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Maya Spears
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maya.spears@gmail.com
(206) 619.9876
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EDUCATION
BA, Political Science
2009 - Present
American Public
University,Charles Town, WV
Current G.P.A. – 3.8
AAT,
Computer Networking 2003 - 2005
Louisiana Technical
College, Opelousas, LA
The bulk of the curriculum
was devoted to following the MCSE and CCNA certification tracks. We studied topics ranging from basic server
administration to advanced Active Directory and network architecture to
physical cabling technologies.
Industry Certifications
CompTIA A+ Certified Technician
Microsoft Certified Professional
ACADEMIC ACHIEVEMENT
President’s List – APU,
First Quarter 2010; Dean’s List – APU, Third Quarter 2010
Golden Key International Honour
Society (Top 15% of my class)
Invitation to join APU’s
Social Science Honor Society – Pi Gamma Mu
CAREER DEVELOPMENT
Desktop Support Analyst11/2010
- Present
Russell Investments/CGI, Seattle, WA
After initially joining the DCS team at Russell Investments by
way of a six month sub-contract between Robert Half Technology and CGI, my
performance, work ethic, and customer service oriented approach lead CGI to
bring me on as a full-time employee. I
have had the pleasure of providing input on and assisting with various
projects throughout my tenure at Russell, some of which are detailed below:
· Tech Bar Improvements (walk-up service center).
· CredantMobile Guardian Upgrade Project (assisted
with recovery of failed machines).
· Data Recovery.
Improved upon the method that was in use and then worked with Credant
to design, document, and implement a more efficient and streamlined
procedure.
· Ticket Queue Management (I was tasked with
managing the DCS ticket queue by ensuring that all tickets are routed out efficiently
and in a timely manner. I also
implemented a process of sending out a daily ticket report to DCS management
and technicians).
· Nuance 7 Pilot Program. Operated as the DCS representative and
worked closely with the Nuance P.M.
Stabil Drill
Specialties, Lafayette, LA
Operated as the sole IT Support for a
company of over 100 computer users throughout 8 US based locations and 3
International sites. I provide
personalized support to end-user related issues ranging from desktop support
to advanced troubleshooting including Citrix access and ERP issues. I supportedremote
users through the use of either Remote Desktop or LogMeIn software as well as
routine trips to each US based location when the need arose.
· Performed monthly IT Audit in accordance with SOX
requirements and corporate compliance.
· Technology research and procurement.
· Managed all aspects of network (domain and VPN)
including hardware and software.
· Supported all email enabled mobile devices
company-wide.
· Implemented a Blackberry Enterprise Server as well
as configured ActiveSync for use with iPhones.
· Managed end-user training and self-help
documentation.
I
also had the opportunity to conduct numerous technology projects during my
tenure, some of which are listed below:
·
Migrated from Exchange 2003 to 2007
·
Migrated from SQL 2003 to 2008
·
Migrated from Office 2003 to 2007
·
Migrated from Citrix Metaframe XP to
Presentation Server 4.5
·
Implemented Barracuda hardware/online
backup to remove reliance on tape backup
·
Implemented Outlook Anywhere to
replace the need for remote users depending on Citrix published Outlook.
·
Implemented an HP NAS solution
utilizing iSCSI to replace the existing SAS file server model
·
Implemented secure WIFI availability
throughout multiple offices utilizing HP Procurve hardware
·
Implemented an end-user migration
program from Windows XP to 7
·
Implemented a BES system utilizing
Blackberry Enterprise Server 4.5
·
Researched, configured, and
implemented a company-wide time clock system utilizing HP thin-client
technology to tie into a Citrix based Microsoft Great Plains accounting
system.
·
Multiple upgrades on Symantec Backup
Exec from 10, 11, 12, and 12.5
·
Upgraded all WatchGuard (VPN & Routing)
hardware
·
Multiple branch office WAN upgrades
(migration between vendors and technologies)
·
Upgraded corporate network (desktops,
laptops, servers, switches) to 10/100/1000 utilizing HP Procurve hardware.
·
Performed multiple server
upgrade/consolidation cycles moving away from "white-box" equipment
to HP systems
·
Configured ActiveSync to allow for
email delivery and collaboration on the Apple iPhone
Computer Technician 1/2006 – 8/2007
Arsement& Hayes
Professional Computer Services,
Lafayette, LA
A & H is positioned as outsourced
IT department to SMB’s in the greater Lafayette area. I worked as a technician traveling between
our main office and various customer locations in approximately a 40 mile
radius with occasional trips to Baton Rouge and New Orleans. This position really taught me the
importance of time management and the ability to compartmentalize varying
issues simultaneously to ensure excellent customer service.
· Performed inventory assessment and RMA procedures.
· Traveled daily to customer locations to meet with
and assist staff and executives when necessary.
· Exposed to numerous industries from legal to
health care and energy to manufacturing.
· Gained immeasurable experience in cabling
technologies (copper and fiber).
· Promoted to position of contractor and provided
dedicated IT support to large client.
Computer Technician (Internship) 3/2005
– 1/2006
St. Landry Parish School
Board
Interned at a school system of
approximately 15k students. While working
at the school board, I had the opportunity to travel to school locations and
provide assistance directly to teachers and computer labs. The time not spent traveling was often
filled with working on problem machines that had been dropped off by senior
technicians for advanced troubleshooting.
During my tenure, the school board received hundreds of new HP
desktops/laptops that we imaged and configured for school use.
· Image and configure new school system hardware for
deployment.
· Travel to school locations when on-site assistance
is needed.
· Provide advanced troubleshooting on problem
machines brought in by senior technicians.
· Created and updated Ghost images for deployment.
· Created imaging stations to simplify processing
hundreds of new machines.
VOLUNTEER ACTIVITY
American Red
Cross (Local Volunteer) – Hurricane Katrina disaster relief shelter
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Infrastructure Applications
Active
Directory
Microsoft
Exchange (2003, 2007)
SQL
Server 2005, 2008
Symantec
Backup Exec 10-12.5
Barracuda
Backup Service
Citrix
Metaframe XP, Presentation Server 4.5
Watchguard
System Manager
Trend
Micro Antivirus
Credant
Mobile Guardian
HP
ProtectTools
HP
iLO
Productivity
Microsoft
Office (2000-2010)
Norton
Ghost
Microsoft
Visio
Rental
Tool Management System (ERP)
Nuance
PDF Converter
Adobe
Acrobat
Bloomberg
Numara
Track It!
BMC
Remedy
Logmein
Rescue
Messaging & Collaboration
Blackberry
Enterprise Server 4.5, 5.0
Office
Communicator/Lync
Microsoft
ActiveSync
Operating Systems
Microsoft
Windows 98 – 7
Microsoft
Windows Server 2000-2008R2
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