- Write actionable / executable plans for the continuity
of the organization’s critical operations, covering but not limited to the
people and IT Infrastructure
- Create presentations and technical briefs
- Document After Action Reports (AAR’s)
- Participate and contribute to regularly scheduled
Coordinator Working Groups, Sub-committees and Events
- Design and deliver exercises to test and practice
plans, including Continuity of Operation (COOP) phases, Disaster Recovery,
Telework, Shelter-In-Place and Emergency Preparedness
- Prepare project plans (MS Project) with timelines and
milestones for completion
- Identify metrics and measures for assigned
project/program performance
- Ensure assigned projects are completed on time, within
budget and meet or exceed the technical requirements for the agreed
solution
- Keep current on advances in technologies supporting
continuity of mission critical operations
Dec 2007 – July 2010
• Created and maintained global BC/DR plans and repositories
• Interacted with mid and senior level business partners on a regular basis
• Gathering ongoing detailed business unit requirements
• Interfaced with technology groups to establish solutions
• Created and maintained BC/DR budgets
• Gathered and communicated infrastructure requirements
• Facilitated all phases of implementation at the DR site
• Managed of all site activities as it related to Information Technology
• Lead development and execution of test plans
Execution Optimization:
Captured, implemented, adapted and improved project strategies and processes to achieve project outcomes
Vendor Management:
Collaborated closely with vendors to ensure the cost-effective execution of responsibilities, alignment with goals and compliance with quality standards
Team Leadership:
Effectively collaborated, built relationships and influenced team members to achieve program objectives.
Information Management Acumen
Demonstrated fundamental understanding of information management systems and infrastructure.
Customer-Centric Focus:
Ensured a positive customer experience by the approach to work, the quality demonstrated, and the endpoint for measuring success
October 2000 –June 2007
ITIL Foundation certified Associate Director of the Desk Side, Hardware, Market Data, and Workstation Renewal Teams for Trading floor and Corporate offices, managing 22 technicians of a 1,500 Trading and 3,000+ Corporate user environment
• Managed projects with a large customer base and a wide variety of business sponsors
• Change Management representative for Customer Service in the Americas
• Built strong relationships to understand and support business' endeavors
• Business Continuity/Disaster Recovery representative for Stamford Trading Floor consisting of documentation, updates, technician awareness and demonstration exercises
• Organized and controlled the shift operations of the department, coordinating staff to meet budgets and deadlines
• Resolved conflicting demands from users for service, interfacing with internal and external management in problem solving, and recommending technical alternatives and appropriate actions
• Managed 22 desktop, hardware, market data and workstation renewal technicians
• Created weekly status/progress and performance updates to global management
• Utilized Project Management processes for IT related projects in the region, and served on client based committees as required
• Managed multiple vendor relationships
Team Lead Executive Support Team
September 1996 – October 2000
Directed day to day activities of 3 Desktop Support Team Members exclusively servicing Perot Systems' Founders and Executives
• Monitored support queue for incoming and escalated calls
• Created and moderated a support training module for new hire orientations
• Editor for site electronic newspaper
• Ensured client relationships were maintained and managed
• Scheduled technician work day shifts and time off
Education
2006 Bloomberg Market Data Certification New York, NY
ITIL Foundation Certification 2004
1994 Richmond College – Texas- Certificate of Completion in Microsystems Computer Technician
1982 University of Illinois Chicago, IL - Chemistry Major Grade: 3.0 GPA
Download Resume Format
0 comments:
Post a Comment