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Billings,
MT 59001
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309
Trailake Dr.
Jada Pfeffer
|
jada@yahoo.com
406-652-9876
(Home)
406-281-1230
(Cell)
Skills Computer
·
Built PCs and raid servers
·
Designed networks
·
Database design and
implementation
Training
·
Developed training materials
and program for new hire employees
·
Monitored trainees post
graduation progress
·
Worked with supervisors to
strengthen employee knowledge base
Leadership
·
Handled internal escalation
issues and worked with employees for resolution
·
Worked on daily project
scheduling
·
Provided positive leadership
and team building
Troubleshooting
·
Level one customer inquiries
and resolution
·
Product billing inquiries
·
Rapid relocation of online
resources to reduce customer impact during network outages
Employment PBX Operator, Billings Clinic, Billings, MT 2007-Present
History Banker Connections, Wells Fargo, Billings, MT 2006-2007
Premier
support, Global Crossing, Billings, MT 2003-2006
Education Bachelor
of Science May 2012
Montana
State University Billings, Billings, MT
Major:
Management Information Systems
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